Napleton’s Arlington Heights Chrysler Dodge Jeep RAM - Service Center

The worst customer service experience ever I mad a service appointment 1 week ago to bring my car in for it's first oil change. I arrived 15 minutes early for my appointment. When a service adv I mad a service appointment 1 week ago to bring my car in for it's first oil change. I arrived 15 minutes early for my appointment. When a service advisor finally greeted me, I was told that their appointment schedule got messed up and it cancelled all appointments and that it would take at least 2 hours for an oil change. I even showed him the text confirmation I received only to have my advisor shrug his shoulders, and say, "as I said everything got cancelled" I was already there so I decided to go ahead and wait. I waited 45 minutes, and hadn't seen my car even move from the spot in the service drive. I decided that it was stupid to wait and went back out to cancel my appointment. Standing there again with no assistance until someone finally came up to assist me. When I told him I'd rather not wait, and that 2 hours for an oil change was ridiculous, he just took the ticket out of my car, and handed me my keys back. All he said was,"you'll have to back out, and I'll open the door for you" Not any apology. I will never go back and all I can say is...BAM....YOU SUCK More

I can't believe y'all got rid of your best sales person there! I felt Irene was energetic.. knowledgeable..and compassionate about her customers and her job..Two thumbs down for that decision...I'm sure s there! I felt Irene was energetic.. knowledgeable..and compassionate about her customers and her job..Two thumbs down for that decision...I'm sure she will be an asset to who new employer.. More

Very disappointed! I bought Ram 1500 from dealer 2013 and at 60000 had brakes, rotors replaced all around and flushed break line. This cost a ton and just a few weeks over a year breaks are grinding and they at 60000 had brakes, rotors replaced all around and flushed break line. This cost a ton and just a few weeks over a year breaks are grinding and they are costing 1600? Warrenty is one year! They are loosing a customer! More

Dealership is going to xxxx Used to have the best customer service... Service department was responsive and relatively fast, now even if you make an appointment for a quick repa Used to have the best customer service... Service department was responsive and relatively fast, now even if you make an appointment for a quick repair (book time under 1 hour) you need to leave you vehicle for at least 3 hours. Why did they tell me to make an appointment if they can't keep their appointments?!? This used to be the dealership that I recommended to EVERYONE. Not any more. Seems like all the good employees are leaving. More

Bad customer service and bad service department I brought my vehicle in for a noise it was making and In the two months it was there, it was the worst experience I have ever dealt with at a dealer. I brought my vehicle in for a noise it was making and In the two months it was there, it was the worst experience I have ever dealt with at a dealer. I made an appointment so we can test drive it and they did, they said it was the front axle and they ordered it and said they will contact me, they never did. A week later I had to call and make the appointment to get the part put on. On the appointment day I dropped it off and they said they will contact me when it’s done, they didn’t. I had to call because the dealer was about to close and I couldn’t get ahold of anyone so I went in. They didn’t even start work on it and I had to bring it back home without it being even looked at. I had to wait a day before I can get a loaner. When I finally brought it back it took 2 weeks before they said it was ready. They said it was the front axle. When I picked it up they said they replace only the right side. That is not what they said they were ordering and replacing. When I picked it up it was making the same noise plus another noise it was making before. I turned right back around and dropped it off. It took another two weeks before they had a Chrysler specialist come out and say it was the PTU for the all wheel drive. After another week and installing it I called and they said it’s still making the noise and Chrysler had to come back out to take a look at it. Now it’s the rear axle. More

Simple, Easy, Informative, and Accommodating About 2 months ago I purchased a car From Napeltons and from start to finish they made the buying process incredibly easy and painless. This is the se About 2 months ago I purchased a car From Napeltons and from start to finish they made the buying process incredibly easy and painless. This is the second car I’ve purchased from them and would highly recommend to anyone in the market to purchase a new car. Jason who sold me the car was extremely knowledgeable and professional through the whole process. I would also like to give a special shout out to the service center. Kevin, Todd, Jerome, and ofcourse Douglas have always been extremely accommodating, helpful, and made sure I was well taken care of. I truly enjoy working with any of them and have no issue going that extra mile to get my car serviced there. Overall the Napeltons family as a whole does a great job of making me feel like a valued customer which is why I will always choose them. When I think car buying I think Napeltons. I look forward to continuing to work with you guys in the future! More

Great service experience Varina is a customer service agent who definitely changed my dealership experience she was super helpful and patient and took care of all my concerns Varina is a customer service agent who definitely changed my dealership experience she was super helpful and patient and took care of all my concerns and needs if you go in for service see her she’s awesome More

Oil Change on 2018 Dodge Durango Thank you for a quick and easy service for my oil change today! Dropped off the car 1st thing in the AM before work...was kindly shuttled to my office Thank you for a quick and easy service for my oil change today! Dropped off the car 1st thing in the AM before work...was kindly shuttled to my office 10 mins away...oil change was done in and hour and thirty minutes...got picked up from office to pick up my car...picked up my car all nice n clean and was all back at work by 1030am! Thank you Mark from Finance, Todd & Rick from Service! More

Outstanding service Came in for service and met with Samantha Blocker who was especially nice and helpful showing me plenty of options. Took a test drive with a few diffe Came in for service and met with Samantha Blocker who was especially nice and helpful showing me plenty of options. Took a test drive with a few different cars and got me an excellent deal that I couldn’t refuse! More