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Napleton's Aston Martin Downers Grove
Downers Grove, IL
852 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 852 reviews
November 10, 2023
Andrew was very personable and fun to work with! I bought a car for my daughter who lives in the city and HE EVEN DROVE IT TO HER so she could sign paperwork and take possession. She is a nurse work I bought a car for my daughter who lives in the city and HE EVEN DROVE IT TO HER so she could sign paperwork and take possession. She is a nurse working night shift so he went above and beyond!! Thank you! More
by Valerie
Employees Worked With
Andrew
November 10, 2023
I went to this dealership to go see a 2019 Jeep Cherokee. The staff was very polite. Agnes Romanowski was very nice and helpful!! So to all her help I made my purchase and I am so happy with the purchase I’v The staff was very polite. Agnes Romanowski was very nice and helpful!! So to all her help I made my purchase and I am so happy with the purchase I’ve made. Her and all the staff there are helpful I really recommend getting a car here. More
by Mitzi Salinas
Employees Worked With
October 23, 2023
I went there to look at a Mustang GT and had an appointment with Agnes. I didn’t know what to expect seeing that I was looking at a Mustang at an Aston Martin dealership. All of the staff was very appointment with Agnes. I didn’t know what to expect seeing that I was looking at a Mustang at an Aston Martin dealership. All of the staff was very friendly and accommodating. Agnes had to be one of the nicest and most genuine people I’ve come across. She really helped me during my time there and was not pushy whatsoever. I got a great trade in value for my car so I decided to get the Mustang. I was pleased with my experience there. The place itself is in pristine condition and visually pleasing with the Aston/Maserati inventory inside. More
by Ferrarilover26
Employees Worked With
September 26, 2023
What an AWESOME Experience! From Sales to Finance Department!! It all started with a Phone call and the Margaret P called me back. Margaret is friendly, warm and a top notch pr From Sales to Finance Department!! It all started with a Phone call and the Margaret P called me back. Margaret is friendly, warm and a top notch professional. If she wasn't pushy and allow me to make decision with no pressure. She is answered all my questions and her follow up is great. By far this purchase was a great experience. Prerak in Finance is also great at explaining all options. I would definitely return there to purchase again. If you are looking for a great experience I highly recommend Napleton's Aston Martin of Downers Grove. More
by Tony B.
September 22, 2023
I had a wonderful experience purchasing a 2020 Maserati Ghibli. The process was stress free and pleasant. Mrs. Agnes was very thorough and knowledgeable. She makde the process really smooth. She goes above Ghibli. The process was stress free and pleasant. Mrs. Agnes was very thorough and knowledgeable. She makde the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Great service and they know they’re stuff. More
by Chung
Employees Worked With
September 15, 2023
Not a bad word to say about this dealership. I inquired about this vehicle on a Monday morning, and was in e-mail conversation the same morning. After accommodating my limitation to e-mail at wo I inquired about this vehicle on a Monday morning, and was in e-mail conversation the same morning. After accommodating my limitation to e-mail at work, they kept contact in email as well by phone when I was available. After getting a lot of the pre-emptive paperwork done through the week, they were able to get me into the car on Thursday. I worked with Margaret who was very friendly, professional, and personable. She incredibly helpful with the entire process and instead of getting a salesperson selling me a car, I got a person that WANTED me to get the absolute best fit for the best price. Friendly, efficient, professional, and personable all around. As long as you are vocal with what you want/need, they will help you every step of the way. More
by SPBornholdt
Employees Worked With
September 01, 2023
I loved working with a woman. Margaret was efficient yet personable. She was easy to work with and spelled out the process as we went along. The car was absolutely spotless. I am Margaret was efficient yet personable. She was easy to work with and spelled out the process as we went along. The car was absolutely spotless. I am amazed it was in perfect condition- looks like new!!! The detail was impressive. More
by jenbaryl
Employees Worked With
August 30, 2023
Friendly and helpful team. Really happy with the customer service, including delivering the vehicle on a different date. Really happy with the customer service, including delivering the vehicle on a different date. More
by T. Erickson
Employees Worked With
August 26, 2023
It was a pleasure working with Agnes, from the moment we met. She was very courteous and professional, providing me with all the information I needed to make my decision. She helped make my experience stres met. She was very courteous and professional, providing me with all the information I needed to make my decision. She helped make my experience stress-free and uncomplicated. Highly recommended. More
by LesJ4
August 23, 2023
Sales Rep Tawny was exceptional in helping me find a vehicle and provided premier service throughout the entire process. I highly recommend this dealership! vehicle and provided premier service throughout the entire process. I highly recommend this dealership! More
by john.c.knauth
Employees Worked With
Tawny Gray
