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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
March 15, 2021
I would like to say that my experience at Napleton Aston Martin was indeed a very pleasant experience. Being a man of color I did not know what to expect at this dealership as I traveled down from the north Martin was indeed a very pleasant experience. Being a man of color I did not know what to expect at this dealership as I traveled down from the north only to purchase a 2014 Jeep Grand Cherokee. Sebastian, Alina and Phillip greeted me with open arms and serviced me and my vehicle just as if I was purchasing what they are known for. Great communications was established by all three even those that were not involved became involved with friendly greetings and gestures. At the last minute before I picked up my vehicle I had requested if I could have the vehicle buffed and waxed and indeed I was accommodated with a accommodating price. KING SIZE CUSTOMER SERVICE! Continued Blessings to All that made my purchase so personable Than You! More
by Kevin Jones
Employees Worked With
Sebastian Wrobel
March 15, 2021
I came to this dealership looking for a Volvo XC40 and I had the best car buying experience ! Margaret was very hands on and helpful with my 1st car buying experience ! She made me feel so comfortable I’m had the best car buying experience ! Margaret was very hands on and helpful with my 1st car buying experience ! She made me feel so comfortable I’m so glad I made the decision to buy my car from this dealership. I will definitely be telling everyone I know to keep them in mind when purchasing a vehicle. Hands down the BEST customer service I’ve experienced . I can’t wait to come back and buy another car in the future ! More
by Bcrossley92
March 13, 2021
Alina, our sales agent was very quick and friendly. She was really wonderful and made sure we were happy with everything. From the time we arrived until we left with our purchase her customer service was t was really wonderful and made sure we were happy with everything. From the time we arrived until we left with our purchase her customer service was top notch. More
by Janet.weatherly
Employees Worked With
Alina Berezantseva
March 13, 2021
Did not know what to expect from a dealership that sells Aston Martins and Maseratis, but Agnes and Patrick made the process super simple. I love my new (to me) Mercedes! Aston Martins and Maseratis, but Agnes and Patrick made the process super simple. I love my new (to me) Mercedes! More
by VROOMVROOMBENZ
March 13, 2021
The entire team did a great job with me when I came In to purchase my vehicle. Margaret was very cool and a pleasure to work with. The service team fixed a couple minor issues with my vehicle. Phil was extre purchase my vehicle. Margaret was very cool and a pleasure to work with. The service team fixed a couple minor issues with my vehicle. Phil was extremely professional and helpful with concerns I had despite me being a bit annoyed at times. I commend Phil on how he handled the situation. Phil provided the best customer experience I have ever had when buying a car. He kept his word and made sure that I was happy with my purchase by going above and beyond to cure any issues I had. I would highly recommend this dealership to anyone in need of a nice, modest, everyday vehicle as well as anyone that is looking to buy a top tier, upper echelon, baller/luxury ride. They have it all here in one place. Thanks Napleton Aston Martin Maserati. More
by deewaa24
Employees Worked With
Other Employees :
Phil, Margaret, Sebastian, Don, Perry, Sam Rahim, Jackson Jolicoeur, Steven Miller, Aimee Godinez, Daniel Palmer, Daniel Tucker, Uriel Gonzalez
March 13, 2021
From beginning to end Sebastian and the staff were very direct and to the point. Were always available for my every need! Great job! Blessings! direct and to the point. Were always available for my every need! Great job! Blessings! More
by cedblack1
March 12, 2021
This review is long overdue! Before coming to Aston Martin we had visited several dealerships around the Downers Grove area and felt underwhelmed by the customer services. Our salesperson Agnes was pa Martin we had visited several dealerships around the Downers Grove area and felt underwhelmed by the customer services. Our salesperson Agnes was patient and very helpful not like other Dealerships/Salesperson trying to give you a monthly payment plan without running your credit! More
by Dalia Castaneda
Employees Worked With
March 12, 2021
Phillip, the sales manager, is as honest and fair dealing a gentleman as you can ever hope to find. He is a Good Ol' Boy from Alabama, and I wish there were more like him. I'm a Texan, and couldn't have fo a gentleman as you can ever hope to find. He is a Good Ol' Boy from Alabama, and I wish there were more like him. I'm a Texan, and couldn't have found a more decent and ethical individual with which to transact business. Kudos to Napleton for having such an outstanding representative. More
by Jimmy A
Employees Worked With
Phillip Pickett, Jackson Jolicoeur
March 10, 2021
Willingness to work with the customer and attentive to schedule and delivery needs. Overall, this was a very positive experience for virtual sale on a lightly used vehicle. schedule and delivery needs. Overall, this was a very positive experience for virtual sale on a lightly used vehicle. More
by walt
