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Napleton's Aston Martin Downers Grove
Downers Grove, IL
835 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 835 reviews
March 31, 2022
” Work with Agnes for your next new Ride! Agnes was proactive and pressure-free. She listened to what I wanted and found the perfect vehicle at a great value. She is extremely knowledgeabl Agnes was proactive and pressure-free. She listened to what I wanted and found the perfect vehicle at a great value. She is extremely knowledgeable which allowed me to make a fantastic choice. An exceptional experience. More
by carilz
March 29, 2022
Great people, great customer service, Margaret was very helpful! After owning more than 35 cars through out the years I would definitely go back! helpful! After owning more than 35 cars through out the years I would definitely go back! More
by John M
March 27, 2022
I had an excellent experience trading in my X3M for an RS3! Margaret was so awesome, she made everything really easy and fast by having all the paperwork ready when I got there. She even got us a second k RS3! Margaret was so awesome, she made everything really easy and fast by having all the paperwork ready when I got there. She even got us a second key which was originally missing. The car is in perfect condition, they worked to get me the best financing options and even transferred my plate/registration. I would say this is my best car buying experience to date. If you want excellent customer service and a quality luxury or exotic vehicle I absolutely recommend Napleton Aston Martin! More
by Jennifer.engelhart
March 26, 2022
Michael Geyer set me up with a fantastic vehicle in less than an hour, friendly, professional and focused on my needs, he even stayed over time to make sure I was well taken care of than an hour, friendly, professional and focused on my needs, he even stayed over time to make sure I was well taken care of More
by israel.santiesteban
Employees Worked With
Michael Geyer
March 25, 2022
Very nice showroom with some very stunning vehicles, what really sold me was no pressure from the salesperson for me to get this and not the vehicle I was there for!!! Great experience all together. really sold me was no pressure from the salesperson for me to get this and not the vehicle I was there for!!! Great experience all together. More
by sean.weber
March 23, 2022
Great to do business with, Margarete and Matthew were very helpful, Deal closed waiting on auto to be delivered, thanks very helpful, Deal closed waiting on auto to be delivered, thanks More
by GIGBAG
March 10, 2022
Exceptional service from Margaret (sales) and the finance team. It’s relieving to go in a dealership and getting exactly what you want without the common manipulative games the average dealership use to sque team. It’s relieving to go in a dealership and getting exactly what you want without the common manipulative games the average dealership use to squeeze every penny out of you. More
by artobando67
Employees Worked With
March 10, 2022
Very efficient! Answered every question I had. Told me everything I need to know about my 2019 Kia and it was a very Smooth process on buying my car today ! I had th Answered every question I had. Told me everything I need to know about my 2019 Kia and it was a very Smooth process on buying my car today ! I had the pleasure of working with Steve miller! More
by tegrzych
Employees Worked With
Steven Miller
March 06, 2022
Perry was incredibly professional and knowledgeable. I appreciate the hard work into getting me the best deal possible. Thank you again I appreciate the hard work into getting me the best deal possible. Thank you again More
by BAG
Employees Worked With
March 04, 2022
I was drawn to the salesperson right from the start. He had a great personality enjoyed, working with people and appeared to care about the customer more than the sale, although the sale was important t He had a great personality enjoyed, working with people and appeared to care about the customer more than the sale, although the sale was important to him he was more concerned with what we needed and what we were looking for. In the end, that helped to sell the automobile. Twany also helped out with other issues such as an owners manual & ordered a second key. He followed up the following day to ensure our satisfaction. The manager allowed us to take the car home to be inspected by our mechanic. It was just a very friendly atmosphere. Great job!! More
by Scooter
Employees Worked With
Twany
