Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,543 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,543 reviews
December 29, 2018
Best sales experiences I Had one of the best experience purchasing a car from this dealership. Awesome sales staff. Made the process easy and fast unlike other dealerships. I Had one of the best experience purchasing a car from this dealership. Awesome sales staff. Made the process easy and fast unlike other dealerships. More
by Danny
Employees Worked With
Iwas Iwas
December 29, 2018
Best Sale Ever ! Attended by staff throughout the experience which was great ! Complete satisfaction ! Questions answered. Test Drive very comfortable and directions p Attended by staff throughout the experience which was great ! Complete satisfaction ! Questions answered. Test Drive very comfortable and directions perfect. Looking forward to a long and memorable relationship with the Napleton dealorship. Music played in dealership was REAL ! More
by Aegeaus
Employees Worked With
Jason Ebbole
December 29, 2018
Totally happy. Jason was so helpful and concerned about me Jason is the best!!! He was very helpful abd caring about my needs. He deserves an accomidation!!! He is one good employee. I would recommend othe Jason is the best!!! He was very helpful abd caring about my needs. He deserves an accomidation!!! He is one good employee. I would recommend others to your company just because of how good he treated ne. More
by DustyCorn213
Employees Worked With
Unknown , Jason Ebbole
December 28, 2018
New Jeep! Walked out with a brand new Jeep with the help of Brandon! Such a great experience and the service is great! Brandon made the whole experience so much Walked out with a brand new Jeep with the help of Brandon! Such a great experience and the service is great! Brandon made the whole experience so much easier for me. Definitely recommend this dealership for anyone looking for a Jeep. More
by Mar1616
Employees Worked With
Irving Medina, Brandon Damerjian, Mark Bisciotti
December 28, 2018
Quick, Easy and Painless Austin was hands down THE best salesperson we have ever dealt with. We felt no pressure, and he was very accommodating and helpful. Adam was great get Austin was hands down THE best salesperson we have ever dealt with. We felt no pressure, and he was very accommodating and helpful. Adam was great getting us the deal we wanted. Irving was very informative and answered all our questions. More
by pkajpust
Employees Worked With
Adam Grubbs, Irving Medina, Austin Hobday
December 27, 2018
Excited new owner of 2015 Jeep Grand Cherokee Limited Went in to look at a brand new 2019 Jeep Grand Cherokee Laredo, and ended up walking out with a 2015 Grand Cherokee Limited! It was a pleasure working Went in to look at a brand new 2019 Jeep Grand Cherokee Laredo, and ended up walking out with a 2015 Grand Cherokee Limited! It was a pleasure working with James, Mario, Israel, Razzak, and Jody himself. Their team listened to my needs, found a car for me, and made it work. I can't wait to pick up my car this weekend after they detail it and take care of a few things, and I can't wait to use them for all my service needs! More
by lweb423
Employees Worked With
James King, Razzak Khader, Jody Adams, Irving Medina, Mario Gentry
December 27, 2018
Excellent inventory, amazing customer service. My overall experience at this dealership has been fantastic. My vehicle of interest was in stock as listed on site inventory and it was brought up to My overall experience at this dealership has been fantastic. My vehicle of interest was in stock as listed on site inventory and it was brought up to me upon arrival for my scheduled visit (very great first impression). Although I was not eligible to receive all the incentives to meet the advertised price, we were able to come to an agreed upon price in an acceptable amount of time. My Jeep had a minor issue upon delivery related to a warning light, however, Napleton immediately took ownership and put me in a new loaner while my Jeep got addressed. It took longer than expected but Mario and John kept me updated and informed on the status and soon I my Jeep was ready for delivery. All went great and I love our 2019 GC Trailhawk. Huge shout out to my Sales Consultant, John Phelan, and Sales Manager Mario Gentry. They are the primary reason for this 5-star review and the reason I will come back to the dealer for service and my next Jeep. Thank you guys, my wife and I are very grateful for taking care of us during the good and the bad which was not anyone’s fault. You guys are the best?. I highly recommend anyone interested in a new Jeep or other FCA product to see John Phelan and Mario Gentry. I’m very critical of customer service and the overall experience and I can assure you, they will take care of you. More
by jake630
Employees Worked With
Mario Gentry, John Phelan
December 27, 2018
Worth the hour-and-a-half Drive Walk in and met Taylor at the front very courteous and sweet person. took our name and got a hold of the salesman right away. Dealing with Jason was a Walk in and met Taylor at the front very courteous and sweet person. took our name and got a hold of the salesman right away. Dealing with Jason was a pleasure. Worked his magic to unbury the vehicle we wanted to look at very happy with him. More
by Ebbole
Employees Worked With
Taylar, Jason Ebbole
December 27, 2018
Jim C is a great guy Jim C and George Were very helpful in my truck purchases Ask for a jim then you come in by the car And then Nettleton Chrysler Jeep Dodge ram Dodge ra Jim C and George Were very helpful in my truck purchases Ask for a jim then you come in by the car And then Nettleton Chrysler Jeep Dodge ram Dodge ram excellent dealership recommended to come and buy a car Thanks for your help More
by 143045202aP
Employees Worked With
George Metry
December 27, 2018
So happy I came from an hour drive to look at a new Jeep for my family and had low expectations because of bad experiences at other places. My salesman John an I came from an hour drive to look at a new Jeep for my family and had low expectations because of bad experiences at other places. My salesman John and his manager George exceeded my expectations and now I'm driving away in my new jeep! Good place to do business with! More
by Jeep man
Employees Worked With
Mario Gentry, George Metry, John Phelan
