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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,543 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,543 reviews
August 13, 2021
My wife and I have been taking our past 2 Cherokee’s here for about a year now and Allan in service has been amazing! Keeps us in the loop on everything going on. 10/10 would recommend their service drive! for about a year now and Allan in service has been amazing! Keeps us in the loop on everything going on. 10/10 would recommend their service drive! More
by RecklessBrownie
Employees Worked With
Other Employees :
Marquis Singleton, Mario Gentry, Lizbeth Puntos, Pedro Salgado, Vanessa Mhango, Alex Tincu, Alyssa Clayton, Rafal Aponowicz
August 07, 2021
I had an appointment scheduled for a vehicle listed on their site, spoke to them night before my appointment and told the vehicle was still available. Spoke to them 3x prior to my arrival time and not onc their site, spoke to them night before my appointment and told the vehicle was still available. Spoke to them 3x prior to my arrival time and not once told the vehicle was sold “the day before”! Common courtesy was not used in this situation and the doubt this vehicle was ever available is high! I drove quite a distance. I have since asked for corporate office information 3x, which of course I was able to get that information myself! Do not recommend this dealership! Will use any other dealership! More
by susanrn2811
Employees Worked With
Kyra Krigley originally made my appt
August 04, 2021
Just bought Jeep Renegade and sincerely appreciated the professionalism of both Jesse Fakhoury and James Marolis. I would highly recommend this establishment, this staff and these two guys to anyone who professionalism of both Jesse Fakhoury and James Marolis. I would highly recommend this establishment, this staff and these two guys to anyone who is looking for a car! Don More
by Don
Employees Worked With
Jesse Fakhoury
July 30, 2021
They a wonderful group of professional people that they do an outstanding job on my mini van!!! I wouldn't go anywhere else for service! do an outstanding job on my mini van!!! I wouldn't go anywhere else for service! More
by Berowskikim
Employees Worked With
Al in the service department, Marcin Kalita
July 30, 2021
This dealership likes to talk over women and charge people for package deals that were not MENTIONED NOR DISCUSSED. When we tried to return the Jeep 24 hours later they (JEFF THE SALES MANAGER and whoe people for package deals that were not MENTIONED NOR DISCUSSED. When we tried to return the Jeep 24 hours later they (JEFF THE SALES MANAGER and whoever was clocked in at 8pm on Wednesday night) LIED and said it could not be returned for 2 whole hours. To make matter WORSE they LAUGHED THE ENTIRE TIME! We were jokes to them. This establishment needs to be cleaned out of the DISRESPECTFUL employees. This should not be someone first experience buying a car. You all are terrible and I will get on every social media site to let it be known. More
by Toni
Employees Worked With
Jeff the sales manager, Shakeel Brown, Lewis the finance employee
July 28, 2021
Great customer service! Will go back again to buy another car!! Thank you for the great service and 2 new cars! We are glad you made the deal work! car!! Thank you for the great service and 2 new cars! We are glad you made the deal work! More
by Crystalj566
Employees Worked With
Brendan, Ryan Gannon
July 24, 2021
Liars! I found a 2020 Jeep Cherokee online using Cars.com that was at this dealership. They contacted me multiple times even sending me a personalized video telling me to come see the Jeep. I spoke to a Nye that was at this dealership. They contacted me multiple times even sending me a personalized video telling me to come see the Jeep. I spoke to a Nyeshia and set up an appointment the following day to see it and she said they would pull it to the front. I spoke to my wife because the Jeep was for her and decided to drive the hour and a half there, on my birthday, to buy the vehicle. We got there and the salesperson at the front desk told me that Nyeshia was his sister and he would be glad to help me! He got my license and went looking for the Jeep. After 15 minutes he came back with no Jeep because it had been sold months ago! We told him that we just talked to them about it and they had told us it was here. He then tells me that they have a company that sets up appointments and has nothing to do with them. Liars! So how is your "sister" setting up appointments for here for vehicles that don't exist! They will say anything to get you in the door! We left angry having to drive back empty handed, on my birthday, with my wife now in a foul mood, on my birthday, for an hour and a half. Then they still have the nerve to keep contacting me about coming in to look at other vehicles. THE ABSOLUTE WORST More
by Damacklion
Employees Worked With
Unsure
