Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton River Oaks Hyundai Kia Genesis
Calumet City, IL
1,857 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,857 reviews
February 09, 2016
Great Customer Service My experience with the staff at Napleton Hyundai is always great. This is the third Hyundai that I have purchased from Napleton in River Oaks. Laton My experience with the staff at Napleton Hyundai is always great. This is the third Hyundai that I have purchased from Napleton in River Oaks. Latonya was very patient and answered all my questions and concerns and Bob Westcott was amazing. More
by SLBENTERPRISE
Verified Customer
February 07, 2016
One of my best car buying experience I had a appointment set up this weekend the dealership was very clean and and my sales Representative Barbara smith was the best I give this KIA two t I had a appointment set up this weekend the dealership was very clean and and my sales Representative Barbara smith was the best I give this KIA two thumps up More
by C Lewis
Employees Worked With
Barbara smith
February 06, 2016
Great experience Ziggy and Latonia my my car buying experience fantastic. Told all my friends and co workers about my experience. Been buying cars for over 15yrs. Best Ziggy and Latonia my my car buying experience fantastic. Told all my friends and co workers about my experience. Been buying cars for over 15yrs. Best experience ever will only consider Napleton Hyundai Thank You guys! More
by Charles23
February 05, 2016
I was overall pleased with my purchase The salesman worked very hard to meet my needs. I was very happy with my purchase and I will definitely recommend this dealership and Soloman Yemani t The salesman worked very hard to meet my needs. I was very happy with my purchase and I will definitely recommend this dealership and Soloman Yemani to anyone interested in purchasing a car. More
by JENNIFER.LINDSEY411
Employees Worked With
February 05, 2016
Thankful Love it couldn't ask for better service everyone was great will recommend to friends and family looking forward to more years and business with them Love it couldn't ask for better service everyone was great will recommend to friends and family looking forward to more years and business with them More
by RENEBROGOODS
February 04, 2016
Working with Stan I have to admit I was blown away by what he was able to pull off for me. I had just come out of a bankruptcy and he got me great financing and a gorge I have to admit I was blown away by what he was able to pull off for me. I had just come out of a bankruptcy and he got me great financing and a gorgeous new car. He was down to earth and so friendly and fun to work with. I am still in shock but I love my new Elantra! More
by FoxyGirl
Employees Worked With
Stan Gibson
February 02, 2016
great service I went from a 12.9% to a 2.9%. Cortez was very honest with me on the price and a nice salesperson. M I was offered through buy back program I went from a 12.9% to a 2.9%. Cortez was very honest with me on the price and a nice salesperson. M I was offered through buy back program More
by TSW4ANGIEB
Employees Worked With
February 01, 2016
Good experience Lucien Coffey good car salesman yeah me pick out a nice car and I will refer some people to come to you guys there yet Lucien Coffey good car salesman yeah me pick out a nice car and I will refer some people to come to you guys there yet More
by cecebaby
Employees Worked With
Lucien Coffey
January 30, 2016
Bought a 2015 Chevy Malibu Andre was a great salesman. He was very knowledgable about the cars I was looking into, and he did a great job at not pressuring me to make my decisio Andre was a great salesman. He was very knowledgable about the cars I was looking into, and he did a great job at not pressuring me to make my decision. I would recommend him to anyone and everyone at the dealership was very helpful and friendly. More
by Adamjon92
Employees Worked With
Andre Kimbrough
January 29, 2016
Do not review until after 90 days When I purchased the car, I was asked to provide a review to close the deal. I did not feel comfortable with it because good service will generate a g When I purchased the car, I was asked to provide a review to close the deal. I did not feel comfortable with it because good service will generate a good review anyway. I should have followed my first mind and not posted my initial review. Thank goodness for edit. I purchased a car on 01/29/2016. Unfortunately I purchased the car at night. In the morning the inside of the car was filthy. The manager Bob Wescott had called me right before I arrived to buy the car and advised the car would be clean and sitting out front. It was dirty, and the gas tank was empty and stopped on me and the sales rep in the middle of the road. The weekend after I purchased it, I had to take the car to be detailed. The Sunday after I purchased it the windshield wipers didn't work. So I had to pay to get that fixed. Currently my ABS censor failed so I brought it to the dealership for repair. They looked at it and told me they would order a part. I left with no paperwork and no ETA for the part. I came back into the shop before leaveing to ask if there was something I should be provided to show proof of what was taking place, I was just told I was in the system. I emailed two days later to confirm that the part was actually ordered because I did not feel confident that this would be done. I still have not received a response. I emailed my sales rep for copies of some paperwork from my sale to have for my records. No response. Whatever you do, do not agree to review this dealership until you are sure their customer service goes beyond the sale. The Cadillac dealer I took the car to only did a diagnostic without repair and was courteous enough to send me a follow up email. I purchased this vehicle from this dealer and no response. I am huge on customer service during good and bad. I don't feel this vehicle was ever inspected by them, because fuses and sensors should have been changed or inspected prior to delivery. I will not be patronizing them. I will also be forwarding my issues to Truecar since this dealership was marketed by them. More
by Tiffany Frierson
Employees Worked With
Barb Smith
