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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
August 05, 2022
Had a Great experience,Margaret was the Best sale lady. Had a great experience throughout the entire deal. Thank you Had a great experience throughout the entire deal. Thank you More
by scarabsc
Employees Worked With
July 26, 2022
We had a great experience, everyone was so nice and patient. It was so nice working with Margaret. patient. It was so nice working with Margaret. More
by Sandra
July 26, 2022
Really pleased, very thorough yet expeditious. We knew the car we wanted sight unseen, everyone helped facilitated all the paperwork before arrival - very helpful. Steve was a great point of conta We knew the car we wanted sight unseen, everyone helped facilitated all the paperwork before arrival - very helpful. Steve was a great point of contact and answered every question. Purchasing a family vehicle, they made the kids and parents alike feel very comfortable during the entire process. Incredibly thoughtful staff and thrilled to enjoy our new car. More
by Ann
Employees Worked With
Other Employees :
Even though our sales contact was Steve, Agnes was so kind and made us comfy too!, Steven Miller
July 18, 2022
I liked the can do attitude of everyone that interacted with us throughout our entire experience! with us throughout our entire experience! More
by omegared43
July 18, 2022
Had a great experience with napoleon Aston Martin sales staff was great thanks guys you are awesome staff was great thanks guys you are awesome More
by Mslmrg37
Employees Worked With
July 13, 2022
Steve Miller was the best salesman. He took a lot of time to find me exactly what I wanted. He was almost as excited about my new car as I was. He got us the perfect number for both my He took a lot of time to find me exactly what I wanted. He was almost as excited about my new car as I was. He got us the perfect number for both my trade in and vehicle price. I will definitely come back for my next purchase! More
by Kristin.carr16
Employees Worked With
Steven Miller
July 11, 2022
Great service recovery. Initial reaction was imperfect, but admin team followed-up and followed-through. Would return for future business. Initial reaction was imperfect, but admin team followed-up and followed-through. Would return for future business. More
by D.
July 09, 2022
Excellent experience from the minute I began texting to the test drive and finance. The team of Agnes, Connor and the staff was perfect. I couldn’t be happier and I highly recommend this shop for your firs the test drive and finance. The team of Agnes, Connor and the staff was perfect. I couldn’t be happier and I highly recommend this shop for your first car or your ultimate luxury vehicle, wherever you may be in life. Thank you! More
by Brendisima
July 07, 2022
Had a pretty good experience at this dealership. Very friendly staff esp Agnes was was efficient and resourceful. Finance department was really quick in getting the paperwork. Overall quite satisfie Very friendly staff esp Agnes was was efficient and resourceful. Finance department was really quick in getting the paperwork. Overall quite satisfied, other than price, plus the market for used cars is bad. But the staff was great. Pleasure working with the staff as I said esp Agnes Syed More
by Syedhuma2002
Employees Worked With
July 03, 2022
From the moment we arrived every one we had any contact with were both gracious and accommodating. We had a 9:15AM appointment with Margaret Puzanowska. She was an absolute dream to work with. We were ther with were both gracious and accommodating. We had a 9:15AM appointment with Margaret Puzanowska. She was an absolute dream to work with. We were there to buy our daughters first vehicle. Margaret walked us through every step and process. She presented every option, extended warranty and explained the rationale for each. She continue to involve Kira our daughter with all the details. Margaret is a one in a million. The dealership itself was just the kind of place you’d love purchasing your vehicle from! My wife works remotely, but a couple vehicles I think. caught her eye. We will definitely be back! More
by chipchivers
