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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
May 16, 2020
We came from out of state, about a 3 hour drive. But, the entire process more than justified the trip. I have never had a better car buying experience ever. I will definitely check them first the next time I entire process more than justified the trip. I have never had a better car buying experience ever. I will definitely check them first the next time I need to purchase a vehicle. Can not recommend them highly enough. It was just an extremely pleasant experience. More
by Edward
Employees Worked With
Jackson Jolicoeur
May 16, 2020
Agnes was exceptional and very responsive. The best experience and staff I ever had the pleasure of working with. Love my Alfa Romeo! Thank you! experience and staff I ever had the pleasure of working with. Love my Alfa Romeo! Thank you! More
by lisaswid
May 15, 2020
Purchased a 2016 Dodge Challanger off the lot. Met Sebastian and Andrew, both were nothing but the best to deal with. One hundred ten percent knowledgeable and great laughs every single step from wal Sebastian and Andrew, both were nothing but the best to deal with. One hundred ten percent knowledgeable and great laughs every single step from walking on lot to driving off. Best experience purchasing a ride ever. Jim Valent More
by jim.valent
Employees Worked With
Andrew , Sebastian Wrobel
May 12, 2020
Great attitude and approach, Understood my needs and wants when purchasing a car! 10/10 I would definitely recommend her to anyone in the market for a new/used vehicle wants when purchasing a car! 10/10 I would definitely recommend her to anyone in the market for a new/used vehicle More
by valdosemail
May 12, 2020
Great buying experience buying my new toy! Margaret was on top of the game! she was very accommodate and helpful, Awesome support and no issues. The dealership was easy to work with, I would re Margaret was on top of the game! she was very accommodate and helpful, Awesome support and no issues. The dealership was easy to work with, I would recommend this dealership to my friend and family. More
by juan32
Employees Worked With
May 10, 2020
The service was great. Jackson jolicoeur was very helpful. Made it easy for me. Everyone there was friendly. I also got a great deal for the vehicle. helpful. Made it easy for me. Everyone there was friendly. I also got a great deal for the vehicle. More
by isaacenebeli54
Employees Worked With
Jackson Jolicoeur, Sebastian Wrobel
May 08, 2020
I want to say to everyone that helped me out at Napleton’s Aston Martin. Thank you very much. The process was very fast and easy and the staff is super friendly. Napleton’s Aston Martin. Thank you very much. The process was very fast and easy and the staff is super friendly. More
by Mosleyknnym2
Employees Worked With
Andrew and Phil , Sebastian Wrobel
May 07, 2020
I'm glad I had a chance to work with a very professional team that made me feel right at home,thank you for helping getting an awesome car. team that made me feel right at home,thank you for helping getting an awesome car. More
by marcoreyes2718
May 06, 2020
Nice people and I like how they treated me. My salesmen was Steve Miller. I recommend working with him. They use one price listing, so you know what you’re paying prior to arriving avoiding awkward neg was Steve Miller. I recommend working with him. They use one price listing, so you know what you’re paying prior to arriving avoiding awkward negotiations More
by Tuber
Employees Worked With
Steven Miller, Sebastian Wrobel
