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Napleton's Aston Martin Downers Grove

Downers Grove, IL

4.8
839 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years. Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives. Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right. Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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217 Ogden Ave

Downers Grove, IL

60515

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Showing 839 reviews

June 16, 2021

First automotive purchase here after using the service department for many years, and will definitely go back. Margaret, Norbert, and Matt were all great- very professional, friendly, accommodating and ef More

by Hulagirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norbert Sobotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt McNichol
Jun 18, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you for choosing Napleton's Aston Martin of Downers Grove and we hope to see you again! Safe travels!

June 15, 2021

Very easy to work with, everything went smoothly from the initial meeting to the test drive , negotiating to the final sale. Margaret and Matt were great to work with. More

by Kevers4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Jun 18, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 14, 2021

I can honestly say this was the best buying experience my husband and I have had with a car by far. We saw a car online and we were pleasantly surprised how easy they made the car buying experience. Don Smit More

by EstyBesty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norbert Sobotko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Smith, Phil Pickett
Jun 18, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we appreciate you choosing Napleton's Aston Martin of Downers Grove! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

June 10, 2021

Daniel Tucker is THE MAN! Actually. We loved all of the folks that helped us there. They were professional, easy to work with and speedy. We appreciate all of these qualities beyond measure. Daniel ha More

by Rice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Tucker
Jun 11, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear our Staff took such great care of you, Rice! We hope we can continue to be of service to you down the road!

June 09, 2021

Had a great experience purchasing a car with a trade-in at Napleton's Aston Martin. Aimee was friendly, professional, patient, and accommodating. Perry was also professional and especially helpful in answe More

by ZY
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimee Godinez
Jun 09, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear our Staff took such great care of you, Zy! We hope we can continue to be of service to you down the road!

June 08, 2021

Margaret made the process of buying a car painless and quick. She was professional and caring and we got a great deal. I’d love to buy from here again! More

by kris z
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, we're glad to hear our Staff took such great care of you, Kris! We hope we can continue to be of service to you down the road! We hope you continue to choose us for all your automotive needs! Take care!

June 01, 2021

Everyone at Napelton was a pleasure to work with! Friendly, courteous, time-conscious. Vittorio took the time to really show me all the features if my car and was very friendly and easy to work with. More

by amyt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vittorio
Jun 03, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 29, 2021

Our experience was amazing. Margaret was very pleasant an respectful. All of the staff involved went way beyond expectation. Clearly forthright, and honest. Integrity is still important. Thank you very m More

by Lizard814
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Perry Galecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Smith
May 31, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Aston Martin of Downers Grove! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 28, 2021

Absolutely received great service from Vittorio Venuti very professional from enquiry call to delivery he made it very ease. Highly recommend this place to family and friends. More

by Reshma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vittorio Venuti
May 30, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi Reshma, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's Aston Martin of Downers Grove! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

May 28, 2021

Margaret was an outstanding saleswoman who was extremely professional and patient the entire experience. This was my first time purchasing a vehicle and she was extremely helpful throughout. Highly recommen More

by jacobhare
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Margaret Puzanowska
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Napleton's Aston Martin Downers Grove responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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