Napleton Mazda of Naperville

Horrible experience This place is a joke. I sat on hold for 20 minutes waiting to make an appointment just to get hung up on. Then I try to do a chat to try to make an ap This place is a joke. I sat on hold for 20 minutes waiting to make an appointment just to get hung up on. Then I try to do a chat to try to make an appointment. and now it's been a whole day of me trying to make an appointment with this dealership.. but it's very difficult when nobody will respond. I tried also calling the customer service number but apparently nobody is available for me to make an appointment. This is making Mazda look absolutely ridiculous and incompetent.. unfortunately... the main reason why I can't get an appointment I think is because I have 3 recalls on my car and once I told them that that's when they stopped responding.... I'm More

What a great dealership Excellent buying experience, everyone was very knowledgeable and could not be happier with both the experience and the vehicle. As a child of parents Excellent buying experience, everyone was very knowledgeable and could not be happier with both the experience and the vehicle. As a child of parents and grandparents who working in car dealerships, I feel I have insight, and I was very happy with everything. More

Excellent Car Buying Experience We couldn’t be happier with the excellent service we received while buying our 2018. CX-5. The entire staff at Continental in Naperville is courteou We couldn’t be happier with the excellent service we received while buying our 2018. CX-5. The entire staff at Continental in Naperville is courteous and friendly. We only intended on looking, but ended up buying. Consuela made the purchasing process a pleasure. She is personable, easy to speak with and extremely knowledgeable. Never felt any type of pressure like at other dealerships. Jeremy made the financing process a breeze. Service dept is great to deal with as well!! More

Real cool sales people without the oversell!! I have been recently looking to buy new and wanted to do more than just look at pictures & specs online, so i was out looking at different cars when I I have been recently looking to buy new and wanted to do more than just look at pictures & specs online, so i was out looking at different cars when I stopped at Continental Mazda of Naperville. I couldn't help but look at the MX-5 Miata RF, but that just isn't that practical for me or going into Winter. Adrian Rojas saw me looking at it but saw that i was shaking my head. We talked a minute about it, and then i said the CX-5 Touring was more in my wheelhouse (honeslty, i think i'm too big of a guy for that Miata anyway, lol). Adrian was very helpful in regards to all the CX-5 had to offer as well as all the fancy bells & whistles. We sat down and also talked about warranties and about what this all would cost. I didn't pull the trigger on the deal as i still had a couple other cars i really wanted to look at before i decided. What i really liked about this dealership & the sales, was after i said that, Adrian understood and he didn't try to oversell and pressure me into picking them. But trust me, The CX-5 was impressive and even more so was the salesman. If i do decided on this car, Mr. Rojas will be the one i come back to deal with! More

Used SUV Purchase We bought our used Mazda CX-9 from Dan Eugea. He was just great to work with! We drove from south Bend, In. to purchase it! Dan made the whole experie We bought our used Mazda CX-9 from Dan Eugea. He was just great to work with! We drove from south Bend, In. to purchase it! Dan made the whole experience easy and relaxing. I would highly recommend him! More

Excellent Customer Service Audrey met with my wife and son multiple times during their search for just the right vehicle. My wife is very particular about the appearance, functi Audrey met with my wife and son multiple times during their search for just the right vehicle. My wife is very particular about the appearance, functionality, and comfort level. after multiple visits and once she had decided on the car, I went with her and met Audrey for the first time. I was there for the financial aspects of the transaction and she explained all of the available options and took the time to ensure that I had all of the information I needed to make the final purchase decision. I really enjoyed her no pressure approach and actually encouraged me to check out other Mazda dealers to ensure that I was getting the best value. Her patience during the search and the interest that she took in ensuring that not only the right car, but the right dealer was selected made this the most relaxing (for me anyway) car buying experience in 45 years. More

Great Great experience We just got a Mazda CX-5. Consuela was our sales associate and she was amazing. Listened, worked for us. Anthony and Jeremy were also rockstars! No pr We just got a Mazda CX-5. Consuela was our sales associate and she was amazing. Listened, worked for us. Anthony and Jeremy were also rockstars! No pressure sales. We got everything we wanted and more. A pleasure to deal with real down to earth people. More

Great car buying experience! I was in the market for a used car that could fit my price range. I came into Continental to look at a used Chevy that was recently traded in. The las I was in the market for a used car that could fit my price range. I came into Continental to look at a used Chevy that was recently traded in. The last car I bought was from another dealership, and it was stressful. I had a much more pleasant experience working with Dan Eugea and Bob Orwat at Continental Mazda. They took care of me, and I am very appreciative More

Above and Beyond Customer Service My wife and I recently relocated from Milwaukee to the Chicago area. In getting the registration and title changed to Illinois, I was enlightened abou My wife and I recently relocated from Milwaukee to the Chicago area. In getting the registration and title changed to Illinois, I was enlightened about the sales tax that was due in Illinois to register my vehicle. So I attempted to fill out the paperwork required but became quickly frustrated. I had brought my vehicle to Continental Mazda for service and was impressed then so I thought that someone might be able to help me with my current issue. Well folks, that exact person was Bob Orwat. From our immediate conversation on the phone he was cordial and very understanding. We had set up a time to meet and go over things but when I contacted him that evening he had already done the footwork and made the phone calls to get my sales tax computed. I was elated but more importantly grateful that he had taken the initiative to help someone who he had never met before nor was there any monetary gain involved but rather a great act of kindness. I won't forget how unselfish Bob was to help me out. This man is a true example of what real genuine customer service is about. Thanks again Bob!!!! More

Exceptional car buying experience! I recently had the pleasure of purchasing a new 2018 Mazda6 Signature at Continental Mazda and it was the easiest and most straightforward car buying I recently had the pleasure of purchasing a new 2018 Mazda6 Signature at Continental Mazda and it was the easiest and most straightforward car buying experience I've ever had. My salesperson was Adrian Rojas who was very knowledgeable about the car and all of the technology it offers. He was very patient and never made me feel pressured into making a deal before I was ready. Working with their sales manager we were able to agree on a very fair price without the more typical haggling process which I've experienced at most other dealers. They also offered me a good value on my trade which they still honored five weeks later when we completed the deal. Upon delivery Adrian spent the required time to review all of the features of the new car including setting my preferences in the available options and encouraged me to contact him for any needed support after delivery. I would highly recommend Continental Mazda and Adrian Rojas in particular for providing a truly exceptional car buying experience. More