Back

Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Arlington Heights, IL

4.2
143 Reviews

143 Reviews of Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

Sort by
September 15, 2015

Terrible service experience Absolutely the worst auto service experience I have ever had. Took our company vehicle - Dodge Caravan- in for simple replacement of 2 wheel bearings More

by mgraze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy in service
Oct 13, 2015 -

Napleton's Arlington Heights Chrysler Dodge Jeep Ram responded

I would like to personally apologize for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your vehicle. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Please feel free to reach out to me personally. Sincerely, Jody Adams – GM – jody@napleton.com - 847-454-5786

July 21, 2015

Excellent customer relations. The service visit started off on a very shaky note. After a week in the service department, the car was not touched. But once Pete and Jody became awa More

by rsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade, Pete, Jody
June 27, 2015

This place is terrible! Went in for a simple oil change and tire rotation. Pulled into their serviced area and stood next to my car for at least 5-10 minutes before I was hel More

by AH2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
April 11, 2015

They coulod not fix it so they gave me another one for free! So, it turns out that my Jeep was a lemon. Napleton Arlington Heights CJD went above and beyond the call for me. They worked with me to fix my Jeep a More

by paultattoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete, Andy Purvin, Jody
October 20, 2014

No Customer Service After purchasing a Jeep at this dealership (which was a horrible experience) I have tried to get service for my jeep and after 5 calls finally was abl More

by GrandmaJudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
October 09, 2014

Eric Marcum I brought my 2014 Dodge Durango in for several service issues.My service advisor was very friendly and accommodating.They finished my vehicle every ti More

by cin74
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Marcum
September 20, 2014

Eric Marcum Made an appt for 2 recalls on my truck for Saturday September 20th at 8am. Dropped off my car at 8am. Eric Marcum told me the car would be done by 3pm More

by Edbmw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Marcum
September 03, 2014

Worst service ever Napleton Dodge have the worst customers service. Andy service advisor should not work there. I will never fix my car until Andy works at this dealersh More

by Vick1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edward Shifman
August 26, 2014

Terrible customer service. I made an appointment in advance. Brought my car for service 08/19/14. One of my seats did not fold. They respond to your call on 1st or 2nd ring and More

by V.G.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andy Purvin
May 08, 2014

Still waiting for a call back I've bought 2 cars from these guys..last night I dropped a car off for service...I'm still waiting for a callback from Wade...my service "guy"! Dear N More

by ksotos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wade
...
14