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Napleton River Oaks Hyundai Kia Genesis

Calumet City, IL

4.7
1,853 Reviews
We are a family owned and operated dealership that has been in business since 1931 with a focus on customer satisfaction and retention, come see we we have been "Second to none since 1931" today!
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1985 River Oaks Dr

Calumet City, IL

60409

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Showing 1,853 reviews

September 30, 2022

Purchased my newest car from Napelton. It was an easy process. Jevon was a really helpful salesman. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jevon Stephenson
Oct 04, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello John, thank you for your kind review; we are happy to pass along your comments to Jevon here at Napleton River Oaks Hyundai! We hope you continue to choose us for all your automotive needs! Take care!

September 24, 2022

Customer service at Napleton River Oaks Hyundai by Corey was very well taken. He was very nice and very helpful and I appreciate your service. More

by michaellee60653
Recommend Dealer
Yes
Employees Worked With
Corey Hii
Sep 28, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your support! Please let us know if you have any additional questions about the services you received and thank you again for choosing Napleton River Oaks Hyundai!

September 07, 2022

Excellent customer service Clean courteous and kept me informed about my vehicle status via txt In and out in reasonable amount of time My kind of service More

by ms.amp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Sep 10, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 29, 2022

Courteous salespeople that want to make a deal that is advantageous to all parties involved. Angel Rodriguez was exemplary. More

by Herbert Bias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Herbert, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

August 24, 2022

Christine helped me get the perfect Sportage for my little family. By far the best salesperson I have ever met this far! She was so nice and made the process very easy. Definitely will refer her to any More

by Gigi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Dewitt
Aug 26, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi Gigi, we're glad to hear you found Christine to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

August 21, 2022

The best ever very respectful & understanding of me & what I wanted I really appreciate Corey.. More

by Jbal247
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Hill
Aug 24, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hello, thank you for your kind review; we are happy to pass along your comments to Corey here at Napleton's River Oaks Kia! We hope you continue to choose us for all your automotive needs! Take care!

August 19, 2022

After reading all those positive reviews, I must share by thoughts and concerns. WELL, after submitting a review 8/19/2022, I was contacted by someone from Kia immediately after several calls. Thank U for yo More

by Victimized Kia Owner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mr. Holt
Aug 24, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Reading this review, I am puzzled, you should be contacting Kia consumer affairs. We are only a repair facility,All of the security items you are mentioning are items the customer can purchase on their own, you can not add an imobilizer, if the factory did not produce the car with that you have to look at aftermarket items to fill the needs you are looking for. You can call Kia at 800-333-4KIA for any questions or concerns in relation to the product concerns such as the ones you are mentioning in this review.

Aug 24, 2022 -

Victimized Kia Owner responded

Thank you very much for this information. I will contact KIA consumer relations concerning the immobilizer and the fact that the alarm system was not connected to the windows. Unfortunately, you all received an unsatisfactory review because there was No communication when I called. Texting is ok but I like verbal communication (phone calls). Now, I'm slowly changing my review to 2 stars because there is some communication but very slow progress with the car repairs.

August 13, 2022

Great experience with Corey Hill & Demetrius Rudd! Very helpful & knowlexgeable. I had a great experience! More

by stephaniemp10
Recommend Dealer
Yes
Employees Worked With
Corey Hill, Demetrius Rudd
Aug 16, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, we're glad to hear our staff took such great care of you! We hope we can continue to be of service to you down the road!

August 05, 2022

I would recommend everybody shopping at Rover oaks napleton Hyundai, it's a clean environment and also you should recommend your salesman to be Javon he's amazing at what he does!! More

by Kyla.stevens35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Solomon Yemani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 01, 2022

Jevon Stephenson was the sales person who assisted me on my journey to a new car. This was the first time I have purchased a Hyundai - 2023 Venue SEL. He made sure I understood everything--from the equipm More

by sv_price
Recommend Dealer
Yes
Employees Worked With
Jevon Stephenson
Aug 03, 2022 -

Napleton River Oaks Hyundai Kia Genesis responded

Hi, thank you for your positive review. We're glad to hear that you found Jevon Stephenson here at Napleton River Oaks Hyundai so helpful in the purchase of your new vehicle. Our team is available should you require any extra help.

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