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Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
Arlington Heights, IL
144 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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144 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center
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November 27, 2018
customer service Marcin Kalita is one of the worst associates this dealership has. He not only gave me the worst customer service I have ever experienced but also had Marcin Kalita is one of the worst associates this dealership has. He not only gave me the worst customer service I have ever experienced but also had the need to be super disrespectful. I can't believe this dealership has someone like this man working for them. I will be taking all my business to another location because of the service I received from Marcin. More
by dem1014
Employees Worked With
Marcin Kalita
June 25, 2018
Service Review I had some body work done on my car and Ray and Jonelle, who are their Service Advisors took good care of me. They were very friendly and fast, and th I had some body work done on my car and Ray and Jonelle, who are their Service Advisors took good care of me. They were very friendly and fast, and the turnaround time was fast. Answered all of my questions and made good recommendations. More
by pat92788
Employees Worked With
Ray, Jonelle Long
June 03, 2018
Purchase Jake worked very hard to help me be able to purchase the vehicle I wanted at the monthly price I could afford being patient all the way. And always wi Jake worked very hard to help me be able to purchase the vehicle I wanted at the monthly price I could afford being patient all the way. And always with a smile and great attitude! More
by Traveltotennessee
Employees Worked With
Ray Slivka
June 01, 2018
They treat you like family! Came in wanted a Jeep Wrangler work with me with the price. Excellent customer service skills! Service Dept are very helpful. Great place to buy a car Came in wanted a Jeep Wrangler work with me with the price. Excellent customer service skills! Service Dept are very helpful. Great place to buy a car. Thanks again for everything! More
by Dbruno76
Employees Worked With
Douglas Adams, Jody Adams, Robbie Adams
May 09, 2018
purchasing a new car they were willing to work with me. took a while to negotiate a deal but it happened. The dealership is nice and clean and the staff is nice. they were willing to work with me. took a while to negotiate a deal but it happened. The dealership is nice and clean and the staff is nice. More
by kostov89
Employees Worked With
Nick Todorov
March 29, 2018
Frustrated I've been purchasing vehicles from this dealership for many years and have been satisfied with the experience but the last vehicle I purchased I had s I've been purchasing vehicles from this dealership for many years and have been satisfied with the experience but the last vehicle I purchased I had some aftermarket products installed thru them which where not functioning properly and every attempt to fix only lasted for awhile which became very frustrating until I met Douglas Adams & Ray Calamia who came up with a perfect solution which I was completely satisfied with.Just want to say thanks for coming up with a solution. More
by Michael Lullo
Employees Worked With
Douglas Adams, Michael Jozwiak, Ramon Calamia
March 13, 2018
Great experience getting a lift kit added to my jeep! Spoke with Ray (Ramon) in service about different projects I want done to my '16 JKU and he mentioned having a guy in the shop that specializes in wra Spoke with Ray (Ramon) in service about different projects I want done to my '16 JKU and he mentioned having a guy in the shop that specializes in wranglers, so had them add a 2 inch leveling/lift kit and could not be happier! They also discovered a radiator leak underneath and called me with multiple options and got it all fixed and ready for me the same day. Thank you Ray, I'll see you soon for my next modification! More
by mibencks
Employees Worked With
Douglas Adams, Ramon Calamia
February 19, 2018
Poor service, and false advertising I resently purchased a vehicle.I was offer 2 oil changes because of my purchase.The first was a very good service, the problem was with the second oil I resently purchased a vehicle.I was offer 2 oil changes because of my purchase.The first was a very good service, the problem was with the second oil change, they only add 1/2 of the oil needed, not only that, but I was very especific in not to top off antifreeze on my vehicle because i am keeping a log of the times is been added due to engine issues and didn’t want o mess with it. To make it short they add antifreeze and only did 1/2 the oil in service. As soon I got home oil change light was on again. I called and after explaining what they did they only offer me to go back to the dealer to reset engine light. The tech only add 6 quarts of oil wich is only haf of what my truck takes this is a for f250 diesel and it is stated on their paper work that I got. Don’t trust them with the service or purchasing a vehicle, they are obviously not Up expectancy not only you will lose your day but on top they wont do what they promise,I have proof if they wish to chalenge me. Its all in paper. More
by Silver Mora
Employees Worked With
William koller, Douglas Adams, Kevin Barth
January 31, 2018
Quiet and Honest...!!! Jerome is a quiet person, but his honesty shines through. He is very kind, thorough, and knowledgeable. He takes the time to listen and demonstrates t Jerome is a quiet person, but his honesty shines through. He is very kind, thorough, and knowledgeable. He takes the time to listen and demonstrates that he is truly listening to your needs. I respect him and look forward to doing business with him. He's "a keeper," and I hope that he is valued. More
by Patricia Hastings
Employees Worked With
Jerome Udit
January 11, 2018
Aftermarket Upgrades David helped me tremendously with some upgrades on my 300S, which I'd been driving stock for a while. It wasn't a big sale but it was important to me, David helped me tremendously with some upgrades on my 300S, which I'd been driving stock for a while. It wasn't a big sale but it was important to me, and David's time and consideration made the experience a great one. The showroom was very busy all around us, but David was not distracted from helping me get in and out quickly with what I wanted for my car. More
by Thundercat
Employees Worked With
David Rich
