Napleton's Arlington Heights Chrysler Dodge Jeep Ram

After leaving my original review, I was contacted directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to m directly by management at Napleton in Arlington Heights. They were very proactive, apologized for my experience, and refunded the service charge to my credit card. I truly appreciated the personal outreach and their willingness to take accountability and make things right. Since then, I have returned for additional service, and the difference has been noticeable. I’ve been treated kindly, professionally, and with genuine care, which tells me they didn’t just react — they adjusted. Customer service recovery matters, and in this case, they recovered well. Because of how they handled the situation after the initial misstep, I feel it’s only fair to leave a 5-star review. People and businesses make mistakes; what matters is how they respond. Napleton owned theirs, learned from it, and earned a second chance. More

Consumers deserve to know how the service department at Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time wa Napleton Dodge Arlington Heights operates. My Chrysler Pacifica was kept for five days for a check-engine light. Communication during that time was unacceptable. I received no proactive updates and had to repeatedly chase down the service department for answers. Eventually, I was told a STAR case had been opened. For anyone unfamiliar, STAR cases exist because Chrysler already knows the issue. They are not exploratory diagnostics—they are pattern-based, documented problems. Despite that, instead of explaining the known issue honestly, I was “recommended” nearly $400 in throttle body and fuel injection cleaning, carefully labeled as “maintenance” so it would not be covered by warranty. After picking up the vehicle, I independently consulted: • the head of service at a large Dodge dealership, and • a tenured automotive professor at a national university Both confirmed the same conclusion: • The error codes involved are a known Pacifica issue • They are commonly caused by moisture intrusion combined with freezing temperatures, particularly in the Midwest • The $400 services were not required, unlikely to resolve the issue, and are a classic upsell tactic used when dealerships want to avoid acknowledging known design or environmental faults In other words, this service department attempted to mask a known STAR case issue with a customer-paid upsell rather than disclose the reality of the problem. To add insult to injury, the service advisor proudly told me he had “discounted” my invoice by $20. After five days without my vehicle, poor communication, and an unnecessary $400 charge, that was insulting—not corrective. This experience raises serious questions: • Why are STAR cases being handled with upsells instead of transparency? • How often are customers being charged for “maintenance” to avoid warranty responsibility? • How many people leave believing their issue was fixed when it was simply papered over? This is not professional service. It is revenue-driven behavior disguised as diagnostics. If you bring your vehicle here, ask to see the STAR case documentation, demand written explanations, and get a second opinion. Or better yet, take your business to a dealership that treats known issues honestly instead of turning them into profit centers. More

I had tried to give them the benefit of the doubt but over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they over the past two years the service department has done nothing but take $100 for each time I brought the vehicle in (3 times) for the one thing they never fixed. I apparently have two codes that they do not know how to fix. They told me they would have to call the consultant and see if they could help and they would get back to me. Multiple calls (At least 4 but I believe 5 additional calls) to them asking for someone to call back. Apology after apology, but yet, no one ever called me back or knew what had happened with the issue with my car. They even kept my car for three days to perform a "test" during which time I had no car to get around anywhere. I do not have time to keep taking my car in, make multiple calls, all to be ignored and waste my time. More

Giving one star because I can't give zero or negative stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever to stars. The absolute WORST experience I've ever had. Horrible communication, they didn't even address one of the repairs I needed but nobody ever told me, and the other repair they made didn't work because the car still has the same problems as when I first brought it in. They really showed that a dealer truly does not care about you. I was just stunned by the level of apathy and incompetence. I sent them a message with my complaint, and unsurprisingly, they still have not responded. More

Alan weissman is a very nice guy and took good care of my me and my mom's van me and my mom's van More

If your looking for a Great Service Advisor, look no farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know w farther!!!!! Go see Alan Weissman! Alan(AL) is truly the best advisor anyone can ask for. He is friendly, companionate and caring. He lets you know where your car is and specially where HE IS. He lets you know when he arrives and leaves for the day by text. Made me not have to wonder, am i going to get a call back? Where is he? My car done? He wants to make sure that the customer is satisfied and comes back. He is there to answer any questions you might have and respond in a timely manner. WHAT YOU WAITING FOR? PICK UP THE PHONE AND CALL ALAN(AL)!! You wont regret it! More

My service advisor was Alan . I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. I brought my car in for a scuffed up rim and Alan made my rim better than new He’s the greatest. More

The service that I get from napleton Jeep at Arlington heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. heights is pretty good. Alan has been wonderful to work with. They have a pretty descent waiting area as well while your car is being inspected. More

My name is Luis Badillo and this dealership is great and the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. the service advisor that assisted me is outstanding his name is Alan Weissman keep up the good work Alan. More

Excellent assistance from Joanne Stickels in service department. Kept me informed of issues and progress in service work. Joanne was very helpful. department. Kept me informed of issues and progress in service work. Joanne was very helpful. More