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Napleton's Aston Martin Downers Grove
Downers Grove, IL
838 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 838 reviews
September 17, 2021
Aimee was a joy to work with. She definitely has pride in what she does. I definitely will continue to do business with Aimee and the Aston Martin team. Thank you Aimee for all your help! what she does. I definitely will continue to do business with Aimee and the Aston Martin team. Thank you Aimee for all your help! More
by sruiz1532
Employees Worked With
Aimee Godinez
September 16, 2021
Purchased my 911 Turbo from Aimee Godinez. Absolutely excellent experience. She was on top of the deal from start to finish and made sure I got a great deal with my trade. Greatly appreciate you Aimee an excellent experience. She was on top of the deal from start to finish and made sure I got a great deal with my trade. Greatly appreciate you Aimee and team! Will refer all my family and friends! More
by mbman07
Employees Worked With
Aimee Godinez
September 15, 2021
Our purchase of a 2019 Corvette grand sport was a excellent experience. Steve Miller guided us through the process successfully! The car was honestly everything he said it was. excellent experience. Steve Miller guided us through the process successfully! The car was honestly everything he said it was. More
by Minnesota
Employees Worked With
Steven Miller
September 11, 2021
I had the pleasure of working with Aimee Godinez. She was the consume professional and took her time to make this a smooth transaction THANKS! was the consume professional and took her time to make this a smooth transaction THANKS! More
by SRP
Employees Worked With
Matthew MacNichol, Aimee Godinez
September 11, 2021
Had a great experience from the beginning to the end, pulling into my driveway The salesman Sam, Mac, and the fiance team where awesome.. Most definitely would recommend them for your next purchase..... pulling into my driveway The salesman Sam, Mac, and the fiance team where awesome.. Most definitely would recommend them for your next purchase..... More
by dale_bragg
Employees Worked With
Sam Rahim, Omar Colon
September 08, 2021
This is the first dealership that I ever been to where everyone treat you great. My sale person Aimee Godinez deserves a5⭐️ She made my purchase soo easy and the financial guy just top everything off. He everyone treat you great. My sale person Aimee Godinez deserves a5⭐️ She made my purchase soo easy and the financial guy just top everything off. He explained everything and more to me. The whole time was perfect. I will always come back here More
by Laseanchamp2
Employees Worked With
Other Employees :
Financial person forgot his name , Aimee Godinez
September 01, 2021
Horribly unprofessional staff. Our salesman Vittorio was annoying, calling each day at 915am, mishandling our credit card info and personal info. Then after we put down a substantial down payment sold the c annoying, calling each day at 915am, mishandling our credit card info and personal info. Then after we put down a substantial down payment sold the car the day before we were to pick up. Ridiculous! We had a purchase order and submitted down payment. Horrible place to do business👎👎 More
by Unhappy
Employees Worked With
Vittorio Venuto
September 01, 2021
These guys don't even read their emails to respond with a meaningful answer. All they do they send emails saying how the y can help. meaningful answer. All they do they send emails saying how the y can help. More
by kosmasj
Employees Worked With
August 31, 2021
Salesman was great - approachable and welcoming. Management not so much. Initial trade in value offer was low but not unfair during initial visit. Upon arriving back to make a deal 8k less on trade Management not so much. Initial trade in value offer was low but not unfair during initial visit. Upon arriving back to make a deal 8k less on trade in was offered. Left the dealership once again after laughable second offer. Received a call 30 min after leaving with an offer number near original trade in estimate. More
by Jhollarb
Employees Worked With
Vittorio Venuti
