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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,541 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,541 reviews
June 02, 2020
Not impressed with customer service. My husband is in the market for a new truck. We found one on Car Gurus that he was interested in. I read reviews on the dealership to make sure they were reputable before market for a new truck. We found one on Car Gurus that he was interested in. I read reviews on the dealership to make sure they were reputable before driving 4 hours to look at the truck. Upon noticing many unfavorable reviews, I advised my husband to call the dealership to inquire about 'hidden fees" and price changes (many consumers complained about a $1495.00 hidden dealer fee). He spoke with Charne who advised him that she could not disclose price of vehicle. She also said there were several pending offers on the truck. Interesting since the truck has been for sale for 28 days, and the day we call there are several pending offers. Are we buying a house or a truck? We asked her to call back tomorrow with an update on the "several pending offers". We shall see. I will update my review.... Update...we had called and talked to Sharne on a Wednesday. On Thursday, we did get a phone call from mason. My husband and mason played phone tag in the morning. My husband was finally able to speak to him about 10am. We shared our concerns on speaker phone about availability and hidden fees. Mason assured us the truck was available. I explained my husband was taking 1/2 day off from work and we were driving 4 1/2 hours to buy it. We discussed fees. There is a $1500 dealer fee and a $2500 certified preowned fee. Mason was upfront with those. We negotiated price of truck before we left town. We agreed to drop the dealer fee and agreed on a selling price. We texted with mason a few times on our way to Chicago. At one point on our drive to Chicago, mason texted and said he was done for the day, but any salesman could help us when we arrived. About a half an hour later, he texted and said, “never mind, I’ll be here. Just ask for me upon arrival.” Well.....we arrived and he came out with a couple sets of keys in his hand and explained to us that the truck we just drove 4 1/2 hours for and texted about had SOLD! OMG! Are you kidding me! My poor husband actually thought he was kidding. I was waiting for him to say, “just kidding!” Nope! They sold it! I was livid because this was exactly what all the reviews said they did. Mason said they don’t hold vehicles. Okay, then tell us that. Or call us on the road and tell us, so we can turn around. Plus, you don’t buy a vehicle and drive it off the lot in 30 minutes. There is a process! It takes time! So...long story short...mason offered my husband a different truck for same price. It was not the color he had wanted originally, but we did purchase it. The truck is nice and my husband is happy with it. Mason was apologetic of the situation. He was a nice kid. He had to put up with me and my temper tantrum. I was probably more angry with myself for reading the negative reviews and and still driving to this dealership. I was fairly warned. Now...finance guy, Doug. He needs a New job. Unfriendliest sole I have ever dealt with. In 2020 we have purchased a camper and 2 vehicles, so we know what we are doing. I wouldn’t sign the contract until I saw the numbers. He said, “they are on the last page”. I told him, “not a problem, let’s pull out the last page.” Good thing I did. There was a $750 dealer fee added. I disputed it. He argued it. We refused to pay it. We had our arrangement worked out with mason in advance. Doug had to redo the contract. It took a whole 5 minutes to reprint. His attitude got even worse after this episode. All in all, I wouldn’t make a long drive to do business here. If local, sure, they have good cars. Mason is a good kid that sadly saw my wrath of disappointment. I would ask for a different finance guy. I would not sit in a room with Doug and go through the paperwork again. More
by AnnetteF
Employees Worked With
Mason
May 31, 2020
worst dealer i ever visit. last month I seen a car on the web price 6500$ Honda accord 2011 I made a apoitment went for test drive every think looks good ,I ask for a out the d last month I seen a car on the web price 6500$ Honda accord 2011 I made a apoitment went for test drive every think looks good ,I ask for a out the door price with all the fees and they told me it is gone be 10000 $ .And he told me go look on other cars and come back when I am ready to buy a car . I bought a car same day at different dealer. More
by tadeuszmaciej
Employees Worked With
not listed
May 20, 2020
The absolute worst car buying experience I’ve ever had. I decided on the car I wanted days before I got to the dealership. On the day I get to the dealership and inform the sales person, Edgar, which truck I decided on the car I wanted days before I got to the dealership. On the day I get to the dealership and inform the sales person, Edgar, which truck I’m buying, it took over 4 hours before I was able to leave. For all my military veterans using USAA car buying service, don’t be fooled. This place does not work well with USAA, and because of that I was not able to use my pre-approved loan from USAA unless I was willing to wait several days. I needed to leave that same day. Now I’ve been waiting on my paperwork to get my truck registered (that was purchased Jan 23) and the only thing I need is a certificate of title. This is where I tell you all, please do not leave the dealership until you have been helped with EVERYTHING you need. Once you purchase your vehicle and leave, the customer service goes straight into the gutter. I have been calling everyday starting 2 weeks ago and I was transferred everywhere except to the person I needed to speak to. Once I was able to reach the right person, they were sick and no one else could be of any assistance. The only person who was helpful was Armi. Everyone else was useless. Now I wanted to hold off on writing this review, but now the temporary tags I was given have expired and I still can’t get my vehicle registered because the dealership STILL hasn’t provided me or the DMV with the necessary paperwork to register my vehicle. Now I’m stuck driving to work with expired tags and hoping I don’t get pulled over. Thank you Arlington Heights, I hope to never deal with you all again. To everyone else, use caution when dealing with this place.again my truck was purchased Jan 23! More
by B.k.rainford
Employees Worked With
Edgar Luciano, Razzak, Rita, Amiee Simmons
May 15, 2020
Liars Avoid this place at all costs! Straight up lied to me just to get me in the doors. Had been talking with them for almost 2 weeks about a vehicle and Avoid this place at all costs! Straight up lied to me just to get me in the doors. Had been talking with them for almost 2 weeks about a vehicle and price and when I got there, the vehicle had been sold 2 weeks ago and the price wasn't valid either. I had emails between myself and a representative from the dealership where I asked multiple times about the vehicle and the price. Each time I was told it was but I kept asking to make sure. When I asked the salesman why the representative lied, he said he didn't like, he just "evaded" the truth. Unbelievable. Do yourself a favor and go somewhere else. Update...I knew I would get the standard "reply" from them based on the other poor reviews. I am now also being bombarded with automated emails from their "service manager". I replied to these emails and let them know what I experienced and yet they continue to send me more emails even though I unsubscribed. You are just a number to them. Find a dealer that will actually LISTEN to you. More
by bjv21
Employees Worked With
No idea. Trying to block this place out of my memory but they keep emailing me.
May 11, 2020
STAY AWAY! DO NOT USE THIS DEALERSHIP ! QUICK TO TAKE YOUR MONEY, BUT REFUSES REFUNDS (over $1000) FOR JEEP PARTS THAT WERE NEVER INSTALLED. STAY AWAY! Staff a DO NOT USE THIS DEALERSHIP ! QUICK TO TAKE YOUR MONEY, BUT REFUSES REFUNDS (over $1000) FOR JEEP PARTS THAT WERE NEVER INSTALLED. STAY AWAY! Staff and GM will dodge your calls, and do anything to avoid you. Will NEVER recommend a Napletons dealship ever again. More
by Tgstanczak
Employees Worked With
Mario Gentry, Tina Zamora, Julio Ruiz, Andrew Ramus
April 29, 2020
Just bought my 2019 FRC lifted RAM 1500 here at Napleton’s Arlington Heights Chrysler Dodge Jeep Ram! Thanks to Ryan and Andrew for the Great Deal! Napleton’s Arlington Heights Chrysler Dodge Jeep Ram! Thanks to Ryan and Andrew for the Great Deal! More
by Jenny Harland
Employees Worked With
MGM, Ryan Gannon, Andrew Ramus
April 28, 2020
Too Bad a Negative-Star Rating is not an Option To say my experience was underwhelming would be an understatement. My daughter and I made an appointment and drove 2.5 hours to look at a Jeep Renega To say my experience was underwhelming would be an understatement. My daughter and I made an appointment and drove 2.5 hours to look at a Jeep Renegade Trailhawk. Upon initial inspection, it was clear that the previous owner was a heavy smoker. The interior of the vehicle reeked of cigarette smoke; a significant fact omitted on the dealership’s website. Also, the interior of the windshield had a smoky film in which someone drew a xxxxx and testicles, an unmistakable detail clearly ignored by the person who drove the vehicle from its location on the lot of the dealership to the curb for our inspection. The stench emanating from the interior of the vehicle was so repugnant, we did not test-drive the vehicle. Then, matters got progressively worse. A representative from the dealership reached out to me and made promises that were not fulfilled. In correspondence, I left seven voicemails and messages to five different people, none of which returned my calls. Conversations with dealership representatives gave manifest indications that I was lied to on multiple occasions by multiple people, perhaps to dissuade us from returning to the dealership and discovering the truth. My initial inclination was to write a detailed online review, but out of respect for Mr. Ed Napleton as the principal owner and caretaker of the dealership that bears not only his name but that of his father and grandfather since 1931, I submitted a certified letter to his attention. What I received was a phone call from General Manager Andrew Ramus on 17 Apr 2020. When I gave him an assessment of my experience, Mr. Ramus feebly responded that they have a lot of young people working at the dealership. To accept Mr. Ramus' explanation would be to accept the notion that young people inherently tell untruths. I can overlook an occasional misstep, but to have seven messages not returned and be lied to repeatedly is a cultural phenomenon that cannot be laid at the feet of having young employees. More
by Greg
Employees Worked With
Other Employees :
Dan Lopez, Bryce J., Christian, Andrew Ramus
April 23, 2020
I did not meet with the person listed. I’m still trying to get some issues resolved. I am there for a buy back. Unfortunately, this is not the first tome I have had issues with this dealership. to get some issues resolved. I am there for a buy back. Unfortunately, this is not the first tome I have had issues with this dealership. More
by b27sls0
Employees Worked With
Ron.
April 22, 2020
Kyle Ferrintino was at superb selling my mom her new 2020 Chrysler 300. He was professional and should receive all 10's on the Chrysler salesman survey. Esmeralda at customer service deserves all 10s as Chrysler 300. He was professional and should receive all 10's on the Chrysler salesman survey. Esmeralda at customer service deserves all 10s as well. She is super wonderful with excellent communication skills More
by Boundforsuccess65
Employees Worked With
Kyle Ferrentino
