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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
April 29, 2022
Very responsive and respectful. Phillip the sales manager answered all my questions over the phone and helped me make an informed decision. His service is why I ended up sticking wi Phillip the sales manager answered all my questions over the phone and helped me make an informed decision. His service is why I ended up sticking with this dealership. Recommend for sure. More
by H.C.
Employees Worked With
Phillip Pickett
April 29, 2022
Great selection, we really enjoyed our whole purchase and the people we dealt with especially the manager Phillip. He was very courteous of our request and went above and beyond to make it happen. Excellen the people we dealt with especially the manager Phillip. He was very courteous of our request and went above and beyond to make it happen. Excellent! More
by Dom
Employees Worked With
Phillip Pickett
April 18, 2022
Fast. Friendly, very easy to work with. Can't wait to drive my new Tahoe Friendly, very easy to work with. Can't wait to drive my new Tahoe More
by Mg.alphastorm
Employees Worked With
April 16, 2022
This dealership is professional and their sales and finance staff are exceptional! I would definitely buy a car here again and I highly recommend Margaret Puzanowska as she has a wonderful personality finance staff are exceptional! I would definitely buy a car here again and I highly recommend Margaret Puzanowska as she has a wonderful personality and is very helpful and caring! She will give anyone a rewarding and enjoyable experience! Thanks Napleton Ashton Martin Maserati for working hard to getting me my new 2021 Lexus IS 350 F -Sport! More
by Tyler Hurt
April 09, 2022
The best of the best, I've changed cars many times so far, but I've never seen such an honest and clean place like this one. The best salespeople, the boss, and the other employees are really appreciate far, but I've never seen such an honest and clean place like this one. The best salespeople, the boss, and the other employees are really appreciated and the best. If you are interested in the vehicle here, do not hesitate to buy it here, it will be a choice you will never regret. I bought the car from a salesman named Aimee godinez. If this person can help you with your vehicle purchase, you have met an angel. More
by Khs7902
Employees Worked With
I don't know her name ( finance manager ), Aimee Godinez
April 08, 2022
Want a deal, call Steve Miller at Aston Martin. Hands down, the most professional and smooth car purchase I have ever made! Thanks Steve Hands down, the most professional and smooth car purchase I have ever made! Thanks Steve More
by Adnan80336
Employees Worked With
Dora, Steven Miller
April 07, 2022
Mr Steven was one of the professional sales person I have ever met awesome experience the customer satisfaction was on peak highly recommended ever met awesome experience the customer satisfaction was on peak highly recommended More
by Zaman ali
Employees Worked With
Other Employees :
Sam Rahim, Jackson Jolicoeur, Steven Miller, Aimee Godinez, Daniel Palmer, Daniel Tucker, Uriel Gonzalez
