Napleton Mazda of Libertyville

Title: Deceptive Practices at Napleton Mazda - Buyer Beware I recently had a disappointing experience at Napleton Mazda in Libertyville, Illinois, and I feel compelled to share my story to warn other Beware I recently had a disappointing experience at Napleton Mazda in Libertyville, Illinois, and I feel compelled to share my story to warn other potential buyers. I visited Napleton Mazda on 12/14/23 attracted by their promotion of 0% financing for 60 months on the Mazda CX-5. After negotiating a deal and agreeing to a purchase price of $33,000 with monthly payments of $550, things took an unexpected turn during the finance portion of the deal. The finance manager, Connor, claimed to save me money by reducing my monthly payment to $546 and throwing in 4 years of tire rotations and oil changes as a bonus. However, upon reviewing the finance paperwork later, I discovered that the duration of the financing plan was extended to 63 months without my knowledge or consent. The extended term was not disclosed during negotiation or in any dealership advertisements. When I sought clarification the next morning, Connor admitted that the extended term was due to the inclusion of extras, a fact never mentioned when presenting the reduced monthly payment. Fortunately, I was able to resolve the issue with the manager's intervention and it took several days, a lot of calls and me being on top of it. However, this experience raises concerns about the dealership's transparency and honesty. I fear that others may fall victim to similar misleading practices. I urge potential buyers to exercise caution and thoroughly review all paperwork before finalizing any deals at Napleton Mazda. The integrity of the automotive sales industry should not be compromised by deceptive tactics like these. Also, I never received anything regarding the oil changes and tire rotations, so who knows if that was even real. And my mom loves my car, so I plan on taking her to a different Mazda dealership. Thank goodness Napleton doesn't own them all. More

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊 More

No pressure to look at other vehicles. Everyone was extremely kind and helpful, and they have followed up with me at least 3 times since my purchase. I would highly recommend and will defi Everyone was extremely kind and helpful, and they have followed up with me at least 3 times since my purchase. I would highly recommend and will definitely visit Oscar when I’m ready for a new car! More

Traded out my Jeep for a nice 2020 preowned CX 9 but when I got it home I noticed damage to the chrome on the rear bumper. I took a picture and called it he next day and was told they would get me the part a I got it home I noticed damage to the chrome on the rear bumper. I took a picture and called it he next day and was told they would get me the part as it was listed with no damages. That was 8/25/23. Today is 11/09/23 and I still do not have the part. When I picked the vehicle up it was getting dark and they conveniently backed it up so I would not see the damage. I was told they would charge the part to the sale and it would be sent. Nothing. I have called and emailed the finance department, sales manager, parts department and no one will get back with me. All of this follows me waiting for a $14K check that I was told I would have in two weeks and it took five. This was for equity on my trade that I didn’t want to put down. I can honestly say this has been the worst experience in buying a car I have ever had in follow up customer service. More

In a nutshell I don’t trust them 100 per cent and would never use them again never use them again More

I was sold a vehicle with bald tires, stains on the interior. I live 45 minutes away from the dealership and have been back there 3 times and still nothing was done. They don’t care about their custome interior. I live 45 minutes away from the dealership and have been back there 3 times and still nothing was done. They don’t care about their customers, they just care about the money! Do not buy a vehicle from these people. More