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Napleton's Aston Martin Downers Grove
Downers Grove, IL
841 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 841 reviews
March 03, 2025
our Review • 15 Word Minimum Wonderful to work with! Purchased a car from Taylor in August and she was incredioly knowledgeable with the Maserati brand. She continues to check in and referred her to a f Purchased a car from Taylor in August and she was incredioly knowledgeable with the Maserati brand. She continues to check in and referred her to a friend of mine to secure his next luxury vehicle 5 stars all around More
by S.Jacobs
Employees Worked With
March 01, 2025
Best sales person I Met she was wonderful kindness And very professional I will recommend my friends to her very professional I will recommend my friends to her More
by andygg1147
Employees Worked With
February 27, 2025
Thank you for the outstanding service! Smooth process, great sales person, and a fantastic experience overall! Smooth process, great sales person, and a fantastic experience overall! More
by Mnguyen828198
February 25, 2025
Excellent service. Very attentive throughout the buying experience. Would recommend to anyone buying a similar car. Very attentive throughout the buying experience. Would recommend to anyone buying a similar car. More
by Barefoot1999
Employees Worked With
February 25, 2025
I worked with Margaret on my 2022 Alfa Romeo Stelvio purchase. Working with with her was such of fantastic experience. Margaret’s dedication to customers is not easy to find in car dealerships nowadays. purchase. Working with with her was such of fantastic experience. Margaret’s dedication to customers is not easy to find in car dealerships nowadays. Her communication and courtesy was above and beyond. We are happy customers not only because we got a great car but also because of Margaret’s customer service. Thanks! More
by Pazos.alejandro
Employees Worked With
February 11, 2025
My 2024 Aston DBX was delivered to my Cleveland OH location. I want to say thank you to the Napleton Aston Martin staff but especially to Kevin Farrell who did a great job helping me secure my car . location. I want to say thank you to the Napleton Aston Martin staff but especially to Kevin Farrell who did a great job helping me secure my car .... Call Kevin and let me help you too. More
by Ted D.
Employees Worked With
Kevin Farrell
January 31, 2025
Lovely crew here at Maserati! Taylor went above and beyond assisting me and helping me into my new car. I got a great deal and they provided helpful information that got me a good Taylor went above and beyond assisting me and helping me into my new car. I got a great deal and they provided helpful information that got me a good rate, monthly payments within my budget, and a beautiful new car. More
by Tara
Employees Worked With
January 31, 2025
This was by far the best experience I have ever had at any dealership in my life. The staff at this dealership was absolutely awsome especially Margaret. I look forward to doing buisness with them in the any dealership in my life. The staff at this dealership was absolutely awsome especially Margaret. I look forward to doing buisness with them in the future. Thanks for such a great experience More
by l_bonilla1981
Employees Worked With
January 04, 2025
This was the best car buying experience I’ve ever had. Steven Miller was very helpful and very empathetic. In addition to texting me as soon as I inquired about the car I wanted, which is what any dealers Steven Miller was very helpful and very empathetic. In addition to texting me as soon as I inquired about the car I wanted, which is what any dealership will do, he made the extra effort of going out to the car in the freezing cold weather and taking his own videos and pictures to send them to me. That extra detail did give me more insight into the car, and I appreciated the effort. When I came into the dealership to meet him, he gave me a very warm handshake and was just the nicest sales person I’ve ever worked with at a dealership. I’ve purchased four cars this year and this was the most pleasant experience that I’ve had. I highly recommend their dealership and I would absolutely reach out to Steven Miller if you have the opportunity. Price and the other decisions that go in to buying a car are 80% of the equation, but I promise you the credibility of the car dealership is the other 20%. I’ve purchased too many cars from too many shady places and too many shady people to not know the difference. I would absolutely work with this dealership again More
by Higdonfrancis
Employees Worked With
Steven Miller
December 07, 2024
Best to work with on getting my wife a new car. His team did amazing job to make a sale on Maserati F-tributo Lavante. Thanks to Taylor and Conner His team did amazing job to make a sale on Maserati F-tributo Lavante. Thanks to Taylor and Conner More
by Andy
