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Napleton's Aston Martin Downers Grove
Downers Grove, IL
840 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Common courtesy is the simple philosophy of treating the customer the way we'd want to be treated," said Bill Napleton of his family's success in the car business. "This is something that my grandfather, Ed, and my father, Fran, had instilled into my brothers and I as we grew up working in our family's business. My Grandpa Ed knew that if you treat people right, offer them more for their money and give them great service, they'd come back. And you know what? Eighty years later, he was right.
Today the Napleton Family operates more than 50 dealerships in four states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 5:00 PM
Tuesday 8:30 AM - 5:00 PM
Wednesday 8:30 AM - 5:00 PM
Thursday 8:30 AM - 5:00 PM
Friday 8:30 AM - 5:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
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Showing 840 reviews
April 14, 2020
Best dealer ever!Nice customer service !Thank you Agnes Best dealer ever! Nice customer service ! Thank you Agnes and Sebastian you are incredible persons ,thank you for everything! I own you guy a drink Best dealer ever! Nice customer service ! Thank you Agnes and Sebastian you are incredible persons ,thank you for everything! I own you guy a drink! More
by camacho1121
April 08, 2020
Great atmosphere, Margaret is awesome, absolutely committed to help in every way in order to get you your potential dream car:) Once again, thank you guys so much, appreciate business with you, we w committed to help in every way in order to get you your potential dream car:) Once again, thank you guys so much, appreciate business with you, we will cooperate in the future...👍 More
by nikolam241284
Employees Worked With
April 08, 2020
I would rate Aimee, Phillip and their staff 20 stars on their professionalism. A wonderful experience!!! I highly recommend this Dealership. Customer service came first!!!!!!!!!!! their professionalism. A wonderful experience!!! I highly recommend this Dealership. Customer service came first!!!!!!!!!!! More
by lovealwaysj
Employees Worked With
The beautiful finance Mgr. ?????, Sebastian Wrobel, Aimee Godinez
March 30, 2020
They will trick you with fake fees If you want to go buy a used car here and be slowly sat down through a system where they try and make you pay fake fees go on right ahead. There are a If you want to go buy a used car here and be slowly sat down through a system where they try and make you pay fake fees go on right ahead. There are a ton of other reviews where they pull the window etching fake fee. In my instance they had a $800 out of state fee. Apparently at this dealership, it costs them $800 for them to register a car out of state. I have talked to dozens of other car dealerships in the past, and this is the only place that said they have an out of state fee. They will try everything they can to trick you, and won't budge on their fake fees. More
by JCanzo
Employees Worked With
Sebastian Wrobel
March 25, 2020
Great Experience with Aimee and Napleton Aston Martin They had the car I wanted to see ready and waiting for me. Everything about the car buying experience was smooth and very clearly explained. Aimee G They had the car I wanted to see ready and waiting for me. Everything about the car buying experience was smooth and very clearly explained. Aimee Godinez was extremely knowledgeable about the car and understood my expectations when it came to pricing. From test drive, to trade-in, to buying and financing...I was well taken care of. I would definitely recommend buying a car from Aimee and the Napleton team. Thanks!!! More
by treynolds
Employees Worked With
Aimee Godinez
March 23, 2020
"GREAT EXPERIENCE! ASK FOR MARGARET PUZANOWSKA GREAT BUYING EXPERIENCE. I DEFINITELY RECOMMEND EVERYONE TO NAPLETON ASTON MARTIN MASERATI DEALERSHIP! OUR SALES PERSON MARGARET WAS AMAZING! SHE WEN GREAT BUYING EXPERIENCE. I DEFINITELY RECOMMEND EVERYONE TO NAPLETON ASTON MARTIN MASERATI DEALERSHIP! OUR SALES PERSON MARGARET WAS AMAZING! SHE WENT ABOVE AND BEYOND TO CLOSE THE DEAL. COULD'NT BE MORE HAPPIER! "LOVE MY JEEP". THANK YOU MARGARET. More
by RODRIGUEZ
Employees Worked With
March 21, 2020
Dream car purchase during Coronavirus madness What a wonderful experience I had during the last day before going on Lockdown. Aimee was super awesome to deal with and the general manager Perry wa What a wonderful experience I had during the last day before going on Lockdown. Aimee was super awesome to deal with and the general manager Perry was amazing as well. During these difficult times in our lives, they made me feel like family and offered me a deal for the car that I love. Aimee made sure I got the car that I wanted for the price that was reasonable to me and affordable. Aimee you are awesome! This dealership is high class and everyone is super nice and professional. I have never enjoying spending money in my life! I love my new car so much and I will definitely refer this dealership to everyone I know. God bless everyone and stay safe. More
by sarah44
Employees Worked With
Aimee Godinez
March 21, 2020
Fantastic buying experience! Steve and the Napleton Aston Martin Maserati staff were all welcoming and accommodating. It was very refreshing to have a zero pressure buying experience. Would highly recommend Martin Maserati staff were all welcoming and accommodating. It was very refreshing to have a zero pressure buying experience. Would highly recommend! More
by JustSomeBasicDude
Employees Worked With
Steven Miller
March 19, 2020
Recommend Sebastian and Aimee. Quick and easy process. thanks again guys. 🚗🌬 Love my new Audi S6 happy I finally pulled the trigger and went for it. thanks again guys. 🚗🌬 Love my new Audi S6 happy I finally pulled the trigger and went for it. More
by vince.kempczynski
Employees Worked With
Sebastian Wrobel, Aimee Godinez
March 19, 2020
Sebastian and Aimee have a customer for life! I've never had such an easy car buying experience! Absolutely painless from walking in to driving out! Thanks again guys!! had such an easy car buying experience! Absolutely painless from walking in to driving out! Thanks again guys!! More
by jeffrakowiecki
Employees Worked With
Other Employees :
Jackson Jolicoeur, Steven Miller, Sebastian Wrobel, Aimee Godinez
