Napleton River Oaks Hyundai Kia Genesis

I had the pleasure of working with Lord on a family vehicle purchase and satisfied with his no pressure approach. We called before arriving and all vehicles were waiting for the test ride. We took 1 da vehicle purchase and satisfied with his no pressure approach. We called before arriving and all vehicles were waiting for the test ride. We took 1 day to decide and called back the following day after selecting one. We purchased the vehicle and we’re only at the dealership for approximately an hour. Great customer service with some jokes along the way. More

My salesman Cortez was amazing but after that everything was a bust! If possible, I would give them 0 stars. I purchased a car August 1st 2022 with an extended warranty. When I tried to use the warranty i was a bust! If possible, I would give them 0 stars. I purchased a car August 1st 2022 with an extended warranty. When I tried to use the warranty in November, I realized that the warranty was not activated, and the finance department entered in my warranty wrong in the system which caused my warranty to be denied. I was paying for my car for 5 months and have not been able to use my warranty. After several calls for months, the manager Ziggy finally stated my warranty was activated January 2023 said it was "human error" and there was nothing he could do to compensate for the time loss and for the money that was spent up until now. So, I have a 2-year warranty that will only be activated for 15 months. Awful customer service! Go somewhere else. More

Great customers service at River oak kia thank you Lord OBAS he is the best OBAS he is the best More

Customer service was excellent Lationia the salesperson she was magnificent enjoyed my experience will be back for my next vehicle there she was magnificent enjoyed my experience will be back for my next vehicle there More

My Saleswoman, Latonia A. , was very professional, knowledgeable, courteous and personable. I had a hassle-free experience. The management and finance staff were awesome, as we , was very professional, knowledgeable, courteous and personable. I had a hassle-free experience. The management and finance staff were awesome, as well. I would definitely recommend Napleton Hyundai! More

Great service. Explain everything. I got to my appointment a little early. No problem they took me right in. I was there for a oil change and tire rotation and was Explain everything. I got to my appointment a little early. No problem they took me right in. I was there for a oil change and tire rotation and was in and out within an hour. Would recommend to other Hyundai owners. More

I had a GREAT experience with Latonia Akinyemi on 12/31/2022. She was extremely patient and made me feel comfortable throughout the process, and now I have an amazing Kona! I would HIGHLY recommend M 12/31/2022. She was extremely patient and made me feel comfortable throughout the process, and now I have an amazing Kona! I would HIGHLY recommend Ms. Latonia and the dealership as they were efficient and caring. More

Friendly, courteous and knowledgeable staff. I know their job is to sell cars but I felt confident in the product and future service I will receive. Thanks Latonia!! I know their job is to sell cars but I felt confident in the product and future service I will receive. Thanks Latonia!! More

Really love this dealership I got 3 cars since 2014 and all 3 have came from Napleton Hyundai. Mr. Polo has always been my go to to help me find a car of my liking. He’s a very genuine person and not like all 3 have came from Napleton Hyundai. Mr. Polo has always been my go to to help me find a car of my liking. He’s a very genuine person and not like most salesman who try to get over. He really looks out for the people he sale too! Future cars from here on out will come from here! Won’t regret the shop and make sure you ask for Mr.Polo More

Latonia is a great sales representative she helped me understand how there sign and drive sales event promotion worked. I would recommend going to her for your new car. understand how there sign and drive sales event promotion worked. I would recommend going to her for your new car. More