Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 840 reviews
February 25, 2021
Staff is amazing! Agnes our sales lady was funny and easy to deal with... Patrick the finance guy explained everything to us and got us approved! Sebo the manager made sure we where well taken care of... ove to deal with... Patrick the finance guy explained everything to us and got us approved! Sebo the manager made sure we where well taken care of... overall well rounded staff! will def be back! Thank you guys so much! More
by Vdv36
February 25, 2021
I want to thank you all for making me feel like a person and not just a sale. You went above and beyond to get the best deal for me and sent me home with my dream car! Thank you all again and not just a sale. You went above and beyond to get the best deal for me and sent me home with my dream car! Thank you all again More
by Ismael
February 24, 2021
Overall very good buying experience. Aimee was very helpful, and most of the staff that I interacted with were polite and honest. There was one sales manager (I don’t recall his name) that was difficul helpful, and most of the staff that I interacted with were polite and honest. There was one sales manager (I don’t recall his name) that was difficult to work with. He did not seem customer focused. I left the dealership after interacting with him. I was later contacted by Aimee and other staff, which ultimately led to me purchasing the car. I would have liked if the used car inspection performed by the dealer was a little bit more thorough. I scanned the car for codes after I purchased it and it had 28 codes. Most appear to be due to a low battery, so I cleared the codes and we will see which come back. Next time I would probably have a pre-purchase inspection done by a local Audi dealer. Overall friendly staff, no hidden charges, and a good experience. I would recommend this dealer to friends and family. More
by Matt
Employees Worked With
Sebastian Wrobel, Aimee Godinez
February 23, 2021
Out of state purchase made easy. Hard to find vehicle with low miles. Friendly staff and great service. When we noticed a chip in the windshield they got it fixed within 30 minutes. with low miles. Friendly staff and great service. When we noticed a chip in the windshield they got it fixed within 30 minutes. More
by Will
Employees Worked With
Daniel Tucker
February 23, 2021
Very professional and friendly. Finance dept very professional and friendly too. Sebastian always fun to talk to and Agnes felt like family. Thank you Aston Martin professional and friendly too. Sebastian always fun to talk to and Agnes felt like family. Thank you Aston Martin More
by dmb
February 22, 2021
Fantastic Experience! Agnes was great! Came for and got the car I wanted! Mazda Mazda2 Can I give a 10 star review!? SOLD!! THANK YOU! the car I wanted! Mazda Mazda2 Can I give a 10 star review!? SOLD!! THANK YOU! More
by spells1123
February 20, 2021
Completely blown away. Was greeted by Norbert and from start to finish was very informative and helpful. Perry the general manager went above and beyond to make us feel comfortable and made us life long c start to finish was very informative and helpful. Perry the general manager went above and beyond to make us feel comfortable and made us life long customers. Usually I dread purchasing new cars but they made it a great experience. Even the lady in the finance department was unbelievably kind, and thorough. Looking forward to my next purchase! More
by Keeseckerm
February 20, 2021
I definitely don’t want to complete this review without including Philip the older gentleman that sits in the front, his last name escapes me but I’m pretty sure you guys know who he is, definitely willing including Philip the older gentleman that sits in the front, his last name escapes me but I’m pretty sure you guys know who he is, definitely willing to work with these people all over again if they ever have a car I’m interesting on I wish them all the best More
by Ranger
Employees Worked With
Phillip, Sebastian Wrobel, Aimee Godinez
February 20, 2021
I just had the pleasure of purching a 2018 Mercedes Benz SL 450. I found the car through Carfax. I called and had a pleasant talk with Margaret who helped me set up an appointment the next day with Agnes SL 450. I found the car through Carfax. I called and had a pleasant talk with Margaret who helped me set up an appointment the next day with Agnes. I met Agnes the next morning and she worked thoroughly with me to become familiar with the car. She guided the purchase process smoothly, professionally and knowledgable. I would recomend working with Margaret and Agnes at Napleton Aston Martin in Downers Grove. More
by gerrygulley
February 18, 2021
Just bought a used Acura RLX and Daniel & Sebastian were extremely knowledgeable about the car and its features. Very helpful with no pressure. I got a great deal on a beautiful car. Call Daniel Tucker if extremely knowledgeable about the car and its features. Very helpful with no pressure. I got a great deal on a beautiful car. Call Daniel Tucker if you are looking for a new or used car. More
by John
Employees Worked With
Sebastian Wrobel, Daniel Tucker
