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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
March 08, 2021
The customer service at this dealership exceeds any other. Aimee and Sebastian helped us find the car of our dreams. They were so easy to work with, and took the time to understand our needs and what w other. Aimee and Sebastian helped us find the car of our dreams. They were so easy to work with, and took the time to understand our needs and what we were looking for. Patrick, the finance wizard, was able to make the numbers work. He made process quick and easy. By far, the best experience we had purchasing a car. We will definitely be back! More
by swati.shah10
Employees Worked With
Patrick Finance Manager, Sebastian Wrobel, Aimee Godinez
March 08, 2021
We arrived at this dealership at 4:15 on a Saturday afternoon and we were greeted by our very friendly sales lady, Margaret. We took the car out for a drive and decided to make a purchase. Even though afternoon and we were greeted by our very friendly sales lady, Margaret. We took the car out for a drive and decided to make a purchase. Even though the dealership closed at 6 pm, everyone took their time to explain everything we would need to know about the car, financing and extras that we might want. Very impressed with everyone we worked with at this dealership. We drove 2 1/2 hr from our home to visit this dealership but we feel it was worth the trip. Beautiful car at a good price. Also a follow up call from our sales lady, Margaret and the manager Sabastian. More
by Brenda
March 07, 2021
Jackson worked with me for months trying to find the right Vantage for me. He stayed in constant contact with me to check in and go over new inventory. He was very knowledgeable and helpful. right Vantage for me. He stayed in constant contact with me to check in and go over new inventory. He was very knowledgeable and helpful. More
by D
Employees Worked With
Jackson Jolicoeur
March 07, 2021
Me and hubby went 2 look for the car that I wanted and end up purchasing it. We are very happy and satisfied. So glad we found this place. Would really recommend it.. Aimee was the best!!! Thank you. end up purchasing it. We are very happy and satisfied. So glad we found this place. Would really recommend it.. Aimee was the best!!! Thank you. More
by mhuol
Employees Worked With
Aimee Godinez
March 06, 2021
I had a great experience with Margaret in sales, she kept me updated almost daily on the status of the car I really wanted and she made it happen! I already started recommending this place to my friends! me updated almost daily on the status of the car I really wanted and she made it happen! I already started recommending this place to my friends! More
by Nikola
March 03, 2021
Thank you so much my car buying experience was exceptional my sales agent Aimii was amazing she delivered my car to me personally named my car after her I was so excited Thank you to Sebastian for exceptional my sales agent Aimii was amazing she delivered my car to me personally named my car after her I was so excited Thank you to Sebastian for such a great deal!!! More
by Andrea Davis
Employees Worked With
Sebastian Wrobel, Aimee Godinez
March 03, 2021
As a young and first time car buyer dealerships can come off as overwhelming however Napleton Aston Martin Maserati treated me with so much care! It was a very pleasant experience and Agnes made me feel so off as overwhelming however Napleton Aston Martin Maserati treated me with so much care! It was a very pleasant experience and Agnes made me feel so comfortable. She is one of the kindest people I have met and treats you as if you are one of her long life friends. Terry was also incredibly kind and gave thoughtful consideration too every question I had. I look forward too a future purchase with this team! Great people and great energy. Thank you again :) More
by Elma Javo
February 27, 2021
From my initial contact via email, to signing my paperwork before getting my car, this was my best car buying experience to date. Jackson sales person. I would highly recommend him if you are lookin paperwork before getting my car, this was my best car buying experience to date. Jackson sales person. I would highly recommend him if you are looking to buy a car from this dealer. Jackson has a great personality and made my experience very enjoyable. More
by deshiboy03
Employees Worked With
Jackson Jolicoeur, Sebastian Wrobel
February 26, 2021
Good service very nice staffDaniel was the only Good service very nice staff Daniel was the only salesperson out of 8 dealers who called me back within an hour The GM Perry was great and Patrick Good service very nice staff Daniel was the only salesperson out of 8 dealers who called me back within an hour The GM Perry was great and Patrick in finance was quick and efficient More
by tpontillo
February 26, 2021
The entire process from start to finish was pleasant, quick, and professional. Sebastián got right on top of things and Agnes came and closed the deal. She was knowledgeable and energetic. You couldn' quick, and professional. Sebastián got right on top of things and Agnes came and closed the deal. She was knowledgeable and energetic. You couldn't tell she is getting ready to have a baby girl! Great staff at this place. More
by Jermaine.davis
Employees Worked With
