Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Worst dealer I have ever dealt with! I inquired about a car posted online. Had five different people call me about my inquiry. I asked about the car and gave them info on my trade. None of them called m car posted online. Had five different people call me about my inquiry. I asked about the car and gave them info on my trade. None of them called me back. I reached out again and was told the car was sold. Two days passed and the car was still online so I called again. Sales person send she would check if the car was available and would call me back. Never heard from her. At 8:00 pm I received a call from a sales manager who told me the car was available but, he didn't want me to be surprised when I got there and found out there was a $5,000 mark up from the price they advertised the car for sale. Guy was a complete jerk! I researched the ownership and found unbelievable news stories about the Director of Operations. I will never do business with this Dealership! Do your research. More

Absolutely the worst service department I have ever worked with. Multiple trips for the same type of service related problem. Their parts department does not have good communications with service. I worked with. Multiple trips for the same type of service related problem. Their parts department does not have good communications with service. It appears if not much can get done with out Service Manager approval which also has been extremely weak. More

We found a car we were interested in buying and called to check availability and schedule test drive. We were driving 3.5 hours to see this specific car. Before my appointment I had 2 sales managers call to check availability and schedule test drive. We were driving 3.5 hours to see this specific car. Before my appointment I had 2 sales managers call to check on us, if we had any questions, if we knew how to get there, even gave me personal cell number to call if any issues. This of course made me feel very good about the trip to see this car and how much this dealership appreciated their customers. When we arrived we were greeted by Nicholas Greco our sales consultant who was very friendly and easy to talk to from the moment we walked in till the moment we left. It was a great car, exactly like pictures and drove fantastic. When we sat down to discuss numbers, the price was higher than we expected. We sat down with sales manager Mike Lemm to discuss figures. He was very nice, not pushy at all...explained the breakdown of the numbers and costs. We did some back and forth negotiating, he really worked hard to get to a price that we were comfortable with. I realize that car dealership is a business and there is money to be made. But they also realize the value of a customer and that shows. We had some back and forth moments, at one point I didn't know if we were going to be able to make the deal. But, with mutual respect we were able to come to an agreement that I believe was a fair deal. There was a little confusion on paperwork, but we quickly resolved and continued the deal as discussed. Overall I'm very pleased with our purchase and would travel to see them again in the future should my needs align with their inventory at that time. More

Worked with Shakeel and James today. Seriously love purchasing from here, as this is also my 3rd purchase from them. They made everything easy and enjoyable. Would recommend to anyone and I’ll definite purchasing from here, as this is also my 3rd purchase from them. They made everything easy and enjoyable. Would recommend to anyone and I’ll definitely be back for my next ride! More

Great sales staff very great and really friendly people to do business with. Very knowledgeable on answering my questions. to do business with. Very knowledgeable on answering my questions. More

I just bought a 2021 Jeep Grand Cherokee Limited from Abdul. He was very nice and helpful. I would buy another vehicle from him and Napleton CDJR. They made the whole buying experience really quick and Abdul. He was very nice and helpful. I would buy another vehicle from him and Napleton CDJR. They made the whole buying experience really quick and easy, no hassle no games. LOVE IT. I would recommend friends and family to buy a vehicle here. More

Worst dealership I’ve ever dealt with. Horrible communication, atrocious customer service, no integrity in their sales department and intentionally shady. Stay far away and do waste you hard earn t communication, atrocious customer service, no integrity in their sales department and intentionally shady. Stay far away and do waste you hard earn time and money here. More

Expected nothing less than exceptional experience and our expectations were exceeded. Thrilled to work with Pedro, Joe, and Ryan. All thorough professionals!!! expectations were exceeded. Thrilled to work with Pedro, Joe, and Ryan. All thorough professionals!!! More

A very friendly and knowledgeable staff made my car buying experience excellent. If your going to buy a car or truck make it worth you while a buy from Napelton Jeep. My sales guy Danny was excellent buying experience excellent. If your going to buy a car or truck make it worth you while a buy from Napelton Jeep. My sales guy Danny was excellent More