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Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,851 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,851 reviews
February 02, 2016
great service I went from a 12.9% to a 2.9%. Cortez was very honest with me on the price and a nice salesperson. M I was offered through buy back program I went from a 12.9% to a 2.9%. Cortez was very honest with me on the price and a nice salesperson. M I was offered through buy back program More
by TSW4ANGIEB
Verified CustomerEmployees Worked With
February 01, 2016
Good experience Lucien Coffey good car salesman yeah me pick out a nice car and I will refer some people to come to you guys there yet Lucien Coffey good car salesman yeah me pick out a nice car and I will refer some people to come to you guys there yet More
by cecebaby
Employees Worked With
Lucien Coffey
January 30, 2016
Bought a 2015 Chevy Malibu Andre was a great salesman. He was very knowledgable about the cars I was looking into, and he did a great job at not pressuring me to make my decisio Andre was a great salesman. He was very knowledgable about the cars I was looking into, and he did a great job at not pressuring me to make my decision. I would recommend him to anyone and everyone at the dealership was very helpful and friendly. More
by Adamjon92
Employees Worked With
Andre Kimbrough
January 29, 2016
Do not review until after 90 days When I purchased the car, I was asked to provide a review to close the deal. I did not feel comfortable with it because good service will generate a g When I purchased the car, I was asked to provide a review to close the deal. I did not feel comfortable with it because good service will generate a good review anyway. I should have followed my first mind and not posted my initial review. Thank goodness for edit. I purchased a car on 01/29/2016. Unfortunately I purchased the car at night. In the morning the inside of the car was filthy. The manager Bob Wescott had called me right before I arrived to buy the car and advised the car would be clean and sitting out front. It was dirty, and the gas tank was empty and stopped on me and the sales rep in the middle of the road. The weekend after I purchased it, I had to take the car to be detailed. The Sunday after I purchased it the windshield wipers didn't work. So I had to pay to get that fixed. Currently my ABS censor failed so I brought it to the dealership for repair. They looked at it and told me they would order a part. I left with no paperwork and no ETA for the part. I came back into the shop before leaveing to ask if there was something I should be provided to show proof of what was taking place, I was just told I was in the system. I emailed two days later to confirm that the part was actually ordered because I did not feel confident that this would be done. I still have not received a response. I emailed my sales rep for copies of some paperwork from my sale to have for my records. No response. Whatever you do, do not agree to review this dealership until you are sure their customer service goes beyond the sale. The Cadillac dealer I took the car to only did a diagnostic without repair and was courteous enough to send me a follow up email. I purchased this vehicle from this dealer and no response. I am huge on customer service during good and bad. I don't feel this vehicle was ever inspected by them, because fuses and sensors should have been changed or inspected prior to delivery. I will not be patronizing them. I will also be forwarding my issues to Truecar since this dealership was marketed by them. More
by Tiffany Frierson
Employees Worked With
Barb Smith
January 28, 2016
I had a great experience with helpful people You will love this dealership. They go out of thier way for you in every way possible. I had a terrific experience and I would recommend you only go t You will love this dealership. They go out of thier way for you in every way possible. I had a terrific experience and I would recommend you only go to this dealership if possible. More
by NOTEJAMES
Employees Worked With
Bob Westcott
January 28, 2016
GREAT The salesman was very nice and polite. I will go River Oaks Hyundia get my car serviced in the future. In addition, they worked hard to accommodate my The salesman was very nice and polite. I will go River Oaks Hyundia get my car serviced in the future. In addition, they worked hard to accommodate my needs. More
by KIAHANDERSON1991
Employees Worked With
January 28, 2016
exceptional Exceptional, no hassle, gave me exactly what I asked for and more. Gave me two options to purchase a vehicle. Made sure I understood what all of my op Exceptional, no hassle, gave me exactly what I asked for and more. Gave me two options to purchase a vehicle. Made sure I understood what all of my options were. More
by JNCLARK1190
January 28, 2016
Pefrfect My experience was perfect. This is the 3rd car that we purchased from George!! Everyone seem to have my best interest in mind. I even got my leather My experience was perfect. This is the 3rd car that we purchased from George!! Everyone seem to have my best interest in mind. I even got my leather heated seats done in a reasonable amount of time. More
by PJ81267
Employees Worked With
January 27, 2016
New Purchase I came to the dealership and I was looking to buy a used car but I ended up buying the new Elantra from Stan and the experience was fantastic. It actu I came to the dealership and I was looking to buy a used car but I ended up buying the new Elantra from Stan and the experience was fantastic. It actually saved me money and I got a car with only 5 miles on it. Yay me! More
by Becky70
Employees Worked With
Stan Gibson
January 26, 2016
Zuvonte has impressed me!!! Zuvonte was so patient and kind with me during my car buying experience. I had a lot of questions, but he toom his time and explained everything to me Zuvonte was so patient and kind with me during my car buying experience. I had a lot of questions, but he toom his time and explained everything to me so it made sense. I was very very pleased with him as my sales guy!!!!! I recommend zuvonte to anyone thinking of a new car! Thanks again!!!! More
by ELITELANDLORD1
Employees Worked With
