Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Went to purchase a Jeep in July. Dealership price gauged the vehicle by over $10,000 because it was the new third row Jeep. An individual claiming to be the sales manager lied about the price of the vehicle the vehicle by over $10,000 because it was the new third row Jeep. An individual claiming to be the sales manager lied about the price of the vehicle by saying the MSRP was wrong on the vehicle. Without authorization, they ran my credit through 14 banks, with the intent of seeing how much they can raise the vehicle price by. They even ran my credit days after I left the dealership, all without authorization. I came to the dealership with a pre authorized loan, but they claimed that the loan was denied by the bank that authorized it. I reached out to the bank and they advised me that they had approved the loan, but the sale manager lied and said they didn't in order to raise the price and interest rate. I am not the only one who has had this experience. Other individuals experienced this but believed the sales manager's lies. Looks like a class action lawsuit would be great for this dealership seeing that there are probably thousands of purchasers who have been robbed out of thousands of dollars. I understand salesmanship, but I don't tolerate illegal activity and fraud. More

I came up to the dealership from central Indiana to look at a low mileage used Jeep Wrangler. I was greeted instantly and brought to the Jeep with keys in hand. Without hesitation they let me go for a test at a low mileage used Jeep Wrangler. I was greeted instantly and brought to the Jeep with keys in hand. Without hesitation they let me go for a test drive. When we returned is when the real "fun" began. I had them appraise my current ride as a trade in which they came back with a low ball offer. I wasn't happy so I went to leave and they kept telling me to hang on. This must of happened six times but the deals weren't getting any better. I don't know how many times they ran my credit but when all was said and done I was able to get my trade in up to an acceptable value. Everyone was very nice and friendly and they seemed to be working hard to earn my business. I ended up purchasing a newer Jeep then I orginally planned but I'm very happy with it. The only thing is the added on there website clearly listed the dual top option as well as the window sticker but the vehicle only came with a hard top. They kept telling me it only had a hard top but there still brackets on the roll bar for the soft top(even instructions in the back showing to installed and operate the soft top). They assured me I wasn't paying for both tops and nocked down the price a little but I'm still suspicious. More

I was having a good experience with Napleton Arlington. Shakeel Brown helped me through all process, and everything is going well I'm happy with my new car. Shakeel Brown helped me through all process, and everything is going well I'm happy with my new car. More

I left my Dodge Journey at Napleton's Arlington Heights center for a repair a couple of days ago. Alan Weissman was very helpful. Everything was fixed very quickly. Thank you so much. center for a repair a couple of days ago. Alan Weissman was very helpful. Everything was fixed very quickly. Thank you so much. More

Jerry Lopata was very helpful and did a great job working with me on a good deal. John Hooker helped sealed the deal. Thank you so much. I would recommend friends, family and anyone looking for a good deal t with me on a good deal. John Hooker helped sealed the deal. Thank you so much. I would recommend friends, family and anyone looking for a good deal to this dealership More

Jerry Lopata helped me through the purchase process. He showed me the vehicle inside and out and gave me a fair deal on the trade and new purchase. Very courteous and straight forward. showed me the vehicle inside and out and gave me a fair deal on the trade and new purchase. Very courteous and straight forward. More

Setup appointment to check out a vehicle when I arrived they gave me an offer on my car low balled it, the salesman went to get truck so I could test drive, he came back, without it because one of the ot they gave me an offer on my car low balled it, the salesman went to get truck so I could test drive, he came back, without it because one of the other sales guys broke key off so truck needed repairs! Then sales manager got involved promising me a call on Monday , they should have called me before I came in Saturday and told me about problem Monday came and went no Call on Wednesday they had the internet sales girl call me, She was very nice and apologized saying they sold the truck! Needless to say I was mad as heck! She offered to send a gift card to me trying to be nice and then tried to get me to buy another vehicle. Never sent gift card and this is how I was treated after I had already bought a RT Charger from them 4 years ago! Keep in mind when I brought my charger in for undercoating, someone took my car for a joy ride and burned a quarter tank of gas. Sales and service suck! More

WORST DEALERSHIP EVER!!! THEY LIE, AND CHEAT AND PROBABLY STEAL AS WELL. WENT TO LOOK AT A VEHICLE AND THE SALESPERSON WAS NOT IN; GUESS WHAT, HE WORKS AT THE DEALERSHIP IN FLORIDA!!!! SCAMMERS, SCAMMERS, STEAL AS WELL. WENT TO LOOK AT A VEHICLE AND THE SALESPERSON WAS NOT IN; GUESS WHAT, HE WORKS AT THE DEALERSHIP IN FLORIDA!!!! SCAMMERS, SCAMMERS, SCAMMERS!! TOLD US THE TRUCK HAD WAS PERFECT MECHANICALLY, THE ENGINE KNOCKED; DONT WAST YOUR TIME GOING HERE More

I thought I was having a good experience with Napleton Off-Lease a couple weeks ago. I had worked out a deal on a Friday with Brian on an 2017 Audi Q7. I agreed to buy the car if they would take care of s Off-Lease a couple weeks ago. I had worked out a deal on a Friday with Brian on an 2017 Audi Q7. I agreed to buy the car if they would take care of some cosmetic blemishes. I paid a $500 deposit that was supposed to give me the "right of first refusal" while I waited for the body work to be done. They said the car would be ready on Wednesday and I planned to come down from Michigan on Saturday to pick it up. I even emailed Brian on Monday to confirm we were on the same page with expectations. When I didn't hear from Brian on Wednesday, I left him a message asking about the car's status. His response on Thursday morning was that he had a day off on Wednesday and his general manager decided to sell the car to people who came in with a higher offer. While I did receive my deposit back, my warning is that a deposit and verbal promise means nothing here. It's an integrity issue. With inventory being so low and cars selling quickly, they probably do not care about blowing off a customer during this season. But time has a way of changing the business landscape. Update 8/24: I appreciate companies who own their mistakes and reach out to unsatisfied customers. Napleton Off Lease has done that with me and I have assurance that my experience is not something they are okay with and that it doesn't reflect how they normally do business. On this basis I would recommend them. More

My 2019 Cherokee lease ends soon and I want a 2022. I found that the 2022 Compass is all redesigned so decided on that. Another dealer was only interested in selling what is on their lot . When I came found that the 2022 Compass is all redesigned so decided on that. Another dealer was only interested in selling what is on their lot . When I came to napleton, I got sent to Daniel Staar. He said he’d be happy to order a 2022 for me. Of course they are just starting to build these so none are available to see. I picked out my options and placed the order. He followed up wIth me last week with a vin number so it will be built in the next month! Unless COVID-19 messes up the factory. So far I am very pleased and look forward to my compass arrival before October. He also checked my Cherokee that I will be trading in and quoted a fair price. More