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Napleton's Aston Martin Downers Grove
Downers Grove, IL
791 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 791 reviews
January 24, 2024
Perfect buying experience! Requested vehicle photos, repair history, CarFax and window sticker all were provided before going to see the vehicle. Arrived for a VIP appointment, Requested vehicle photos, repair history, CarFax and window sticker all were provided before going to see the vehicle. Arrived for a VIP appointment, was greeted, at the door, by Margaret Puzanowska, a pleasure and a joy to work with. A quick test drive, in an immaculately prepped vehicle, then on to the purchase process - smooth, easy and quick! True professionals from start to finish - a delightful time at a wonderful dealership - Napleton rolls out the red carpet! More
by Mffitz1222
Helpful January 17, 2024
We are so grateful to have worked with Margaret and everyone at Napletons Aston Martin. It was the best car buying experience we have had. They treated us like family and I appreciate their welcoming everyone at Napletons Aston Martin. It was the best car buying experience we have had. They treated us like family and I appreciate their welcoming attitudes! More
by bmescolotto
Employees Worked With
December 29, 2023
Everyone at Aston Martin was extremely helpful and welcoming, especially Margaret Puzanowska! I couldn’t have had a better stress-free experience and I absolutely love my new ride! Margaret makes yo welcoming, especially Margaret Puzanowska! I couldn’t have had a better stress-free experience and I absolutely love my new ride! Margaret makes you feel like family, and makes the process and comfortable and easy as possible! Thanks for everything! More
by Carj1509
December 29, 2023
Connor, Margaret, and Prerak were great at quickly responding and getting me a good deal and into my new vehicle. They were all kind, professional, and very helpful responding and getting me a good deal and into my new vehicle. They were all kind, professional, and very helpful More
by Alex Summers
December 29, 2023
Just purchased my second Aston Martin Vantage from Margaret. Both experiences were pleasurable and efficient. The entire dealership is 1st class and trade ins were fair. Margaret is a real "people p Margaret. Both experiences were pleasurable and efficient. The entire dealership is 1st class and trade ins were fair. Margaret is a real "people person" and takes care of her customer. She goes above and beyond to meet your needs and is an exceptional representative of Napleton Downers Grove. More
by davepiersma
December 08, 2023
On Dec 5th 2023, I purchased a vehicle from Agnes for my daughter. Agnes gave me excellent customer service. She was very very nice and so patient and explained everything to me in detail about the vehicle daughter. Agnes gave me excellent customer service. She was very very nice and so patient and explained everything to me in detail about the vehicle I purchased. Agnes went over and beyond and brought the vehicle to our home to show us. I was so impressed with her customer service. She made everything so easy, and gave me an wonderful experience when purchasing the vehicle. I would definitely buy another car from her. Thank you again Agnes, my daughter really loves her car. More
by tamaradenice
Employees Worked With
December 04, 2023
Agnes was truly outstanding to work with - incredibly helpful, communicative, and made the process so easy! helpful, communicative, and made the process so easy! More
by Andrea R
Employees Worked With
November 28, 2023
Anges sold me my car in record time. Saw the car on the internet, made an appointment and was out of there fast. Good deal and great service Saw the car on the internet, made an appointment and was out of there fast. Good deal and great service More
by bobzalewski
Employees Worked With
November 18, 2023
This was my second purchase at Napleton Maserati. I was very satisfied with the dealership the first time. My sales person was Margaret who was very well informed and answered all my questions about I was very satisfied with the dealership the first time. My sales person was Margaret who was very well informed and answered all my questions about the vehicle I purchased. Staff was professional and friendly. I highly recommend this dealership. More
by L Payne
November 10, 2023
I went to this dealership to go see a 2019 Jeep Cherokee. The staff was very polite. Agnes Romanowski was very nice and helpful!! So to all her help I made my purchase and I am so happy with the purchase I’v The staff was very polite. Agnes Romanowski was very nice and helpful!! So to all her help I made my purchase and I am so happy with the purchase I’ve made. Her and all the staff there are helpful I really recommend getting a car here. More
by Mitzi Salinas
Employees Worked With
