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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
April 07, 2022
I was very impressed with the wonderful experience I had at Napleton Aston Martin Maserati. Margaret and Connor were so professional helping me purchase my car. I would recommend this dealership to all of at Napleton Aston Martin Maserati. Margaret and Connor were so professional helping me purchase my car. I would recommend this dealership to all of my family and friends. It was the first time I actually enjoyed purchasing a car. Thank you! 😊 More
by Mkrunis
April 06, 2022
I just took delivery of my Aston Martin Vantage today. The salesperson, Norbert Sobotko, was very responsive to my numerous inquiries and was very knowledgeable about the car. Norbert is a real asset t The salesperson, Norbert Sobotko, was very responsive to my numerous inquiries and was very knowledgeable about the car. Norbert is a real asset to the dealership, and I would not hesitate to recommend this dealership to others. More
by Cindy G
Employees Worked With
April 06, 2022
I went in to see a car today and loved it. The sales person was straight up with me . Showed me all the prices with nothing hidden and made this sale very easy for me. The sales person was straight up with me . Showed me all the prices with nothing hidden and made this sale very easy for me. More
by Fahad
Employees Worked With
Steven Miller
April 05, 2022
We all know that buying a car is stressful, but this purchase was by far the smoothest I’ve experienced. I purchased my first vehicle with this dealership yesterday morning and I inquired about it on Sa purchase was by far the smoothest I’ve experienced. I purchased my first vehicle with this dealership yesterday morning and I inquired about it on Saturday! Margaret reached out to me with all the information I needed ,answering all questions I had via phone or email. It was a quick and easy process. She allowed me to get everything over through email that they needed so I could come in, sign the papers and leave. She was so nice and helpful. Very happy with my experience. They really made me feel so welcomed and I am thrilled to be apart of thiw community!! More
by tayloriemann
April 04, 2022
I had a wonderful experience at Napelton Maserati. Margaret was exceptional and very patience I looked at several SUV’s before deciding on the Maserati Levante. I recommend visiting Napelton Maserati, Margaret was exceptional and very patience I looked at several SUV’s before deciding on the Maserati Levante. I recommend visiting Napelton Maserati, ask for Margaret Puzanowska. More
by elsteve67
Employees Worked With
April 03, 2022
Absolutely horrible! !! Had an appointment for a vehicle, and they sold it before I got there. They even called me before the appointment to make sure that I was coming! A !! Had an appointment for a vehicle, and they sold it before I got there. They even called me before the appointment to make sure that I was coming! Absolutely terrible business practice!!!! More
by X
April 03, 2022
Steven Miller is awesome! Super responsive and easy to work with. High level of service and very knowledgeable. Great buying experience. Super responsive and easy to work with. High level of service and very knowledgeable. Great buying experience. More
by Richard A
April 02, 2022
Amazing team(Agnes, Dora and Don) that helped my purchase be easy. From detail information of car to helpful financing and a welcoming door for future car service. Walked out with an amazing car and Dealer I be easy. From detail information of car to helpful financing and a welcoming door for future car service. Walked out with an amazing car and Dealer I can trust. Yep I said. Most important it was my daughter’s first car purchase experience and she gives them 2 thumbs up! More
by Lperez2022
April 01, 2022
Purchased my used Tesla Model 3 from Napleton Aston Martin Maserati and overall it was a great experience. Special thanks to Margaret for answering all my questions, providing all information and takin Martin Maserati and overall it was a great experience. Special thanks to Margaret for answering all my questions, providing all information and taking great care of me! I would definitely recommend Napleton Aston Martin Maserati to my friends and my next purchase! More
by Marian Matesan
Employees Worked With
