Napleton River Oaks Hyundai Kia Genesis

No more old Buick I'm so happy right now. I walked into the dealership very skeptical because I had been to a few other dealerships and was treated very poorly. I walk I'm so happy right now. I walked into the dealership very skeptical because I had been to a few other dealerships and was treated very poorly. I walked into the Napleton Kia and was treated like a human being. Kristyn McCormick was very kind and so positive, promising from the beginning she would do everything she could to get me a car. She delivered on her promise I could not be more excited. I will be recommending this dealership to everyone I know. More

New optima I came into Napleton Kia because it is close to home, just shopping not actually wanting to buy a car. I was looking for something to catch my eye and I came into Napleton Kia because it is close to home, just shopping not actually wanting to buy a car. I was looking for something to catch my eye and the optima and Sorento both did. I decided on the optima and the saleswoman Kristyn McCormick not only helped me get the car but she made sure I got a good deal and made sure it was all cleaned up and ready to go. I'm so pleased and will recommend friends and family. More

No follow through with package/coverage I signed for all of these additional packages when I purchased my 2015 Hyundai Sonanta like dents, dings, and paint coverage to name a few. I ended up I signed for all of these additional packages when I purchased my 2015 Hyundai Sonanta like dents, dings, and paint coverage to name a few. I ended up with a dent and paint issue plus my bluetooth did not always connect to the vehicle and my GPS was not giving me real time traffic directions. So when I brought my car into the service department for these minor repairs I was told that nothing would be covered and I would have to pay out of pocket. I was also told that I was misinformed of whatever I was previously told. Everyone in the service department kept blaming the other associate for what was told to me. None of that really mattered though because when I was signing up for the additional coverages and spending more money everyone was on the same page then but not now when I needed to use it. I was so upset at this point that I walked off of the dealership's property without my new car! I called my salesman Kay Z about an hour later and he said he took care of everything. As far as I'm concerned he's the only good thing about this car experience. He seemed to genuinely cared about my overall satisfaction. Napleton Hyundai needs more salesman and staff like him with a heart for the customer that truly care about their needs and concerns and not just the money that they're spending. More

excellent everything was great.....everyone was kept very professional. I will recommend this dealership to my friends and relatives. The sale guy was very help everything was great.....everyone was kept very professional. I will recommend this dealership to my friends and relatives. The sale guy was very helpful and nice... More

Great Such an amazing experience. I cannot wait to come back in a couple years to trade in this car for a newer one to establish my credit. Big thumbs up. Such an amazing experience. I cannot wait to come back in a couple years to trade in this car for a newer one to establish my credit. Big thumbs up. More

Very nice, friendly sales person Everyone was very helpful. They helped with everything. They showed me how to work èverthing on the vehicle. I would surely recommend Hyundai of Naper Everyone was very helpful. They helped with everything. They showed me how to work èverthing on the vehicle. I would surely recommend Hyundai of Naperville to all my friends. More

I HAVE A CAR!!! Ryan Clemons and John Perez at the River Oaks Napleton Kia are AWESOME!!! They helped tremendously to get me back on the road. I am extremely excited Ryan Clemons and John Perez at the River Oaks Napleton Kia are AWESOME!!! They helped tremendously to get me back on the road. I am extremely excited to give this great review! I will recommend this location to family members and friends. More

I brought my daughter in to purchase a car at Napleton Kia I received assistance and great customer service from Lucien Coffee at Napleton Kia with purchasing a car for my daughter over the phone on 7/20 and i I received assistance and great customer service from Lucien Coffee at Napleton Kia with purchasing a car for my daughter over the phone on 7/20 and in person on 7/21 and he was very professional. He was very detailed and polite. Over the phone he assisted with the application and answered all of my question and explained the warranties and process in detail. He was very patient with me. When me and my daughter went in to the dealership to purchase the car he made sure our experience and the process was smooth, professional and even fun. He set my daughter up with the perfect car for her. She brought a 2015 Kia Rio. He exemplified excellent customer service skills and I would definitely refer customers to him. Overall other employees were kind as well and the atmosphere was professional, clean and comfortable. More

Shocking Experience If Mr. Grabowski talks to all his customers the way he talked to me I don't know how Napleton sell any vehicles at all. If Mr. Grabowski talks to all his customers the way he talked to me I don't know how Napleton sell any vehicles at all. More

Sales I had a wonderful tag team in assisting me on the purchase of my 2015 Kia Optium. Solomon Yemani and Lavell Clark they gave me the best deal than any I had a wonderful tag team in assisting me on the purchase of my 2015 Kia Optium. Solomon Yemani and Lavell Clark they gave me the best deal than any other places where I was car shopping. Yes I would recommend them to anyone. More