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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
May 06, 2020
Excellent dealership with a great selection ! Purchasing a car was a hassle free and pleasant experience due to the professionalism and helpfulness of the staff. They were keen on making a deal fo Purchasing a car was a hassle free and pleasant experience due to the professionalism and helpfulness of the staff. They were keen on making a deal for the SUV I wanted. I would highly recommend them. More
by Ali Farooq
Employees Worked With
Jackson Jolicoeur, Sebastian Wrobel
May 06, 2020
Marvelous Margaret Great people especially my salesperson from Margaret. Treated me well and gave me a great deal on my SUV. I would definitely recommend to clients, fri Great people especially my salesperson from Margaret. Treated me well and gave me a great deal on my SUV. I would definitely recommend to clients, friends and family. More
by RPierre2
Employees Worked With
April 27, 2020
Great people. Treated me well and gave me a great deal on my car. Great atmosphere nice cars and great service. I would recommend to anyone wanting a quality vehicle to go here. my car. Great atmosphere nice cars and great service. I would recommend to anyone wanting a quality vehicle to go here. More
by dewayneharmonjr
Employees Worked With
Jackson Jolicoeur, Sebastian Wrobel
April 23, 2020
Margaret was nice. I'm use to test ride WITHOUT salesperson. Didn't like hearing regulars are Aston Martin customers. GPS system should've been upgraded by dealer. REGRET purchasing vehicle!!! salesperson. Didn't like hearing regulars are Aston Martin customers. GPS system should've been upgraded by dealer. REGRET purchasing vehicle!!! More
by johnporter9704
April 21, 2020
Had a fantastic experience buying my car from Margaret (Salesperson), Sebastian (Sales Mgr) and Dora (Finance Mgr). They were all awesome to work with. It was a one-stop shop for all of our (my husband an (Salesperson), Sebastian (Sales Mgr) and Dora (Finance Mgr). They were all awesome to work with. It was a one-stop shop for all of our (my husband and I) questions and made car buying a worry-free occassion. We felt that we got an outstanding value and was afforded a high level of customer service. We highly recommend going to Napleton's Aston Martin of Downers Grove if you're in the market for a new or slightly used vehicle. More
by rondaporter9704
April 21, 2020
I purchased my BMW M6 from here. Car is solid. Agnes and the whole team were knowledgeable and great. They take pride in everything they sell and assure they do the proper maintenance on used vehicles as w the whole team were knowledgeable and great. They take pride in everything they sell and assure they do the proper maintenance on used vehicles as well. More
by Taki
April 17, 2020
I want to thank Philip Jackson Amy everybody that helped me through this trying time of buying a car everybody was great the car is great me through this trying time of buying a car everybody was great the car is great More
by Linda59marie
Employees Worked With
Philip, Omar Colon, Jackson Jolicoeur, Sebastian Wrobel, Aimee Godinez
April 17, 2020
Great Saleswoman Felt a little slighted on the price Great Saleswoman Felt a little slighted on the price from the manager because they raised the price from the time I made the appointment to purchas Great Saleswoman Felt a little slighted on the price from the manager because they raised the price from the time I made the appointment to purchasing the vehicle. More
by milhouse0734
Employees Worked With
April 14, 2020
I love the car overall, it was just I received the car and it was dirty inside and out. I was told that there wasn’t any lights or service lights on car and I received it and it was. Not to happy about th and it was dirty inside and out. I was told that there wasn’t any lights or service lights on car and I received it and it was. Not to happy about that, I was not informed about this service that should of been done in 2019... More
by fue.jeremy
Employees Worked With
