Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
848 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 848 reviews
March 10, 2022
Exceptional service from Margaret (sales) and the finance team. It’s relieving to go in a dealership and getting exactly what you want without the common manipulative games the average dealership use to sque team. It’s relieving to go in a dealership and getting exactly what you want without the common manipulative games the average dealership use to squeeze every penny out of you. More
by artobando67
Employees Worked With
March 06, 2022
Perry was incredibly professional and knowledgeable. I appreciate the hard work into getting me the best deal possible. Thank you again I appreciate the hard work into getting me the best deal possible. Thank you again More
by BAG
Employees Worked With
March 04, 2022
I was drawn to the salesperson right from the start. He had a great personality enjoyed, working with people and appeared to care about the customer more than the sale, although the sale was important t He had a great personality enjoyed, working with people and appeared to care about the customer more than the sale, although the sale was important to him he was more concerned with what we needed and what we were looking for. In the end, that helped to sell the automobile. Twany also helped out with other issues such as an owners manual & ordered a second key. He followed up the following day to ensure our satisfaction. The manager allowed us to take the car home to be inspected by our mechanic. It was just a very friendly atmosphere. Great job!! More
by Scooter
Employees Worked With
Twany
February 13, 2022
They were all very professional. I have been dealing with this dealership for many years. this dealership for many years. More
by Dan
Employees Worked With
February 12, 2022
Margaret was an amazing help with my recent car purchase. Helpful, knowledgeable and genuine. She really took care of me and went above and beyond with her excellent customer service Helpful, knowledgeable and genuine. She really took care of me and went above and beyond with her excellent customer service More
by Khp927
February 07, 2022
Don and Margaret were both very polite and professional, making it a pleasure to deal with them, and reflecting well upon Napleton Aston Martin Maserati. Based on my experience, I would recommend them with making it a pleasure to deal with them, and reflecting well upon Napleton Aston Martin Maserati. Based on my experience, I would recommend them without reservation. More
by Nathan Parde
February 02, 2022
Margaret & Alex were excellent in the purchase of a used 2014 MB CLS 500 on 2/2/2022. They were both friendly and experienced making the purchase easy and thorough. The car is an excellent buy with low mile 2014 MB CLS 500 on 2/2/2022. They were both friendly and experienced making the purchase easy and thorough. The car is an excellent buy with low mileage and priced well. I look forward to a future relationship with Napleton and their staff, especially Margaret and Alex More
by David
Employees Worked With
January 30, 2022
Our salesman, Steve Miller, was great to work with. He was upfront and didn't play the games that seem to be prevalent when buying a vehicle. Their flexibility and efficiency in handling the paperwork all was upfront and didn't play the games that seem to be prevalent when buying a vehicle. Their flexibility and efficiency in handling the paperwork allowed us to drive our new car off the lot same day. Thanks to Steve and the entire Aston Martin team for making our purchase experience a pleasant one. More
by coffman
Employees Worked With
Dora Recendiz, Steven Miller
January 21, 2022
Thank you Daniel Tucker for my CLS AMG! You are truthful and went above and beyond down town Aston Martin Chicago! I had an amazing experience and truly was my best car buying experience. and went above and beyond down town Aston Martin Chicago! I had an amazing experience and truly was my best car buying experience. More
by Alsadenaa60
Employees Worked With
Daniel Tucker
January 14, 2022
Great experience! Matt, Alex and Steve were very easy to work with! They would not let me leave the dealership until I was satisfied with every aspect of the vehicle I purchased! They took the extra time work with! They would not let me leave the dealership until I was satisfied with every aspect of the vehicle I purchased! They took the extra time to stay after hours to clean up a few minor issues with vehicle I was buying. Thank you again Gerry Castaneda (detailer) for your work and determination getting things squared away! Excellent Job! More
by Dave
Employees Worked With
Matt Macnichol. Alex Lebdah. Gerry Castaneda. , Steven Miller
