Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,541 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,541 reviews
October 19, 2020
Hello just wanted to say Thank YOU to Mr, Andrew Ramas and everyone at Napleton's Arlington Heights Chrysler for the tremendous supportive team you have at the dealership. CJ on 32s has this wonderfully and everyone at Napleton's Arlington Heights Chrysler for the tremendous supportive team you have at the dealership. CJ on 32s has this wonderfully amazing Buying Power, that is Respected and appreciated at your dealership it JUST shines through on his videos so Thank You from his SUBSCRIBERS. More
by Mattieelmhurst
Employees Worked With
Andrew Ramas
October 14, 2020
It was such a great experience and help i received from Alejandro. He was able to answer all my questions and helped me find the car I was looking for. Alejandro. He was able to answer all my questions and helped me find the car I was looking for. More
by BrendaDayanne
Employees Worked With
Alejandro
October 06, 2020
Bait and switch on 10/2/2020. They must have programmed their internal internet to display higher prices than their external internet quotes. They never honor any quotes they send you. Lame old school sale their internal internet to display higher prices than their external internet quotes. They never honor any quotes they send you. Lame old school sales tactics. Damaged my trade-in while inspecting the bottom of the car and didn't replace back the shroud. Ignored my complaint for reimbursement for the tow expense. Filed a complaint with Chrysler customer service center. They lost the sale. I will never do business with this dealership again. More
by Scott S
Employees Worked With
Jerry Lopata, Lupe
October 01, 2020
Dealership added over 10,000 in fees that they did not have answers for. Don’t buy from here SM is a jerk. Sales person Costas did not listen. Needless to say I did not buy from napleton have answers for. Don’t buy from here SM is a jerk. Sales person Costas did not listen. Needless to say I did not buy from napleton More
by Jarz1964
Employees Worked With
Sales manager , Mario Gentry
October 01, 2020
Place is terrible a complete scam! Do not believe a word they say!! No regard for anyone's time or $. Ashamed I ever went there. they say!! No regard for anyone's time or $. Ashamed I ever went there. More
by Bulldog
September 30, 2020
Tried purchasing a Ram 2500 from Gb and then Justin. It took 16 emails with Gb to figure out he may have never sold a car before. They still did not have any other numbers ready. Then I dealt with the "m took 16 emails with Gb to figure out he may have never sold a car before. They still did not have any other numbers ready. Then I dealt with the "manager" Justin. Well he's not really the manager because his excuse was he was waiting on the manager. Still took 24 emails of excuses. Still no prices. They claimed they take care of customers at their location first. I get that. But I had been trying for 5 days to just get prices/payments. In the amount of time they wasted responding to my emails they could have talked to the manager. They had my information. Gave them down payment info/terms I wanted and credit score. They wanted me to fill out a finance app to get a price. I Would have purchased the truck that weekend had they given me clear information. Even tried calling multiple times with no calls returned. I feel I worked harder on this potential sale then their failed attempt. Then on day 6 I get a message that the truck is sold. Odd part is they had 4 on day 1. My advice is this. It's 2020. Not every person wants the stereotypical car buying experience. I have bought my last 4 vehicles online. Once terms are decent I will come in and check out the vehicle and buy it. Instead they prefer to be the butt of every used car salesperson joke. The general manager must be just as bad if this is all allowed to go on under his watch. Be very leary. Lots of bad reviews of shady deals. More
by josh
Employees Worked With
September 26, 2020
Jesse did a fantastic job helping me buy my first car. He was honest, thorough, and incredibly kind. I felt like I got the best deal! Great guy 5 stars was honest, thorough, and incredibly kind. I felt like I got the best deal! Great guy 5 stars More
by Jimmydaly13
Employees Worked With
Jesse
