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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
May 26, 2022
The service was great and the team was friendly and efficient. It took us about an hour to purchase a car from them and take it home. Margaret was our sales person and she was very professional and hel efficient. It took us about an hour to purchase a car from them and take it home. Margaret was our sales person and she was very professional and helpful. Will definitely recommend! More
by Vira
Employees Worked With
May 21, 2022
I had a really good experience at this dealership, everyone was very honest and precessional, there was no pressure which I really appreciated. My salesperson Margaret was very nice and great to deal everyone was very honest and precessional, there was no pressure which I really appreciated. My salesperson Margaret was very nice and great to deal with. My only real complaint and why I didn’t give a 5star was that when I went to leave in my new car it had less than 1/8 of a tank of gas. That really bothered me. I have purchased many new and used cars over the years and this was the first time I never drove away in a full tank. There wasn’t even enough to get me back home to Indiana More
by Steven.tolton
Employees Worked With
May 17, 2022
Napleton Aston Martin Maserati has great cars and good people. Margaret took her time to give me a tour of the car and to close the deal smoothly. people. Margaret took her time to give me a tour of the car and to close the deal smoothly. More
by AXE Labs
Employees Worked With
May 16, 2022
I had great buying experience. Agnes is exceptional, her service is second to none. Dealer came through with any issues. Thank you very much. Agnes is exceptional, her service is second to none. Dealer came through with any issues. Thank you very much. More
by Nmr
Employees Worked With
May 16, 2022
I'm very happy with the sales service. Margaret was very helpful and polite, I would recommend napleton to other customers Margaret was very helpful and polite, I would recommend napleton to other customers More
by Chris
Employees Worked With
May 14, 2022
Without question- the best overall car- buying experience I’ve ever had! Steve Miller was outstanding in every respect. I especially appreciated his honesty, candor and his integrity during the entire purc I’ve ever had! Steve Miller was outstanding in every respect. I especially appreciated his honesty, candor and his integrity during the entire purchase process. Phillip Pickett was equally outstanding! Kudos to them all. Look forward to working with them now and any future purchase. More
by Jhighland12
Employees Worked With
Phillip Pickett- 5 star as well, Steven Miller
May 14, 2022
It was such a wonderful and pleasant experience to work with sales person Margaret and Maserati director Matthew. There was no pressure when it came to sales, as they were very accommodating to try differe with sales person Margaret and Maserati director Matthew. There was no pressure when it came to sales, as they were very accommodating to try different models. As mentioned before, after testing a few of them, we bought one of the luxury models. Thank you again for all the help. More
by Rayskara
Employees Worked With
May 11, 2022
I have never been treated as they treated me here! Everyone was outstanding and knowledgeable. They worked fast to get us in and out. Condos to Matt and his team! Highly recommend them! Everyone was outstanding and knowledgeable. They worked fast to get us in and out. Condos to Matt and his team! Highly recommend them! More
by 4cvieaus
Employees Worked With
Steven Miller
May 06, 2022
My first impression walking into this dealership was not good, but they had the only Maserati I wanted after a fairly extensive search, so I returned. I sat down with Phil Pickett during my second visit an good, but they had the only Maserati I wanted after a fairly extensive search, so I returned. I sat down with Phil Pickett during my second visit and he made everything right and saved this deal. When I explained to Phil that I was given conflicting information or that I had to track down information for the car I wanted, he listened and empathized and provided outstanding customer service. Phil turned this experience into a great one and went above and beyond to ensure I was a happy customer. When I had a question about service, he promptly called in a Maserati master tech to answer all of my questions. I also happened to meet another salesperson, Agnes, and she was also wonderful, offering to help with the process. My second visit was a complete turnaround thanks to Phil. As a customer, I very much appreciate the amount of effort and attention Phil provided to ensure this experience was a great one. Thank you Phil! More
by GS
Employees Worked With
Phil Pickett
April 30, 2022
Very pleasant and professional dealings with sales associate Tawny. Unfortunately the car I was interested in was already sold. But I’ll be back. And will definitely ask for Tawny! associate Tawny. Unfortunately the car I was interested in was already sold. But I’ll be back. And will definitely ask for Tawny! More
by AC
Employees Worked With
Tawny
