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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
February 11, 2021
Had a great experience with this dealership.. everyone is very nice there they did everything they said they would ..even tho I bought a preowned truck from them I believe everyone treated me as if I was buy very nice there they did everything they said they would ..even tho I bought a preowned truck from them I believe everyone treated me as if I was buying one of there very nice high end cars ... thank you for the great experience and hospitality ..... More
by Jimmyp1405
Employees Worked With
Alina, Dora,Daniel, Sebastian , Sebastian Wrobel, Daniel Tucker
February 08, 2021
I just purchased a used Jaguar F type and am very pleased with my entire experience. Great dealership and very nice people. I wouldn't hesitate to do business with them again. All of my questions were answ with my entire experience. Great dealership and very nice people. I wouldn't hesitate to do business with them again. All of my questions were answered and I was allowed a complete inspection of the vehicle before agreeing to purchase. My car was delivered quickly and I am very happy with my whole experience. Sam More
by SAM
February 07, 2021
It has been a while since I purchased and kept meaning to post a review regarding the VERY EXCELLENT CUSTOMER SERVICE I received. Thank you. post a review regarding the VERY EXCELLENT CUSTOMER SERVICE I received. Thank you. More
by RJO3KAL
February 07, 2021
Aimee G was fantastic! Communication skills were great. She demonstrated professionalism as well being sincere and an excellent conversationalist. She had a very good knowledge of the vehicle that I purcha She demonstrated professionalism as well being sincere and an excellent conversationalist. She had a very good knowledge of the vehicle that I purchased. She worked with me closely on completing my purchase. When I purchase a car in the future from Napleton Aston Martin, it will be with Aimee for sure. Thank you!!! More
by lehgre
Employees Worked With
Aimee Godinez
February 03, 2021
Beautiful dealership and the only place I would consider coming for my luxury automobile. Sebastian was wonderful as always! If you are looking for your latest Aston, this is the place. Thanks! coming for my luxury automobile. Sebastian was wonderful as always! If you are looking for your latest Aston, this is the place. Thanks! Mike More
by MCAESAR718
Employees Worked With
Sebastian Wrobel
February 03, 2021
Awesome service, made me feel like family. What more could you ask for. Definitely my go to dealership from here on out. Would recommend to anyone could you ask for. Definitely my go to dealership from here on out. Would recommend to anyone More
by Nick0418
Employees Worked With
Other Employees :
Jackson Jolicoeur, Sebastian Wrobel, Aimee Godinez
February 02, 2021
Sebastian makes the entire car buying business easy and painless. He has a great passion for what he does and it shows. His treats his customers like friends and family. painless. He has a great passion for what he does and it shows. His treats his customers like friends and family. More
by Rob Rehal
Employees Worked With
Sebastian Wrobel
February 02, 2021
My buying experience from A to Z was amazing! I wasn’t pressured into anything Sebastian took his time and explained everything, he made sure I was in great hands. Love my purchase. will definitely recomm pressured into anything Sebastian took his time and explained everything, he made sure I was in great hands. Love my purchase. will definitely recommend to all my friends. More
by Vdv36
Employees Worked With
Sebastian Wrobel
