Napleton's Arlington Heights Chrysler Dodge Jeep Ram

Marquis “Q” was a pleasure to work with today. He made the entire purchasing process very easy from the moment we walked in: very attentive to our needs, knowledgeable about the Jeep Wrangler and extremel the entire purchasing process very easy from the moment we walked in: very attentive to our needs, knowledgeable about the Jeep Wrangler and extremely patient. Great experience, price and new Jeep! More

Avoid Dealer At All Costs BUYER BEWARE!!!! I recently purchased a Silver 2013 F-150 FX4 from Napleton’s in Arlington Heights, on Monday 11/25 the week of Thanksgiving. I drove BUYER BEWARE!!!! I recently purchased a Silver 2013 F-150 FX4 from Napleton’s in Arlington Heights, on Monday 11/25 the week of Thanksgiving. I drove over 5 hours to purchase this vehicle and was dealing with Chris Schei. Chris provided me with all the necessary information I needed and was very pleased with him and was going to hold it for me while I drove out. On the way to Chicago I received calls from the front desk telling me they sold the truck, I called Chris and he said they did not (very poor communication between management). I continued my drive to Chicago after confirming it was not sold.About 45 minutes from the dealership I received a call from Mason (a new salesperson), said he would be the one I would be dealing with. When I arrived at the dealership, Mason tells me they lost the ignition keys to the truck....as I sit there for an hour or more waiting for the dealership to find the keys, they concluded they misplaced or the two other people that test drove the truck before I got there (which I already had spoken for) had stolen the keys. Their proposition was to make the keys the next day and have the truck shipped/delivered at their expense to my house and the deal was supposed to be delivered by Black Friday 11/29. I was not too happy as I just drove 5 hours out and wasted my time, but I agreed to the deal (which turned out to be a big mistake). They gave me a 50-mile “test drive” once it arrives at my house. During the buying process, they add a “$1200 maintenance fee” to the price listed. You cannot deny this fee no matter what even if you live nowhere close to the dealership and they do not tell you anything about this fee until you are about to write the check. Also, during the buying process, they say it is required that you finance through them the first 4 payments, as I was not informed about when I called out and asked what I needed to bring with me as I was writing a personal check. I drove back home (5 hours) empty without a truck, and my check cleared the bank on Wednesday 11/27. During the time they say they were “making the key” the key did not get made until Black Friday 11/29.... therefore, they couldn’t deliver the truck until Monday 12/2. After numerous calls to Mason and voicemails to (Andrew Ramus-the general manager) everything was false and Andrew would not return calls. After they finally got the key made on Black Friday, they were in the process of delivering my truck on Monday 12/2 when they wrecked it while driving to my house about two hours away. Therefore, I said I did not want the truck anymore and wanted a refund. They were going to refund the whole check and the interest associated with the loan per Andrew (since I did not receive the truck). Today (12/10), a week after they wrecked the truck I finally received a refund and it was for the original price I wrote the check for, no interest, like Andrew had promised. He was provided the price from my bank and said he was going to write the check for that and throw in a few extra dollars to account for the time the check is in the shipping process. During this time, they were able to repost the wrecked truck (Silver 2013 Ford FX4) for $5000 more then what I bought it for. So even when I still technically owned the wrecked truck, they posted it for sale and it took them over a week to refund me the money when it only took them a day to cash the check, funny how that works. I lost money on this deal when I did not even have this truck in my possession. In conclusion, they false advertise the actual price of vehicles, adding an additional $1200 to each price you see listed. Be aware you have to finance through them for at least 4 payments. Lastly, be ready to deal with a circus of a dealership where no one’s on the same page and the management is poor and doesn’t care about anything but money. Andrew is a liar, avoids confrontation, and unprofessional. Worst experience ever, surprised people buy from this place. More

Worst dealership I have ever dealt with. I went to buy a vehicle that I seen online from this dealership. I called the day before and scheduled a meeting with a set time. When I showed up the next day the vehicle that I seen online from this dealership. I called the day before and scheduled a meeting with a set time. When I showed up the next day the vehicle was not on site. They said they had it in their shop a few miles down the road and they were gone for the day. I told them that I did not drive 1.5 hours one way to not test drive the vehicle after the meeting was already set up. They made some calls and had someone go get the vehicle. When discussing price the salesman went and got the main manager because we couldn't agree on a price. They were trying to ask for $3,000 above the online listed price! They claimed they had to cover the cost of their lot rent fees and the cost to inspect the vehicle before sale. After arguing with them and getting ready to walk out, the manager suddenly was willing to drop the price with a response of fine! Just give it to him! Then he proceeded to storm off. He was very rude. After waiting there 7 hours that day, they said I would have to come back the next day to pick it up so that it could be detailed. Also while there, the manager mario was going into the finance managers offices and literally screaming at them for everyone to hear. They didn't have the vehicle ready until a week later. When I went to pick it up, the transition piece in the back of the fold down seats was broken off. I showed the salesman and he said that they probably did it during detailing but there was nothing he could do about it because they already gave me a good deal on the vehicle. Don't bother going to this dealership. They are scam artists. More

Great place to buy a car. Kyle Ferrentino was a big help. Took time to show me several cars with no pressure sales tactics. Andrew Ramus was a big help in the finalization of the deal. Thank you Andrew a Took time to show me several cars with no pressure sales tactics. Andrew Ramus was a big help in the finalization of the deal. Thank you Andrew and Kyle More

Great car buying experience with Pedro and Andrew. Very quick and easy process. Highly recommend. Very likely to recommend friends and family to arlington heights napleton quick and easy process. Highly recommend. Very likely to recommend friends and family to arlington heights napleton More

First time at this location..Paul who helped up make the choice for the rite price.. Excellent sales person...would suggest and recommend to family and friends to come see him.! Thank you Paul!! choice for the rite price.. Excellent sales person...would suggest and recommend to family and friends to come see him.! Thank you Paul!! More

2nd time buying car here Second time here Purchasing a jeep with Paul sales man. And New GM Andrew Was Epic and great. Have me best deal made it fast and easy no games negotia Second time here Purchasing a jeep with Paul sales man. And New GM Andrew Was Epic and great. Have me best deal made it fast and easy no games negotiating. Great guys! Will buy again ! More

They made it happen for me.. I was working with Armi,Alyssa and Mario... they were GREAT!!!!,,, Easy to talk to will reach out to you if need them to.. Armi will returned your ca I was working with Armi,Alyssa and Mario... they were GREAT!!!!,,, Easy to talk to will reach out to you if need them to.. Armi will returned your calls and help you. Alyssa will do ever thing within her power to make the deal happen. I was soooo upside down in my car. and I thought all hope was lost.. but I drove out of there with my New Jeep..... a new start.. I am so grateful for all that they have done to make this happened. Please come and see what they can do for you. even if you feel like it wont happen for you.. Please know... they will do everything they can,, even after is seems like they have hit a wall they will try to take it a step further. they are very nice people and they are there to help... Give them a shot.. More

Great experience Didn't know what to expect, first time starting the new car purchase on the internet. Set up the appointment online. From the time I walked in the doo Didn't know what to expect, first time starting the new car purchase on the internet. Set up the appointment online. From the time I walked in the door till I left with a new ride the experience was great. Everyone told me that the price I saw on the internet was just a ploy to get me in there, I guess you could say that was true. Left with a better deal. Thanks Kyle. More

Very good at making empty promises! I bought one new car from Napleton's Arlington Heights Chrysler Jeep Ram dealer but will definitely not buy a second! from Napleton's Arlington Heights Chrysler Jeep Ram dealer but will definitely not buy a second! More