Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Eddie morales was a great sale man. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also. I seen a car online, went to dealership, had a hard time getting the car but Eddie got it done. Thanks boss. Shout out to the finance manager also. More

Thanks to my sales man Eddie Morales for getting me in the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also the car I came up to dealership for it was a struggle for me but veggie made it happen. Thanks boss. Shout out to the finance manager also More

The manager is a hot tempered mess. .. While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. H .. While there, I heard him cursing people out right next to his office, which happened to be directly next to the waiting room where I was sitting. He also got into a very heated argument with another customer while I was waiting for my oil change to be completed. It took them two hours to complete my oil change when they told me it would be done in 20 minutes... And my service advisor named Chris, was completely incompetent, had no idea what was going on and failed to be helpful in any capacity. Safe to say I will not be taking my vehicle back to Napleton Arlington Heights, what a disaster! More

Muhammad Akhtar was professional and polite,he turned a iffy situation into a sale. Alex the manager was also very helpful in our decision making iffy situation into a sale. Alex the manager was also very helpful in our decision making More

Alan is an excellent service consultant. He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently servic He is knowledgeable, reliable, and always courteous and respectful. Car repairs can be costly and annoying, but he helps get yours efficiently serviced as smoothly and quickly as possible. More

I set up an appointment to drive and hopefully buy a Volkswagen Tiguan. We arrived and when we went to test drive the car the check engine light was on, gas light was on, it said it needed an oil change Volkswagen Tiguan. We arrived and when we went to test drive the car the check engine light was on, gas light was on, it said it needed an oil change akin 12 miles and the tires were bare. Waste of my time to drive 40 minutes. They said they want customers to come in and it was a waste of time and horrible experience. More

Alan my service writer was very special because he really took the time to listen to me and then explain exactly what was wrong and what needed to be done. This was the best experience I have ever had at a s took the time to listen to me and then explain exactly what was wrong and what needed to be done. This was the best experience I have ever had at a service department More

Wanted to buy a particular car. They said it was sold. A week later they lowered the price but still told me it was sold?! Very slow at responding to questions! They said it was sold. A week later they lowered the price but still told me it was sold?! Very slow at responding to questions! More

I purchased a 2024 used Dodge Ram from Napleton Arlington Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post pu Heights for $50,353 (pre trade-in) on 12/27/2024 which had ~16k miles on it and had a truck bed cover on it (BAKflip G2). The first few weeks post purchase the truck was only used for driving locally to/from home and train station and the truck bed cover was not used/touched. Upon driving the truck on the highway for the first time (1/19/25) (with my wife and 2 young daughters), once the truck up got up to 65pmh, the truck bed cover (BAKflip G2) immediately flew off the back of truck and almost caused subsequent accidents to cars driving directly behind the truck at the time. Upon researching the truck bed cover make and model it is clear that there are supposed to two flat bolts with rubber washers that secure the cover (cab side) to silver slotted brackets underneath. To the extent the bolts came loose/detached, they would have fallen into the bed of the truck based on how they are installed up into the metal brackets; however, there were no bolts in the bed of the truck. Upon contacting the dealership and reporting the incident, the dealership communicated (specifically the GM, Matt Hadziahmetovic) that it takes no responsibility for selling a truck that had a bed cover not properly installed / checked and posed a major safety hazard. Additionally, the dealership refuses to repair the truck / provide a replacement cover (cost ~$1,350 for new cover uninstalled). Ultimately the dealership was happy to advertise and sell the truck as having a truck bed cover, but not care about checking the safety of the truck bed cover before letting a customer purchase and drive off with a large safety concern and zero attempt at trying to make things better after the becoming aware of the issue. I hope others can read this and take this into consideration when assessing how vehicles may be sold at Napleton Arlington Heights dealership and dealt with by its GM. More

Received an email at 830 am, I called back with no return calls and was hung up on multiple times just trying to talk to someone. calls and was hung up on multiple times just trying to talk to someone. More