Napleton's Arlington Heights Chrysler Dodge Jeep Ram

James well informed me on all details and specs about the vehicle which I greatly am grateful for his service and time he got us a very good deal I feel vehicle which I greatly am grateful for his service and time he got us a very good deal I feel More

I have walked in Napelton Arlington Heights twice and have walked out angry both times. Terrible customer service, which is surprising because when buying/leasing from other Napelton dealerships I have h have walked out angry both times. Terrible customer service, which is surprising because when buying/leasing from other Napelton dealerships I have had a completely different experience. The manager up front told me they didn’t have a vehicle without even checking for it and then I found it on the lot. A customer service rep. advised they had employee pricing and then salesman Ben stated that was a “blatant lie”, used cars are “what you see is what you get.” Last time we went there to purchase a new Ram and went elsewhere, this time was for a Jeep and I will be going elsewhere and I suggest you do the same. I will be telling anyone looking to purchase a vehicle to avoid Napelton Arlington Heights at all costs. More

Amazing Job, did whatever they could to get me into my new car! Thank you. Great job and would definitely recommend people to this place! new car! Thank you. Great job and would definitely recommend people to this place! More

Napelton won my business back! They were very accommodating and the service is second to none! I will be coming back!! Quality and excellent service! accommodating and the service is second to none! I will be coming back!! Quality and excellent service! More

Loved the great customer service. They made the process very easy, I would definitely buy my next car at this dealership. A really great experience. very easy, I would definitely buy my next car at this dealership. A really great experience. More

Alejandro is a patient and very friendly person who help us find the best vehicle for our needs and price. Thanks for the great service!! us find the best vehicle for our needs and price. Thanks for the great service!! More

Disa is amazing and has done a great job in assisting us. More

Shakeel Brown at Napleton in Arlington Heights exceeded Shakeel Brown at Napleton in Arlington Heights exceeded our expectations. He was professional, knowledgeable, and exceptional at explaining all of ou Shakeel Brown at Napleton in Arlington Heights exceeded our expectations. He was professional, knowledgeable, and exceptional at explaining all of our options. Highly recommend him More

WORST dealership ever! They will not do work on things the warranty covers! Told us to take our truck elsewhere when we bought it from them. The only reason they can’t fix our timing chain is because “the the warranty covers! Told us to take our truck elsewhere when we bought it from them. The only reason they can’t fix our timing chain is because “they don’t have the right tools” even though the warranty covers the part. SO WHY NOT GET THE RIGHT TOOL? Right? But that makes too much sense for this dealership! Some guy named Jon was a complete and utter jerk to us! It was such a disappointment he told us to our faces to take our truck elsewhere. We had been in a few weeks prior to have a transmission leak taken care of BUT ITS STILL LEAKING! Jon told us with 120k miles anything is possible an that they fixed it but another mechanic of 30 plus years told us it’s leaking from exactly where it was before an it appears no one actually did a thing! So why did we pay $100 for the warranty deductible? After all of this they had the audacity to tell us that if they take it elsewhere to be fixed or if we do then we have to pay the deductible PLUS 25% of the parts PLUS $38 plus an hour to have the repairs made WHEN the warranty clearly states the work and parts are covered! This dealership is very quick to take your money but not quick to actually work on your vehicle it’s a TOTAL SCAM! We bought the BEST warranty possible but for what? It seems to be it covers what they want to do not what it states they have to do! We only go here for service because of the warranty but we will never make a mistake again by buying a vehicle from them! More

Wanted to buy my first new car, so I went to this dealership for my first-time dealership experience. It wasn't good. When we walked in it was okay they greeted us, then our salesmen came, unfortunat dealership for my first-time dealership experience. It wasn't good. When we walked in it was okay they greeted us, then our salesmen came, unfortunately, I forgot his name but he was a taller elderly white guy with short hair. The front desk man literally had to tell him to chill out when we walked in, the guy couldn't stop shaking and was "overly" excited to see us. It was obvious he was did something in the bathroom or was on something since he couldn't stop talking and while stumbling over his own words. He showed us some cars which were pretty dirty to be honest and he even had the audacity to say "it's clean right?!" and was proud of saying it. The prices were extremely overpriced, I understand there is a shortage in inventory but still I'm not sure who's not willing to pay 6-9k over what the car is really worth. Overall they seemed "okay" but still wouldn't buy from them since I had a bad first impression. Oh, and the car I wanted wasn't even on the lot because it was still getting "fixed" but yet it was still advertised online and said it was at this dealership which was the whole purpose of my trip. Good Luck! More