Napleton Mazda of Naperville

Great service and excellent price! Brad gave me a great price on my Mazda 3. No pressure. No up sell. No hidden fees or deceptive quotes. When he says that he wants what's right for y Brad gave me a great price on my Mazda 3. No pressure. No up sell. No hidden fees or deceptive quotes. When he says that he wants what's right for you - he means it! In fact, he came in on his day off because I had dropped by the dealership to get some additional pricing. I would go back to Continental Mazda again. I plan to have my car serviced there, too. By the way, the car is terrific. More

Outstanding experience, great people to work with I recently purchased a Mazda CX-5 Touring with Continental Mazda. I began looking for a new car in July 2015 and shopped around at a few different dea I recently purchased a Mazda CX-5 Touring with Continental Mazda. I began looking for a new car in July 2015 and shopped around at a few different dealers. The CX-5 was always the top contender. I went back to Continental in December and made sure I went back to Brad (he helped me over the summer). As soon as he saw me, he remember exactly which model I previously looked at and remembered a lot of my "must-haves" when helping me choose the right car. He was outstanding to work with--he was extremely informative and made me feel comfortable throughout the entire process of choosing and buying my new car. A few other employees helped throughout the process (i.e. financial information, etc.) and they were wonderful, as well. Overall, the dealership had an extremely friendly and comfortable vibe. I felt like I could trust what they were saying, as well as have some laughs along the way! I am extremely happy with my decision and love being in my car, even during my long commutes to work each day--Brad did a great job helping me pick specific add-ons that I needed in my car (i.e. AWD, Moonroof/Bose package, etc.). I have already recommended Brad to a few of my co-workers who are looking to purchase a new vehicle! I highly recommend not only Continental Mazda, but if you can, try to have Brad help you! Thanks Brad and thank you Continental Mazda for such a positive experience! More

Wouldn't have gone anywhere else!! My first car was a Mazda GLC back in 1981. When I was thinking of a new car back in 2012, I was sitting at a red light in my town and saw a white Maz My first car was a Mazda GLC back in 1981. When I was thinking of a new car back in 2012, I was sitting at a red light in my town and saw a white Mazda 3 and said that's the car I want. I went online and requested pricing at Continental Mazda in Naperville, IL and Brad contacted me right away with pricing and financing options. I went to the dealer, test drove the car and he went over all the details with me, I was buying this car on my own and he made sure I understood the loan information and the car details. I had my car serviced (the basics) at the dealership as well since 2013 and had no issues whatsoever. I had no trouble with that 2012 car and a few days ago felt it was time to upgrade my car and went right back to Brad and Continental Mazda. I received the same positive treatment and he was willing to work with me the best that he could on pricing and financing, I added some upgrades to the new car, a 2016 CX3, and we were given a loaner car to do some Christmas returns while the car was getting the additional things added onto it. Once again, Brad was courteous, informative and friendly to me while I chose the car that I wanted, he even had one brought in from another dealer that had what I was looking for, I got the same color that I had on the 2012. My experience was extremely positive and I didn't hesitate to come back to this dealer when looking for another Mazda. I wouldn't have gone anywhere else. Thanks Brad!! More

Great, easy buying experience I liked dealing with Jeremy who sold me the car, as well as Bob in Finance. All good people, and not a pressure kind of sell, sell, sell experience. I liked dealing with Jeremy who sold me the car, as well as Bob in Finance. All good people, and not a pressure kind of sell, sell, sell experience. Good people to work with and I'd recommend them to friends and family... More

Glad I came here! Working with Jeremy and Bob was great! This was my first time buying a car on my own and they both made it a wonderful experience. Both were friendly Working with Jeremy and Bob was great! This was my first time buying a car on my own and they both made it a wonderful experience. Both were friendly and made sure I was satisfied with my purchase but most of all the money I was about to spend. I drove off in a 2015 Mazda 6 and a smile on my face! Thanks again! More

Satisfied customer since i purchased my 2013 Mazda3. Brad took me before my appointment, explained things to me. He and I had been talking and emailing each other so i was pretty much sold and knew what Brad took me before my appointment, explained things to me. He and I had been talking and emailing each other so i was pretty much sold and knew what i wanted prior to coming there. He has patience and being a senior citizen I asked a lot of questions. Lol which he answered. He sold me my Mazda 3 and i had no complaints there either. I also was pleased with Josh who again explained all the stuff u have to sign. I am enjoying my CX5. MERRY CHRISTMAS to all. Thank u very much. More

Wonderful Experience This was my first time buying a brand new car and I was extremely anxious about the whole process. Before Continental, I went to another dealership an This was my first time buying a brand new car and I was extremely anxious about the whole process. Before Continental, I went to another dealership and had a horrible experience... I felt pressured and it seemed like the employees there were trying to put everything off until the very last second so I would have less time to think. I didn't even get a chance to look at the car I wanted. The experience that I had at Continental was the exact opposite. As soon as I met Jeremy, I felt at ease. He was extremely patient and up-front with me about everything. The first thing he did was bring me to the car so I had a chance to sit in it and look around. This made me feel so much more confident and comfortable with my decision. He walked me through every step of the process and answered questions I didn't even know I had. Even when there was an unexpected hang up, he remained calm and talked me through what needed to happen until the issue was resolved. Josh, the business manager, was also wonderful and patient with me. I never felt pressured or uncomfortable once during my time there. After all of the paperwork and financing was taken care of, Jeremy showed me around the car and helped me figure out some of the features that I was not familiar with. It was truly a great experience and I would whole-heartedly recommend this dealership and Jeremy to anyone and everyone. Also, I am completely IN LOVE with my car. I couldn't ask for anything more. More

Not the typical dealership experience I have bought three cars so far from Brad Waite. He goes above and beyond to meet your needs. He even came on his day off to finalize my purchase. The I have bought three cars so far from Brad Waite. He goes above and beyond to meet your needs. He even came on his day off to finalize my purchase. The finance guy was also very pleasant to work with. Highly recommend this dealership and his staff. Luis- More

Maybe I expected too Much, Disappointed I would like to help others avoid the experience I faced when at this dealership just last Friday. I am sure others have had great experiences here an I would like to help others avoid the experience I faced when at this dealership just last Friday. I am sure others have had great experiences here and can only speak to what happened personally. My girlfriend and I drove from Arlington Heights all the way to this dealership in Naperville due to such positive reviews. We were greeted by Karl who was helpful and knowledgeable as well as very friendly. Soon after we arrived Karl had already pulled around a CX-5 for us to get in and see. I was very clear with him about price range and it was determined at that time that a certified pre-owned vehicle would be more in my girlfriend's price range. We took a look at the row of preowned CX-5s and she liked the blue one with tan interior. The next thing we did was sit down and talk price. Karl asked us what we wanted to pay and I gave him a specific cost out-the-door (basically the price the preowned car was currently listed as before taxes etc) We were very pleased when Karl told us he would see what he could do and went to speak with his manager. He returned and told us that there was $1000 wiggle room on the current price. This was extremely appealing. However we had more looking to do yet. We test drove the car and were still very pleased and highly considering this offer. Prior to leaving the dealership, I asked Karl if the $1000 wiggle room he indicated would stand no matter when we came back and he was quick to tell us that he would have to be working- "so do not come in on a Tuesday or you'll have to negotiate with whoever is here." That was where our pleasant experience ended. Just 3 days later, Karl is informing us that there is no wiggle room on used cars and this is only for new cars. It is rather strange as we were not inquiring on price of a new car or wanting Karl to see what type of deal he could get us on a new car and we were looking with him at price of the preowned at the time he went to talk to the sales manager, but the dealer as well as Karl now stands by this being a "miscommunication" basically telling us that the reality we experienced on Friday didn't happen and was some sort of illusion. The "vehicle is already priced to sell." so deal with it is the overall message received at this point. The offer simply went away. Karl apologizes "if I misspoke." This is an obvious Bait-and-Switch and extremely disappointing and unfortunate. There is no way I can recommend this dealership to anyone. Another frustrating part of all this is that I have been taking care of the inquiry process for my gf and dealing with direct communication with dealerships and instead of Karl responding directly to my emails. He replied to me and even addresses me by emailing my girlfriend which is odd- almost counting on us not communicating and being on the same page with everything. When I reported my experience to management, they told me that there was an obvious mistake as Karl cannot offer these deals on cars. Yes, I know that. That is why he indicated he talked to a manager prior to offering us the appealing deal. - The dealership even had the audacity to make sure I was aware that they called Karl on his day off to find out about this experience as though this info (it being his day off) is them going above and beyond or ensuring that I should feel bad about this? Yes I know it was the day off since he expressed this when I asked if we could still have that deal and he told us to come in on a day he was working. I would be more willing to give everyone the benefit of the doubt if I hadn't verbalized the price it would be with the $1000 wiggle room to check my understanding of the situation at the time he presented it, but I did , and Karl confirmed that my understanding was indeed valid. The sad part is that the $1000 off is still well within a fair price for the vehicle and instead of the dealer honoring it and providing a positive customer experience, they are resisting and instead choose to go longer without a sale and leave two consumers who live well outside their typical sales area unhappy with an experience that has put a very poor taste in my mouth. More

Personal and professional My wife Jeanine and I were looking to buy either a Mazda CX5 or a Honda Crv. Jenny Rosson took us on a test drive and was so thorough explaining all t My wife Jeanine and I were looking to buy either a Mazda CX5 or a Honda Crv. Jenny Rosson took us on a test drive and was so thorough explaining all the features on the CX5 we were pretty much sold on the car. We still checked out the Honda Crv and weren't impressed. My wife and I went on vacation and waited until Jenny got back from a trip she was on. We waited because we wanted to deal with only Jenny. Done deal. My wife loves the car. Jenny has called us 2 times since the sale to see if we have any questions about operating the car. The first call,we just happened to be trying to figure out how to sync up the phone. Good timing! Thanks Jenny! We definitely would recommend Jenny Rosson and Continental Mazda. Bill and Jeanine Fassnacht More