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Napleton's Aston Martin Downers Grove
Downers Grove, IL
860 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 860 reviews
January 25, 2026
GREAT dearlership, purchase a Grecale Trofeo while in Florida, from video of the auto and they gave fair trade-in value for my Mercedes from pictures and CarFax. My grandson in Illinois made the physic Florida, from video of the auto and they gave fair trade-in value for my Mercedes from pictures and CarFax. My grandson in Illinois made the physical trade of the autos and only stated how great the dearlership was to work with in test drive. More
by Myron
January 14, 2026
Margaret is the absolute best! The approach never felt rushed or pushy from the entire team. Great communication that allowed the process to feel seamless and easy. Highly recommen The approach never felt rushed or pushy from the entire team. Great communication that allowed the process to feel seamless and easy. Highly recommended!! More
by Toufic
Employees Worked With
December 20, 2025
Was impressed from the very first step through the door. Margaret had the car I was looking at ready for viewing and a test ride. Was made very comfortable during the entire process by Margaret. Highly reco Margaret had the car I was looking at ready for viewing and a test ride. Was made very comfortable during the entire process by Margaret. Highly recommend. More
by jmorg0204
Employees Worked With
November 15, 2025
The full experience from sales manager (Steve) thru the whole process was smooth, professional and transparent. Highly recommend considering them for your next car purchase whole process was smooth, professional and transparent. Highly recommend considering them for your next car purchase More
by tony.bryant013
Employees Worked With
November 10, 2025
Margaret and the team were fantastic to work with! I highly recommend! Thanks for a smooth purchase! I highly recommend! Thanks for a smooth purchase! More
by njohnson1234
Employees Worked With
October 13, 2025
Fantastic work by everyone at the dealership. Made the process of trading in and purchasing extremely smooth. Made the process of trading in and purchasing extremely smooth. More
by swanson
October 08, 2025
This dealership treated me so well, it’s my first time buying a car and it was the best experience with Margaret helping us through the sale! buying a car and it was the best experience with Margaret helping us through the sale! More
by danettbarajas
Employees Worked With
October 03, 2025
I recently purchased an SUV from Napleton Aston Martin Maserati of Downers Grove, IL and the entire experience was absolutely outstanding. From start to finish, the dealership staff were professional, we Maserati of Downers Grove, IL and the entire experience was absolutely outstanding. From start to finish, the dealership staff were professional, welcoming, and truly customer-focused. A special thanks to Margret and Lucas, my sales consultants — they were exceptional! Both were knowledgeable, courteous, and went above and beyond to make sure every detail was perfect. I also want to recognize Connor their General sales manager, who was incredibly accommodating and made the entire process seamless. They all worked together to make my car-buying experience smooth, transparent, and enjoyable. It’s rare to find such genuine hospitality and professionalism at a luxury dealership. I would highly recommend anyone looking for an Aston Martin or Maserati to visit this dealership. You’ll be in great hands with their team. Five stars all the way! Sohail More
by Sohail
September 10, 2025
Margaret Puzanowska was absolutely wonderful in helping me purchase my new vehicle. She is very knowledgeable at her position and pleasant to deal with. I also met a few more employees there who were all v me purchase my new vehicle. She is very knowledgeable at her position and pleasant to deal with. I also met a few more employees there who were all very professional and helpful. The building was also clean and maintained well. More
by Spmcgee5
Employees Worked With
September 09, 2025
I just purchased my second vehicle from Napleton's Aston Martin, and my experience was a 10/10. They always make me feel like the most important person in the dealership and solve any issues I may have. Loo Martin, and my experience was a 10/10. They always make me feel like the most important person in the dealership and solve any issues I may have. Looking forward to my 3rd purchase!! Thank you to Margaret and Perry! More
by JohnB
