Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 835 reviews
October 01, 2022
The purchase of my new truck from start to finish was convenient, fair, and a great experience. Thank you DON, PERRY, and MARGARET for all your help in making my dream ride a reality! convenient, fair, and a great experience. Thank you DON, PERRY, and MARGARET for all your help in making my dream ride a reality! More
by 49diggy
September 16, 2022
Great experience from start to finish! The dealership was welcoming and Margaret was the best. She was knowledgeable, professional and personable, patient, and listened to what I was looki The dealership was welcoming and Margaret was the best. She was knowledgeable, professional and personable, patient, and listened to what I was looking for and at what budget I wanted to stick to. She helped me find a car that was perfect for me and my family's needs. The entire experience was quick, easy, and enjoyable. I highly recommend this dealership and Margaret! More
by nmn26
Employees Worked With
September 13, 2022
They helped get me into a nice and reliable vehicle quickly and with care. Margaret and Glenn are awesome! quickly and with care. Margaret and Glenn are awesome! More
by rriadi27
Employees Worked With
September 03, 2022
This dealership is welcoming. There isn't any overbearing sales reps. The atmosphere is relaxed. The cars are great....some are James Bond worthy. I felt good about my purchase. There isn't any overbearing sales reps. The atmosphere is relaxed. The cars are great....some are James Bond worthy. I felt good about my purchase. Alex made my experience memorable. More
by Latrice
Employees Worked With
Alex Guo
August 20, 2022
Margaret was vey professional and welcoming from the time we arrived. She was very accommodating to our specific needs and concerns. The dealership was very clean and presentable. Everyone there was a pleasu we arrived. She was very accommodating to our specific needs and concerns. The dealership was very clean and presentable. Everyone there was a pleasure to work with. Thanks for everything More
by TONYA
Employees Worked With
Margaret and the guy who was working with the credit
August 17, 2022
Great experience I had appointment with Margaret to see my audi A8 and soon as I showed up we finish deal in less than five minutes great person great dealership that's all I have to say thanks again and s my audi A8 and soon as I showed up we finish deal in less than five minutes great person great dealership that's all I have to say thanks again and see you again for sure. More
by Brian
Employees Worked With
August 16, 2022
The experience in general was very great! We had a nice time talking with Margaret We had a nice time talking with Margaret More
by Lawrence Francis
Employees Worked With
August 11, 2022
Great buying experience! Margaret was so helpful and patient during our decision making process. It was very nice have her guidance and to enjoy working with her. All of t Margaret was so helpful and patient during our decision making process. It was very nice have her guidance and to enjoy working with her. All of the other members of the dealer's team were very helpful and explained our options well. More
by brentjohns
Employees Worked With
August 10, 2022
One of the best used car purchase experiences we have ever had. Margaret and Perry are very decent people and made our purchase very enjoyable. My parents love their ML350. Im going to work with them t ever had. Margaret and Perry are very decent people and made our purchase very enjoyable. My parents love their ML350. Im going to work with them to find a DB9 or 911 for myself. Great car, great people! More
by Margaret! Help me find a 911 or DB9!
August 08, 2022
The saleswoman (Margaret) and GSM were very accommodating. They were balanced in their approach to selling the truck. accommodating. They were balanced in their approach to selling the truck. More
by luie
Employees Worked With
