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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
November 13, 2022
What a refreshing experience. Margaret is a true gem. The entire buying experience was seamless and stress free. Margaret handled every part of the process with a great professiona Margaret is a true gem. The entire buying experience was seamless and stress free. Margaret handled every part of the process with a great professionalism . It doesn't hurt that she as well has a great sense of humor. I will certainly be calling her first when my search for a another vehicle starts. Thank you Margaret !! More
by Payned
Employees Worked With
November 05, 2022
We were really impressed with the service. Things were done fast and productively, faster and easier then usually under these circumstances. Everybody was very professional. We were especially Things were done fast and productively, faster and easier then usually under these circumstances. Everybody was very professional. We were especially impressed by our sales consultant, Agnes Romanowska. Her professional, friendly and warm attitude and demeanor made the whole process of buying a car rewarding. We would definitely recommend Napleton Maserati and Agnes Romanowska to anyone. More
by Serge Sorokin
October 29, 2022
All the staff was helpful and the place was clean. Someone greeted us shortly after we walked in to make sure we were being helped. Our sales person Margaret was so fun, nice, courteous, and very kno Someone greeted us shortly after we walked in to make sure we were being helped. Our sales person Margaret was so fun, nice, courteous, and very knowledgeable about the cars we test drove. I cannot give her enough stars. More
by Koetz13
Employees Worked With
Other Employees :
Glen with finance was also excellent. Very friendly and polite.
October 19, 2022
Great buying experience from beginning to end. Margaret was awesome. The entire prices was seamless. Highly recommend. Margaret was awesome. The entire prices was seamless. Highly recommend. More
by jseifert008
Employees Worked With
October 14, 2022
Margaret was friendly and helpful and honest. I can't be more happy with the experience I had. I can't be more happy with the experience I had. More
by Aranza alarcon monroy
Employees Worked With
October 11, 2022
Excellent service, Im very happy with my new car. Margaret was very helpful and awesome. Will definitely recommend this dealership to my friends. Margaret was very helpful and awesome. Will definitely recommend this dealership to my friends. More
by Emina Aliskovic
Employees Worked With
October 10, 2022
Michael and Matt helped me make the trade of my dreams! ! They will work with you to do everything they can on making fair deals. I love my Durango ❤️ ! They will work with you to do everything they can on making fair deals. I love my Durango ❤️ More
by cmbirch1077
Employees Worked With
Michael & Matt
October 07, 2022
Agnes was so nice and helped me to buy a car. I recommend her good dealer. I recommend her good dealer. More
by haccp
Employees Worked With
October 01, 2022
Just bought a brand new Aston Martin from there, amazing service and beautiful car! Tawny is the greatest salesman I’ve ever seen, definitely will go back when I want something else! service and beautiful car! Tawny is the greatest salesman I’ve ever seen, definitely will go back when I want something else! More
by sg
Employees Worked With
Tawny Gray
