Napleton's Arlington Heights Chrysler Dodge Jeep Ram

poor after sale service Do not buy from here, My sales man was Mike Suddiqi, He was a great person to deal with when he was making the sale but forget about him returning a c Do not buy from here, My sales man was Mike Suddiqi, He was a great person to deal with when he was making the sale but forget about him returning a call or owning up to anything he promised. the communication from this dealership is less than poor. My truck had four dent's to be removed after the sale. Mike sent a porter to pick up the truck, I showed him all the spots. After a week my truck was returned to me with only two dents fixed, no gas and the truck was covered in bird xxxx. So much for the free car washes they brag about. I called Mike up and he had the porter bring the truck back again another 65 miles put on the truck they put more miles on the truck than I did in the first month, Finally the truck was returned fix and clean except all the cheetos under the seat, Mike promised me some all weather floor mats and to have my truck programed for the brake controller for all the trouble, But again forget about a return phone call. I even called the general manager Jodi? and left several messages with no return call. BUYER BE WARE sales yes service HA HA HA HA they suck. More

Great Service, good deal! This place was excellent, they treated us amazingly well. George Metry was great, he really cared about our needs, he answered every question, fixed a This place was excellent, they treated us amazingly well. George Metry was great, he really cared about our needs, he answered every question, fixed a good deal, and made everything easy and fast for us. Storge was great too! He translated everything George was telling us to my mom in spanish. He is a very kind young man. Very knowledgeable about the car we bought. I highly recommend everyone to go get their cars here. Ask for George and Storge! More

Napletons I had a great review for these guys in the beginning, but within a month I found out the truth about them. The problems I have with this company are t I had a great review for these guys in the beginning, but within a month I found out the truth about them. The problems I have with this company are their customer service and their organization. It is just HORRIBLE. First off my boyfriend bought the truck from them and they put my number down for the bank to contact him, also they have my number in their system to contact him, and one time Sam called me and asked for me but my boyfriends last name, come one people get your things together. So then when my boyfriend gets his payment book we call the bank to help us walk us through on making an online account through my cell phone number and is says “we recognize your number please put in the last 4 digits of your SS#”, so we put his SS# in and it works, but why off my cell phone #. I find out Napletons gave the bank my number to reach my boyfriend. On top of that they send me emails to my inbox to reach my boyfriend and when I respond to them they flat out ignore all emails, even when my boyfriend messages them through my email. They send me an email asking how was our service, and I gave them nothing but negativity because they just flat out ignore every message I have sent them. Why ask someone how you are doing or how has your vehicle been treating you when you ignore their questions?? MANNY is the worse, you would expect him to answer considering he is a manger.. Wrong! I got to the point where I had to call George to straighten out the situation with an oil change I had to get, and he responds “are you sure your oil is low, you just bought it two weeks ago”, as if I didn’t know how to read??!! They sold us the truck with 27% oil life, check your oil life before they sell you the vehicle! They all act nice to you in your face but once you buy that vehicle they just don’t care about you anymore. My boyfriend was promised a detail, floor mats and a free oil change if we did a review, then they say “oh you need two reviews, so I did one on google + (now deleted, because what I wrote wasn’t true about them anymore) and one on here, that was previously positive. Then they give my boyfriend trouble when he goes and gets it because they can’t find it themselves on the internet to print them… He does finally get his free oil change. However, we did not get our floor mats or detail because they like to lie to you. So when my boyfriend does get that oil change they say to him if you guys have questions you have to come in not email… We live 20 miles away!!! Answer my emails or calls for that matter, they don’t even know how to pick up a phone and dial you back after listening to their voicemails, what is the point of them having a voicemail if they don’t call back? About a week later I receive a call from one of their representatives calling my phone once again to reach my boyfriend, I tell her this is actually his girlfriend and told her the many complaints I had about the staff, and she said a manager will get back to you later today, I told I won’t because they are not organized, and she said the manager should, and I said ok I trust you, and of course they never called back, they just don’t care about their customers. I will never buy a vehicle from this location again; their customer service is the worst I have ever seen in any company. This website will not let me update the stars below, but they should all be on the "poor". More

Worst experience ever. I cannot even begin to explain how bad my experience was at this dealership. I dealt with George and nothing but lies came out of his mouth, such as f I cannot even begin to explain how bad my experience was at this dealership. I dealt with George and nothing but lies came out of his mouth, such as falsifying prices online to get you to come into the dealership then come to find they say its a different (much higher) price. I wasted half of my day at this place, never again. Stay far away from Napleton. More

Great Experience Doug Adams was my salesman. He took the time to understand what I was looking for and shot me straight. I told him where I wanted to be at both high s Doug Adams was my salesman. He took the time to understand what I was looking for and shot me straight. I told him where I wanted to be at both high side and low side and and he got me right where I needed to be. It was probably the easiest experience I've ever had buying a car. I would recommend going into Napleton at Dundee and 53 and working with Doug. More

very organized and honest. Matt, Angelo, luigi were really fun people to work with. They listen and work with you to the best of their knowledge. They dont lie about anything e Matt, Angelo, luigi were really fun people to work with. They listen and work with you to the best of their knowledge. They dont lie about anything especially when they say they will make sure to keep a smile on your face. Most importantly they explain everything well to you and answer all of your questions. More

Horrible experience big waste of time Worst dealer ship there is when we bought a 2010 Chrysler town and country and when we bought it the sensors were out so they said they would fix them Worst dealer ship there is when we bought a 2010 Chrysler town and country and when we bought it the sensors were out so they said they would fix them they worked for 6months then broke again and they said it's not there fault and the. We asked if the van was in an accident and they told us no 3 time and we found out from the person fixing the hail damage that the van was rearended which pissed us off we have got treated like crap there and the service center sucks if I had the choice I wouldn't of bought the van there bc if I would of know I was gonna get treated this crappy and that they did such a crappy job fixing it I wouldn't of bought it I warn you not to go there they are a bunch of liers and are a horrible dealer ship in general! And they never call you back when they say they are gonna More

Great Buying Experience I bought a 2015 Jeep Patriot this past weekend from Napleton Jeep in Arlington Heights, Illinois. The experience was top-notch across the board. My f I bought a 2015 Jeep Patriot this past weekend from Napleton Jeep in Arlington Heights, Illinois. The experience was top-notch across the board. My first contact was with Ron Collins, the Internet Sales Manager, He had emailed me and struck a chord with his note. I felt he understood that I was a knowledgeable buyer and he treated with me with the dignity and respect that I had not found at other dealerships. He took the time to understand exactly what I was in the market for. He then paired me up with a great salesman, Dave Erickson so that I could test out the Patriot on the road. Dave is very personable and knowledgeable about the Jeep line. I never felt pressured along the way and then we came to a great deal on the price that I was happy with. I have bought a number of cars over the years and my experience at Napleton ranks as one of the best. Angelo in Finance is also a great guy to deal with when it is time to sign all the documents. He explained everything in great detail and didn't pressure me to buy extra items that I wasn't interested in. I highly recommend this dealership. More

Purchase of my new car My overall experience with Napleton Arlington Heights Chrysler Dodge Jeep Ram was a very good one, Everyone was very courteous and helpful. Which made My overall experience with Napleton Arlington Heights Chrysler Dodge Jeep Ram was a very good one, Everyone was very courteous and helpful. Which made the purchase of my car go very smooth. My salesman Luis Correa was exceptionally helpful and informative. I would definitely buy another car there and recommended this dealership to friends. Sincerely, Beverly Davis More

No pressure shopping atmosphere I was approached by Doug Adams his greeting was very professional. When we were working together he told me he was new to the Chrysler brand I could h I was approached by Doug Adams his greeting was very professional. When we were working together he told me he was new to the Chrysler brand I could hardly tell he was very knowledgeable and informative. Working with Doug was a great pleasure made my buying experience very comforting . I would definitely recommend to to all my family and friends More