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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
February 01, 2021
i have bought 2 Aston Martins from Jackson Jolicoeur and he has delivered great service. always available for a call and would for sure recommend him to anyone. thanks Jackson!!! he has delivered great service. always available for a call and would for sure recommend him to anyone. thanks Jackson!!! More
by mike
Employees Worked With
Jackson Jolicoeur
February 01, 2021
Recently went there to take a look at a pre owned Range Rover. Made an appt with Agnes, she was nice ,very friendly and responsive over e-mails. She also speak my language (Polish) what made easier commu Rover. Made an appt with Agnes, she was nice ,very friendly and responsive over e-mails. She also speak my language (Polish) what made easier communication for me. After some negotiations I got the deal that I wanted , They also found me a very favorable loan, and warranty options, what made me more happy. And I ended up with a nice Range Rover.. Very satisfied. More
by Seba
January 30, 2021
Aimee is wonderful she try’s everything in her power to make you satisfied as being her customer. Overall she’s the best in getting her job done and also pleasing the customer make you satisfied as being her customer. Overall she’s the best in getting her job done and also pleasing the customer More
by Netta
January 29, 2021
I went to look at a car and was astonished by the great service they provided. I was just looking and did not make a purchase but I was treated respectfully. Sebastian took time and explained all I wanted service they provided. I was just looking and did not make a purchase but I was treated respectfully. Sebastian took time and explained all I wanted to know. More
by Cezaryczech
Employees Worked With
Sebastian Wrobel
January 28, 2021
Sebastian can and will help you get into the right vehicle. Don't settle for anything but the best. Uncle Sebo is the man! He will always do what is right!! vehicle. Don't settle for anything but the best. Uncle Sebo is the man! He will always do what is right!! More
by maqkathy
Employees Worked With
Sebastian Wrobel
January 28, 2021
Wonderful experience! Sebo and Aimee worked with me to get my 2018 m5. The process was easy and quick. Definitely consider them for your next purchase! Highly recommend get my 2018 m5. The process was easy and quick. Definitely consider them for your next purchase! Highly recommend More
by Tanner B.
Employees Worked With
Sebastian Wrobel, Aimee Godinez
January 28, 2021
Sebastian and his staff are amazing. Outstanding customer service and super friendly. If you’re in the market for new or pre loved vehicle, be sure to give him a call😉 service and super friendly. If you’re in the market for new or pre loved vehicle, be sure to give him a call😉 More
by Carguy81
Employees Worked With
Sebastian Wrobel, Aimee Godinez
January 28, 2021
Everyone knows the stereotype of a car salesman. Sebastian does not fit the mold. He is knowledgeable, understanding, and very reasonable to work with. I have no hesitations recommending Sebastian t Sebastian does not fit the mold. He is knowledgeable, understanding, and very reasonable to work with. I have no hesitations recommending Sebastian to others More
by Danh
Employees Worked With
Sebastian Wrobel
January 28, 2021
Fantastic shopping experience with Sebastian and his team that resulted in the purchase of the most exquisite DB11. Spent hours draining knowledge from our consultant, Norbert. He was immensely knowledgeab that resulted in the purchase of the most exquisite DB11. Spent hours draining knowledge from our consultant, Norbert. He was immensely knowledgeable, enthusiastic, and very passionate for Aston lineage. He was patient with my questions, understood and problem-solved, and made sure we had the absolute best of experiences. When it came time for negotiations, Sebastian and Phil made it as quick and honest of a transaction as possible. Napleton never disappoints, but Sebastian, Phil, Perry, Norbert, and the entire staff at this dealership are absolutely exceptional. Thank you, gentlemen! More
by Justin K
Employees Worked With
Other Employees :
Phillip Pickett, Sebastian Wrobel
January 27, 2021
Great service all around! Margaret from sales was very polite and honest!! Very satisfied with the customer service, felt like I’ve been there before and welcomed. polite and honest!! Very satisfied with the customer service, felt like I’ve been there before and welcomed. More
by Haris
Employees Worked With
