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Napleton's Aston Martin Downers Grove
Downers Grove, IL
842 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 842 reviews
June 27, 2022
From the moment we walked in: (1) gentleman behind reception desk got up to greet us; (2) employees got up from their desks to show genuine and friendly interest; and (3) everyone throughout transacti reception desk got up to greet us; (2) employees got up from their desks to show genuine and friendly interest; and (3) everyone throughout transaction (including finance manager) was extremely nice. I purchased a used car, and Connor and Margaret went above and beyond to address questions and concerns prior to my visit as well as make the entire experience easy. Given the price of the new cars at this dealership, there was no expectation I would receive this level of attention. Connor scoffed at this and said it’s “your money and you deserve to have a good experience” and Margaret said “nonsense, you’re part of the Napleton family now.” Great experience from start to finish. I recommend this dealership and the entire set of team members! More
by Jason
June 26, 2022
The dealership was accommodating and helpful throughout our purchasing process. We had a very positive experience. our purchasing process. We had a very positive experience. More
by Lydia Wray
Employees Worked With
June 24, 2022
Honestly I never experienced such great customer service. This is my 3rd time buying a vehicle and this place exceeded my expectations. ESPECIALLY Margaret Puzanowska …I guarantee you, my next vehicle will b This is my 3rd time buying a vehicle and this place exceeded my expectations. ESPECIALLY Margaret Puzanowska …I guarantee you, my next vehicle will be from Margaret. Exceptional service. She will be the reason why I drive back to ILL. to buy a vehicle. Oh! I can’t forget about Dora (I believe that was her name) GREAT service all around. More
by JustinIsaiah
June 21, 2022
Margret was vey helpful and professional, Nice person to deal with, I highly recommend her. to deal with, I highly recommend her. More
by Gmsrealtygroup
Employees Worked With
June 15, 2022
Margret, Agnes and Perry are amazing! They were so patient and understanding with me to help find exactly what I wanted. They’re truly the best! They were so patient and understanding with me to help find exactly what I wanted. They’re truly the best! More
by Fjambrone154
June 15, 2022
Great customer service and patient team members. Margaret and Phillip are phenomenal. Fantastic communication and negotiation without applying pressure to purchase the vehicle. Finally decided on a Margaret and Phillip are phenomenal. Fantastic communication and negotiation without applying pressure to purchase the vehicle. Finally decided on a price agreeable for both sides and I am the new owner of a Lexus GS 350 F Sport. More
by JB
June 11, 2022
Most efficient and helpful sales consultant and manager. Perry and Margaret went above and beyond. Perry and Margaret went above and beyond. More
by mahfouz92
June 07, 2022
I had a wonderful experience at Napleton Aston Martin Maserati Dealer! Agnes was excellent and understanding and friendly sales woman. Her and her Supervisor! I will recommend people to get a car from Na Maserati Dealer! Agnes was excellent and understanding and friendly sales woman. Her and her Supervisor! I will recommend people to get a car from Napleton and ask for Agnes! I’m blessed to have met her and the Napleton Aston Martin Family! I will be back to purchase another Car again thank you guys so much!❤️💙 More
by Stubblefieldft
Employees Worked With
June 04, 2022
Great place! Great selection of cars! GREAT people! Margaret and Conor made the experience great and quick! 2 cars within a few weeks. Great selection of cars! GREAT people! Margaret and Conor made the experience great and quick! 2 cars within a few weeks. More
by John M
Employees Worked With
Other Employees :
Omar Colon
