Napleton's Arlington Heights Chrysler Dodge Jeep Ram

amazing staff The staff is super nice and friendly also really cares about helping you. Sam and Andrew really helped me out. They made my time there enjoyable to sa The staff is super nice and friendly also really cares about helping you. Sam and Andrew really helped me out. They made my time there enjoyable to say the least. More

FAST! Service was quick and to the point. Robert was great to work with and knowledgeable about my car. I appreciated not having to drive with a sales rep w Service was quick and to the point. Robert was great to work with and knowledgeable about my car. I appreciated not having to drive with a sales rep while test driving. More

Disappointed in the Lack of Transparency Was supposed to meet with the internet manager over a specific Gladiator that was emailed to me after I searched for leases from US News. I searched t Was supposed to meet with the internet manager over a specific Gladiator that was emailed to me after I searched for leases from US News. I searched the dealer's link of its "offers" and found a vehicle that matched what I want. I spoke with someone - the internet manager - to confirm that the vehicle was available; she said it was. I was late to the dealer. I wanted to be there at 9 before it opened but it was close to 10, which is when the dealer opened. The internet manager was not available and I did not meet her during the two hours plus I was at the dealership. An apparent new salesperson Dennis helped me. I test drove a Gladiator right now though the dealer's vehicles have very little gas in them (intentionally). Upon returning to the dealer, I was asked to sit in the lounge by the coffee. There, I spent two hours waiting for Dennis to bring me verbal options from the finance person. I wanted a 3 year 10k lease. The purpose of my visit was to move from a $600/mo finance payment to own a 2018 Wrangler (it's a great car) to reduce the payment and add a few safety features. I was at Napleton to see a vehicle that alleged was reduced to $36,663 per their email to me. Initially, Dennis brought me a quote of $600+/mo with $2k down for 48 months. I reiterated I was looking at 3 yr 10k or possibly 7500 mi; He wanted me to counter. What was disappointing compared to the other dealerships that I've actually purchased two cars at in the past 12 months was the transparency lacking here. I had to plead to get the residual value - allegedly I was being given about $29,500. But at no time was I provided the total cost of the vehicle or the other interest rate or factor. If the vehicle is $36,663 and I'm being offered a $29,000 RV, the lease for 36 months 10k is about $240 (not including tax title). I was never told what amount was being offered for my trade. I've talked to someone at a different dealer in the past; that dealer did not have the specific vehicle I wanted but was transparent on showing me the 'numbers'. Today, I was told I would see the specific numbers only while the finance person wrote up the papers if we had a deal. Otherwise, the only thing Dennis would tell me was down payment amount, RV, and total monthly. It is probably true that the vehicle I want is simply too much. But the numbers did not add up. I've emailed the dealer and I'm hoping to get the numbers that they were using and to confirm it was the vehicle I actually wanted. More

Very unprofessional and untrustworthy. Called ahead to confirm a car was there and made appointment. Arrived and waited a half hour. Finally Dennis told us that it may not be there and is there anything confirm a car was there and made appointment. Arrived and waited a half hour. Finally Dennis told us that it may not be there and is there anything else we are interested in. He was absolutely condescending and sarcastic, he was threatening me to “go outside” which was albeit entertaining. General manger was of no help and did nothing to rectify issue or handle his personnel. Awful! More

Pedro Salgado was really helpful. He was really patient and made the process smoother. I walked in with a difficult situation. I thought I was not going to be able to walk out with a car. Thanks to Pedro h and made the process smoother. I walked in with a difficult situation. I thought I was not going to be able to walk out with a car. Thanks to Pedro he made everything work. I highly recommend him. More

Amazing! Awesome experience. Robert knew the answer to my questions and then some. It was an easy purchase, he even looked out of state to find the exact wrang Awesome experience. Robert knew the answer to my questions and then some. It was an easy purchase, he even looked out of state to find the exact wrangler I was looking for. More

Pedro was wonderful. Extremely helpful and very caring. I will recommend him to anyone I know who is looking for a car. I got a fair deal. will recommend him to anyone I know who is looking for a car. I got a fair deal. More