Napleton River Oaks Hyundai Kia Genesis

This dealership has zero respect for its customers…or for itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The m itself. The service staff uses both profanity and sexual innuendos openly in front of customers. There’s no point of talking to the management. The manager I’ve interacted with came off as though he visits this community but hates the people who reside in it. The workers have experienced this themselves. The advice the service reps gave me when servicing my vehicle was to “get rid of it!” I made a service appointment. When I bought in my vehicle I was suppose to get a loaner. They informed me they didn’t have one available but would call me to bring my vehicle in at a later date. This was months ago. Last time I was there, when paying, they asked me was I sure if they ran my card it would come back in my name😳 More

This dealership doesn't respect or value their customers. Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service depart Went into the service department 4/17 for 2 tire sensor that weren't in stock, Paid for the sensors over 3 weeks later no one from the service department called to say they were in. Paid an additional $366 for labor and drove car next day tire light on again. Returned car per service reps Hyundai programmer is broken and it not compatible with 2012 cars, Its now 5/30 haven't heard from any service rep, nor manager about fixing car that was paid in full for. I WILL NOT Recommend this location as they do not care about customers nor taking their money! More

Pleasant dealership sell person Latonia was very helpful and thoughtful she made my car buying experience very easy. I appreciate her and I look forward to working with her again in the future. and thoughtful she made my car buying experience very easy. I appreciate her and I look forward to working with her again in the future. More

Alvin Locke is a jewel of a sales man. He listen to me. He didn’t try to sell me something I didn’t want. At the right price and the best financing He listen to me. He didn’t try to sell me something I didn’t want. At the right price and the best financing More

LATONIA WAS VERY NICE AND PROFESSIONAL TO ME AND MY FAMILY THANK YOU SO MUCH. SHE HELPED US WITH EVERYTHING MUCH Appreciated FAMILY THANK YOU SO MUCH. SHE HELPED US WITH EVERYTHING MUCH Appreciated More

Very great awesome people very helpful great place to purchase a car workers there are awesome purchase a car workers there are awesome More

Latonia took the pressure of buying a new car away. Her friendly and uplifting personality enhanced her knowledge of the vehicles she sells. I look forward to doing business with her in the future. Her friendly and uplifting personality enhanced her knowledge of the vehicles she sells. I look forward to doing business with her in the future. More

The staff was extremely helpful especially Latonia. They went over and beyond to help me. I am forever grateful for them!!!! No one else even tried to help me the way she did, upfront, honest, and comp They went over and beyond to help me. I am forever grateful for them!!!! No one else even tried to help me the way she did, upfront, honest, and compassionate. Thanks so much Latonia!!!!! More

Poor customer service by Service staff. Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my che Dismissive, aggressive and disrespectful when I asked more detailed questions about work done. Brought my car in for recall updates, left with my check engine light on before leaving the lot. General manager claimed no responsibility. More