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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,543 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,543 reviews
April 27, 2019
Great Experience! Chris my salesperson and Mario the manager were great and very helpful knowledgeable It was a great car buying experience! I would recommend this de Chris my salesperson and Mario the manager were great and very helpful knowledgeable It was a great car buying experience! I would recommend this dealership and team to anyone More
by Tunisha
Employees Worked With
Chris Powell, Mario Gentry
April 26, 2019
My SUV experience Great showroom with awesome cars, trucks, and jeeps. Insane selection Great salesman, Joe Bradley. He worked his butt off for us. Thank you! Ver Great showroom with awesome cars, trucks, and jeeps. Insane selection Great salesman, Joe Bradley. He worked his butt off for us. Thank you! Very little haggling. Expressed my financials goals and got right to the point. Upon meeting all mgrs was very friendly and determined to satisfy us. More
by Jeff
Employees Worked With
Mario Gentry, George Metry, Lizbeth Puntos, Armi Matienzo, Joe Bradley
April 24, 2019
Chloe is fantastic Chloe at Arlington Jeep was wonderful to deal with. She was patient and informative, answering my many questions and never making me feel rushed. She Chloe at Arlington Jeep was wonderful to deal with. She was patient and informative, answering my many questions and never making me feel rushed. She was straight forward and laid out all options in terms of packages, purchase vs lease, and financing. I think she’s the ideal salesperson to work with for someone who wants a thorough but low pressure experience. More
by Dave
Employees Worked With
Chloe C. Adams
April 24, 2019
Poor customer service, money hungry. I am 5 hours away. Promises were not kept and changed. Had issues with the vehicle since day 4 of owning it and was ignored with no response to emails I am 5 hours away. Promises were not kept and changed. Had issues with the vehicle since day 4 of owning it and was ignored with no response to emails or voicemails for days. (Both front tires are tilted inwards, Both front ball joints are ready to fall apart, both upper control arms have major cracks in them, driverside is about 1/8” wide, a bolt backed out of the axel housing causing axel fluid to drain out and there are now metal chunks inside the housing, has an oil cooler line leaking. I had two separate inspections done on the vehicle at two entirely different shops. Dealer only acknowledged the cheaper estimate. I was entirely disrespected by manager with childish acts. Poor communication for days, poor customer service. “Where the customer comes first” is not true at Napleton’s. I am now stuck with a $30k truck I cannot drive, warranty company states It should not have been driven off the lot in that condition because there is no way 800 miles would have done that much damage. I have owned the truck just over 3 weeks, and it has been parked for 1-1/2 weeks. I was ordered not to drive the vehicle because it is in dangerous condition. Manager tried pushing these issues as my fault stating “I don’t know what happened to the truck since you had it. For all I know you could have gone off-roading and you damaged the vehicle.” I also had to ask the manager to listen to what I had to say because he kept talking over me, as well as my sales person. Manager then spoke again and cut himself off by saying “oh wait, I’m not allowed to talk anymore. I will stop talking now, continue. I stated he did not need to be childish about this as i am trying to come to a solution. I have never been so disrespected by a company before. Mark Bisciotti was the only person to make some sort of effort in responding and finding solutions. He is a great person who cares about his customers compared to everyone else I had talked to. More
by Toretto11
Employees Worked With
Chris Schei and John Downs, Mark Bisciotti, Doug Adams
April 23, 2019
Amazing headache less and enjoyable Great service and even better salesman! I was in the truck of my dreams within 2 hours of me being there. I will definitely be referring friends and f Great service and even better salesman! I was in the truck of my dreams within 2 hours of me being there. I will definitely be referring friends and family. All around great experience! More
by Babysonny22
Employees Worked With
Phil Lafata , Marquis Singleton
April 23, 2019
Grand Cherokee I was shopping for a grand Cherokee and I’ve gone too multiple dealerships and never met a single salesperson who really cared about what i wanted and I was shopping for a grand Cherokee and I’ve gone too multiple dealerships and never met a single salesperson who really cared about what i wanted and what payment i could afford. Jared is young but extremely knowledgeable about jeeps. He got me a unbelievable deal and i would most defiantly recommend him to my friends and family More
by Kate3619
Employees Worked With
Jared Hietikko
April 23, 2019
Great experience! I worked with Chris (Sales person) and Joe (Manager). Outstanding service and top notch delivery. Easy to maneuver through the process. I will never g I worked with Chris (Sales person) and Joe (Manager). Outstanding service and top notch delivery. Easy to maneuver through the process. I will never go anywhere else. Thank you! More
by Travis M
Employees Worked With
Chris, Joe Falzone
April 23, 2019
Austin is Awesome Napleton Arlington Heights do a great job with customer service. As soon as you walk into the dealership they great you with a smile. Austin did an aw Napleton Arlington Heights do a great job with customer service. As soon as you walk into the dealership they great you with a smile. Austin did an awesome job!!!!!!!!! More
by Alvarado651
Employees Worked With
Austin Hobday
April 22, 2019
Made new car purchase easy Had a great experience working with the team at Napleton. Was in need of a new car as my old car died and was able to get through the process quickly. Had a great experience working with the team at Napleton. Was in need of a new car as my old car died and was able to get through the process quickly. Found the perfect car for me. More
by Andrew5
Employees Worked With
Mario Gentry
April 22, 2019
Epic Service All I have to say is when is comes to purchasing another vehicle only one place I’m heading back to! The environment is great and the sales people are All I have to say is when is comes to purchasing another vehicle only one place I’m heading back to! The environment is great and the sales people are very knowledgeable. Austin was absolutely amazing and addressed every concern we had. Real stand up staff! Austin we will see you again very soon More
by Changeman20
Employees Worked With
Jody Adams, Austin Hobday
