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Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
2,541 Reviews
Getting a new or used car is a big commitment, so why settle for a good vehicle from a small-fish dealer when you can get a great vehicle from Napleton's Arlington Heights Chrysler Dodge Jeep RAM, the largest Chrysler Dodge Jeep RAM Dealer in the Greater Chicago area. This Arlington Heights, IL new Chrysler , Jeep, Dodge, and RAM and used car dealer is family-owned, has been in business over 50 years, and puts an emphasis on an easy and enjoyable buying experience for customers from places like Chicago, Palatine, Long Grove, Buffalo Grove, Wheeling, Des Plaines, and Schaumburg, IL. From the moment you come in and are greeted by the sleek flat-screen TV in our waiting area and our comfortable multiple custom lounge areas decked out with TV, Wi-Fi, coffee, and computer access, you know your contentment is the single most important thing to us. Our friendly, knowledgeable staff is devoted to your satisfaction and is committed to exceeding all your expectations before, during, and long after the sale is finished. Plus, with perks like a $100 Customer Referral Bonus and our buying your first tank of gas for you, why would you want to go anywhere else?
Our 2014 new Chrysler, Jeep , Dodge, and RAM inventory comes stocked with the most popular models, such as the Chrysler Town & Country, Chrysler 200 , Jeep Grand Cherokee, Jeep Wrangler , Dodge Challenger, Dodge Grand Caravan, RAM 1500, and RAM 2500. If you are in the market for a used car, truck, or SUV, our used inventory features a broad selection of used Chrysler, Jeep, Dodge, and RAM vehicles, as well as a wide assortment of domestic, foreign, and luxury cars from other manufacturers. Moreover, our Finance Department can help you value your trade and apply for financing quickly in order to get you affordable auto financing and car loans. Chrysler Jeep Dodge RAM auto service and car repairs also come naturally to our Service Department , which comes equipped with the best factory-trained technicians and shuttle se
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,541 reviews
February 05, 2020
I have purchased two vehicles and had service done on both several times. Always a great experience. I appreciate the professionalism and top quality service. both several times. Always a great experience. I appreciate the professionalism and top quality service. More
by zywicki99
Employees Worked With
Marcin Kalita
February 05, 2020
Robert was great helping out with the car i wanted to buy. He was very thorough with all the paperwork and made the process go easier. Hes a great salesperson i reccomend dealing with him. buy. He was very thorough with all the paperwork and made the process go easier. Hes a great salesperson i reccomend dealing with him. More
by xozura
Employees Worked With
Robert Taylor
February 05, 2020
I would definatly recommend getting your next used or new car/truck at Napleton's. I bought a new truck last year and just bought a used car from them today. Both transactions went smooth and stress free. car/truck at Napleton's. I bought a new truck last year and just bought a used car from them today. Both transactions went smooth and stress free. My sales person Q did a great job of treating me with respect and provided me with different options to fill my needs for a used car. More
by Daniel
Employees Worked With
Marquis Singleton, Armi Matienzo
February 03, 2020
One the best shopping experience I’ve had. “Q” my salesman was one of the many very nice people to deal with at Napelton Ram. I would definitely recommend them and ask for “Q”. Great guy. salesman was one of the many very nice people to deal with at Napelton Ram. I would definitely recommend them and ask for “Q”. Great guy. More
by ruckman63
Employees Worked With
Marquis Singleton
February 03, 2020
Worst in Customer care If I had to do it all over I would go to a Ford dealer. This place doesn't know what customer care is all about. I was promised a call back over a wee If I had to do it all over I would go to a Ford dealer. This place doesn't know what customer care is all about. I was promised a call back over a week ago and I am still waiting. I have called several times to different people, all said on their voice mail they would call back. I still have not heard from anyone one. The sales person (Marcus) gave me keys to test drive however, it ran out of gas before I left. No one ever showed me anything about the Ram Power Wagon. I bought it any way based on their promises. Still no action on their part. I have purchased Rams for the past 30 years years, THIS IS THE WORST DEALER IN THE SIX STATES I BOUGHT FROM. STAY AWAY...FAR AWAY. Brad More
by rowanbs
Employees Worked With
Marcus (So bad they don't list his name)
February 01, 2020
It was great to work with Pedro and Andrew , they took good care of me and were helpful during the whole car buying process. Going again there for sure ! good care of me and were helpful during the whole car buying process. Going again there for sure ! More
by Rakesh
Employees Worked With
Pedro Salgado, Paul A. Dome
January 31, 2020
SCAM SCAM SCAM! Revising my review here after getting to know this big SCAM. It was a horrendous experience with this sales person who didn't disclose my TRUE CAR pri Revising my review here after getting to know this big SCAM. It was a horrendous experience with this sales person who didn't disclose my TRUE CAR price. More
by Lingesh
Employees Worked With
Pedro Salgado
January 30, 2020
I drove past this dealership and decided to stop in and take a look. Pedro helped me out and with exceptional customer service and I ended up leaving with a vehicle. Ask for Pedro when you visit, great guy take a look. Pedro helped me out and with exceptional customer service and I ended up leaving with a vehicle. Ask for Pedro when you visit, great guy and will for sure take care of you. More
by Rwrobel
Employees Worked With
Pedro Salgado
January 27, 2020
A touch bumpy at first, but ended awesome!! A touch bumpy at first but Arlington Heights Napleton's was AWESOME at the end!!! Would like to thank the whole team - Andrew Ramus - General Manager A touch bumpy at first but Arlington Heights Napleton's was AWESOME at the end!!! Would like to thank the whole team - Andrew Ramus - General Manager, made it all happen!! Robert Taylor - sales / procurement, found the truck we wanted, and attentive to all our whats and wishes, and always with a smile. Razzak Khader - Finance Manager, provided us with everything we could wish for! Would also like to thank Steve Parnow - Service and Parts Director, who also help with the little bump in the road, and also Joanne Stickels - Service Manager, both Steve and Joanne, are class acts and are both calm and reassuring. I can't thank the Arlington Heights Napleton's team enough! We will be back when it time to buy again!! More
by chuckp
Employees Worked With
Robert Taylor
January 27, 2020
Robert was extremely helpful. He is a no pressure sales person who made the experience of buying a car very easy. The rest of the dealership was all helpful. person who made the experience of buying a car very easy. The rest of the dealership was all helpful. More
by Bob
Employees Worked With
Robert Taylor
