Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Amazing I originally came here to look at a Dodge Durango but I felt it was too big. My salesman John showed me the jeeps grand Cherokee as an alternative and I originally came here to look at a Dodge Durango but I felt it was too big. My salesman John showed me the jeeps grand Cherokee as an alternative and I ended up liking that car more. He also gave me a great deal. John was also very knowledgeable about the product. More

Excellent customer service I went to two other dealerships and the sales people were pushy. I came to Napletons as my last try and Tina Zamora made purchasing my brand new vehic I went to two other dealerships and the sales people were pushy. I came to Napletons as my last try and Tina Zamora made purchasing my brand new vehicle very easy and affordable! I would definitely recommend Tina to other family and friends More

Jason provides incredible customer relations We came to Napleton A.H. looking for a new Pacifica not knowing what to expect after having a terrible experience at another large company. Jason wa We came to Napleton A.H. looking for a new Pacifica not knowing what to expect after having a terrible experience at another large company. Jason was our sales rep, could not have been better to work with. He was polite, respectful, extremely helpful and most of all, very knowledgeable about the vehicles we were looking for. He was understanding of our budget limitations and really helped us save money on this vehicle we loved. He also confirmed our belief that we should have this car. We spent just over our intended range, but could not feel better about the purchase! Thank you Jason!!! More

Great service Jason was extremaly accomodating and professional. Im very satisfied with efficient sales process and no need for haggling. I'll recommend him to my f Jason was extremaly accomodating and professional. Im very satisfied with efficient sales process and no need for haggling. I'll recommend him to my friends More

Horrible service!!!! I won’t remember this dealership!!!!!!! I spent at this dealership almost entire week. First day I stopped by and pick a car. I came back on the next day and my salesman “Q” was working on 5 I spent at this dealership almost entire week. First day I stopped by and pick a car. I came back on the next day and my salesman “Q” was working on 5 different cases at the same time. So most of the time I was waiting and waiting and waiting. I came in at 9 am and left after 5 pm. Was super late for work. So I wasn’t even happy with my purchase how I should ve. But ok. It could happen. Salesman “Q” told me the price on my car and how much I would pay per month depending on how long my loan will be. After I got to the finance office price per month changed for $130, obviously up. I was rushing and thought maybe it’s taxes and credit score or something. Was asking RJ but his answers weren’t clear and for some reason he was showing me numbers on the calculator instead of papers. Car by the way weren’t clean the day that I bought it, even though they said they will do detail cleaning. But I closed my eyes on that I got home and decided to go through the paperwork. Added numbers of everything that they gave me. And how big was my surprise when I realized that I’m paying $10 000 that I can’t find on non of the papers. Went back on the next day. Again waiting for the manager Mario he said couple minutes. It took 3 hours. He finally sat down with me. I started complaining and he didn’t want to listen to me and said that I’m wrong. Said that he needs to check in the computer. Left and came back in an hour. He was keep denying. I told him that I want to add numbers in front of him, everything that they gave me. He took his phone and was calculating but hiding from me. Why? He said that he need to leave again. So all the time total for that day he spent talking to me for maybe 30-40 min. The rest I was waiting for him, because he was keep going somewhere. So that day I spent 10 am till 5 pm again. He literally get 5 people in the office but still was denying that I’m right. Other sales people were stopping buy and looking at my papers and even without calculating were saying that something is wrong. In the end of our conversation Mario said that I got charged more than $2 500 for the package that comes with every car and you can’t say NO to it. It’s automatically. They changed me different price for the car, not what finance men RJ showed me. They charged me different price for another package that I choose. We still were missing a big amount that they couldn’t explain where it came from. I literally add all the numbers in front of him and showed him the difference. He was still denying. Mario gave me a free service to make me “happy”. I left that day and my appointment for the coat package was scheduled in a week. In that week I realized that that package that automatically comes with a car for more than $ 2,500 never was done. 1. Wheel locks were missing. 2. Nitrogen in my tires weren’t done. Was regular air. 3. Third break light wasn’t done. 4. Door edge guards were all messed up with bubbles. Came back on Monday for my appointment and start complaining about that package that never got done. Doug Adams said that will take an extra 40 min and they will take care of it. But at that point I just want to cancel it and get my money back, but that wasn’t even an option. They told me that my car will be ready by 4-5 pm. After 5 I checked and my car wasn’t ready. They said that will give me a call. 8 pm and they still didn’t call me. I checked again at 8 15 pm and they said it was done. I called at 8 16 pm to the servers department but apparently it was already closed. Ok. I’ll stop by next day. I guess not a big deal. Even though it took twice longer and I never was notified. So again I need to make time before work to pick it up. Morning next day. Came to pick up the car and find out that that package for $2 500 never got done again. Are you serious?????? Third time. What are you charging for those money?AGAIN waiting for 30 min for a service. And then 2 MORE hours OF WAITING for get it done. Even though Doug said that it will take 40 min. Who wants that for that money and that long of the waiting? 3 times. Are you guys just expecting to collect the money and people won’t check if you actually have done it??? I would never recommend this dealership to anyone!!! Service is horrible. Make sure to take a vocation if you want to go there, because you will spend hours and days waiting to get stuff done. And they will rip you off for packages that they won’t do. More

Amazing I've been looking at Dodge Durangos for a while now I finally found the one that's exactly what I wanted to so I decided to try Napleton test drove th I've been looking at Dodge Durangos for a while now I finally found the one that's exactly what I wanted to so I decided to try Napleton test drove the car I loved it John my sales guy was really great and made the experience super smooth and made me confident with my new purchase I'm very happy with my experience More

GRand Cherokee Jared was very knowledgeable about different trim levels and found me the perfect car to fit my needs. And got me a great deal on it. Would defiantly Jared was very knowledgeable about different trim levels and found me the perfect car to fit my needs. And got me a great deal on it. Would defiantly recommend him to anyone looking for a new Jeep More

Grand Cherokee limited Second car I’ve purchased from Napleton first time with Jared as my salesman. He truelly went out of his way to make sure i was happy. Getting the exa Second car I’ve purchased from Napleton first time with Jared as my salesman. He truelly went out of his way to make sure i was happy. Getting the exact car i wanted from another dealership that day for me. 5 stars and next time i want a new Jeep Jared will be the first person i call More

Summit Bought a new summit from Jared today. Very outgoing and fun salesman. Had worked a deal at another dealer but Napleton was able to beat it with ease Bought a new summit from Jared today. Very outgoing and fun salesman. Had worked a deal at another dealer but Napleton was able to beat it with ease More

Amazing dealership all the way around! Mason helped me today to purchase my new Cherokee and it was great. I absolutely love my new Cherokee and the whole process was very enjoyable and eas Mason helped me today to purchase my new Cherokee and it was great. I absolutely love my new Cherokee and the whole process was very enjoyable and easy for me. I will be looking forward to coming here again for my next vehicle! I highly recommend these guys. Great job and thanks! More