Napleton's Arlington Heights Chrysler Dodge Jeep Ram

This dealer is just horrible. I would recommend nobody go here! For one, they don't know what they are selling! I asked to get a spec list of the brand new 2012 car I just bought, and they couldn't tell go here! For one, they don't know what they are selling! I asked to get a spec list of the brand new 2012 car I just bought, and they couldn't tell me anything about it. They had done some upgrades on the new car before it was sold, and they had no idea what the upgrades were... They also horribly overcharged and lied about what they were selling. So for sales, I would say, NEVER BUY HERE. Then we have service. I brought my 2nd car in to get new cables for the battery put on. I told the service people "All I want done is new cables put on, nothing else". Well I come back 3 hours later to pick up my car, and guess what, new cables weren't put on! Instead the guy told me, "I saved you some money by just stripping the wires by the battery and putting on new battery connections"... That is NOT what I asked them to DO! And they 'Saved me some money'... RIGHT, They charged me $250 for 15 minutes of work(Stripping a couple wires and screwing on new battery connectors)! Never ever go here for service! More

The sales and management staff tried to sell us an after market warranty through deception by stating that "Chysler Jeep is no longer in the warranty business." They also said that the Jeep I wanted to pur market warranty through deception by stating that "Chysler Jeep is no longer in the warranty business." They also said that the Jeep I wanted to purchase had an existing powertrain warranty. Both statements were totally false. The Jeep I purchased has a cold start problem and they refused to terminate the sale. So when I called them out on the warranty issue, they were forced to "certify" the vehicle because the existing powertrain warranty expired and the after market warranty wouldn't cover a repair within the first 60 days. Being certified the dealership should of included a free three month subscription to Sirius radio. They've refused to provide me with the Sirius service and spare key by stating I was "ungrateful." The worst car buying experience ever. More

Thank you guys so much for helping me get my new car. It was a long time since I had bought a new car. Joe, thanks for making me feel comfortable during the whole process. Gene for words of wisdom, I am def was a long time since I had bought a new car. Joe, thanks for making me feel comfortable during the whole process. Gene for words of wisdom, I am definitely loving the new wheels. Tom, thanks for looking out for me and helping with getting the best deal I could. I will recommend the super fine team from Napelton's to friends and family. Danny T More

FIRST I WOULD LIKE TO START BY SAYING THE RECEPTION I RECIEVED FROM NAPLETON CHRYSLER IN DES PLANES WAS FABULOUS!!! I HAD A WONDERFUL EXPERIENCE .PHILLIP LAFATA WAS EASY TO WORK WITH,ANSWERED ALL QUESTIO RECIEVED FROM NAPLETON CHRYSLER IN DES PLANES WAS FABULOUS!!! I HAD A WONDERFUL EXPERIENCE .PHILLIP LAFATA WAS EASY TO WORK WITH,ANSWERED ALL QUESTIONS HONESTLY,PHILLIP MADE THE CAR PURCHASING PROCESS AS SIMPLE AS POSSIBLE.I FELT THAT THE SERVICE THAT WAS PROVIDED TO ME WAS EXCELLENT AND PHILLP LAFATA HELP ME WITH THAT!! THANK YOU!!! I HIGLY RECOMMEND THIS DEALERSHIP AND GREAT PEOPLE WORKING THERE!!! More

We have purchased two cars within a 2 month period. Love the Bower guys, Brian & Gene who have worked with us. Met the new manager, Tom and he was friendly & welcomed us back. Everyone greeted us & offere the Bower guys, Brian & Gene who have worked with us. Met the new manager, Tom and he was friendly & welcomed us back. Everyone greeted us & offered to be of service. Definitely would refer other family & friends. More

Been buying new cars since 1965 and this was as pleasant of an experience as I have ever had. All questions were answered quickly and I felt very comfortable during the buying process. I will recommend thi of an experience as I have ever had. All questions were answered quickly and I felt very comfortable during the buying process. I will recommend this dealership to my friends and family. I have used the service department in the past and was happy with the results. I delt with Clarence in the service department and I hope he came back when you reopened. I will be bringing my new Dodge into Napleton for its needs. Charles Lang More

The customer service is fast and courteous. We would definitely return to Napleton's Des Plaines Dealer for sales and service. We are very satisfied with our car and the ease of our sale with Napleton C definitely return to Napleton's Des Plaines Dealer for sales and service. We are very satisfied with our car and the ease of our sale with Napleton Chrysler Dodge Dealership. Thank you for everything!! More

I recived a great price on a 2012 Dodge Durango and the employees were extremely helpful and friendly. No pressure to but additional warranties or add-ons and the service dept is open on Sat and Sun. employees were extremely helpful and friendly. No pressure to but additional warranties or add-ons and the service dept is open on Sat and Sun. More

I was very please with everything my overall experience was great.every one was very friendly. this is not the first time i had dealing with this dealership. the car that i traded in i got at this dealersh was great.every one was very friendly. this is not the first time i had dealing with this dealership. the car that i traded in i got at this dealership.and i can say they will get my business some more More

We had an amazing experience buying a used minivan from Napeltons! The sales staff was wonderful they took their time within and answered all of our questions! We have also been back several times for oi Napeltons! The sales staff was wonderful they took their time within and answered all of our questions! We have also been back several times for oil changes and other maintenance for our van, we have also started to bring our other car there for services as well! We will definitely continue to go back to their service department and for our next car purchase! Kelly More